Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.10

4.1 Rating 2,085 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect timing on delivery. Ideal gift.”

Helpful Report

Posted 3 years ago

“Excellent service with quick delivery and at a reasonable price too.”

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Posted 3 years ago

“I can only review the booking process and the delivery of the letter. The booking process was easy and clear and the delivery was prompt. Have yet to book the actual day out, hence cannot comment on the actual experience.”

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Posted 3 years ago

“I ordered an afternoon tea on Sunday 9th may for my sister's 60th birthday,I paid to have it in a gift box,it still hasn't been despatched,it's now Friday the 24th,I phoned at lunchtime but apparently the phone lines were closed for staff training,shocking service”

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Posted 3 years ago

“Really reasonably priced afternoon tea for two in london! Purchased for my best friends birthday, can’t wait to go!”

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Posted 3 years ago

“I booked the Red Letter experience last weekend, received no confirmation email and have not received any dispatch information. I’m sure the experience itself will be superb but when you’re spending a lot of £, you’d appreciate that level of reassurance.”

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Posted 3 years ago

“No communication with regards to dispatch, also tried to phone and waited 54 minutes eventually hung up. In the end phoned the recipient of the surprise (non-surprise!! now) to check if they have received it. Will not use Red Letter Days again.”

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Posted 3 years ago

“Quick and easy to order, last minute present”

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Posted 3 years ago

“easy to order good vaule for money came fast”

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Posted 3 years ago

“Easy to order & understand. Price is acceptable + 10% off next order. Delivery was as sta& arrived on my son's birthday, so perfect. Packaging was great having gone for the red box package. My son & all the family loved the idea & hopefully he will enjoy the experience. All in all Delivery far. Thank you.”

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Posted 3 years ago

“A wonderful gift that has lots of options for where to use. The gift arrived promptly. It was a great price in comparison to other sites I have looked at. Well done Red Letter Days”

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Posted 3 years ago

“So after I made my purchase with Red Letter Days, after a week disappointingly, it still hadn't arrived. When I called, the person was very helpful and cancelled the original voucher in case it had got into wrong hands, re-issued a new one and to compensate put it into a presentation box with no charge and dispatched it with 24hrs tracking. I got it the next day. Red Letter Days redeemed itself - well done.”

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Posted 3 years ago

“Had a confirmation email and a downloadable evoucher attached but the gift I requested didn't arrive at the recipients address sadly”

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Posted 3 years ago

“It was relatively easy to place the order and confirmation was received quickly. However, I had to make 2 phone calls and email customer services to get confirmation that the order had been dispatched despite the initial email saying a despatch email would be sent to me. I was concerned because it was for a Golden Wedding gift and I wanted to know it was on its way.”

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Posted 3 years ago

“Perfect gift for my sister. Very quick delivery and came in a lovely presentation box. Good value for money and will be ordering from you again”

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Posted 3 years ago

“Easy to order. E voucher arrived immediately. Have booked the experience but have to wait until middle of august. Not sure if this is the usual timeline”

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Posted 3 years ago

“I purchased a RLD wing-walking experience in Cirencester for my husband in June 2019 for approx £380 (a reduction of about £70 in the sales that RLD were offering at the time). This was extended in June 2020 (due to covid), until Feb 2021 (don't know why it wasn't extended for the whole 12 months, particularly considering we're in the middle of a global pandemic). We tried to book and the online system wouldn't allow us to book. We also tried to extend the ticket again online system but it wouldn't allow us to, so I contacted them by phone and no one seems to answer. I also contacted them by email, and a Lucy Oxley responded to say that they no longer provide the wing-walking experiences, but they can provide an exchange. My husband have wanted to do wing-walking for a very long time, as he used to parachute out of planes. He's not interested in any other experiences, so we aren't interested in anything else. Plus, when I checked on the RLD website, they do still have the wing-walking experiences, but charged at the higher rate of £459. I wouldn't have booked the wing-walking experience, if I'd known that it was going to be this difficult to book. RLD have already been provided will the booking confirmation evidence, the voucher and security number codes, so it really shouldn't be this difficult to book this expensive experience in. We wouldn't recommend booking through RLD, as there's no response to phone calls, and our experience demonstrates that the customer service has not been honest about the experiences that are available. There are plenty of other vendors, plus you can cut out the middle-man, and book direct (which is what we'll be doing in the future).”

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Posted 3 years ago

“There was a wide choice of experiences and prices, with full descriptions which were very helpful. It was easy to place my order and the actual envelope arrived within a couple of days. All in all it was a very efficient and easy transaction.”

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Posted 3 years ago

“Really easy to order, ordered spa day and helicopter ride for big brothers 50th, came really quick. Thank you”

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Posted 3 years ago

“Easy to order and arrived today. Excellent service.”

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Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,085 reviews