Red Original Reviews

“ Fast delivery. Sadly had to return the item due to sizing but return was straight-forward enough, if a little slow, and I got a hassle-free refund minus postage. I would happily buy their products again but won't order online since sizing was way off and returns aren't free. ”

“ Applied for a refund last week and still waiting to hear back from them. Customer service communication very poor ”

“ Wrong sized item arrived. Return procedure not straight forward and I am still awaiting a refund after nearly a month. I have had no response to my emails and telephone calls trying to resolve as Customer Services seems to be unavailable. ”

“ I purchased a changing robe, ordered the wrong size and emailed immediately to stop the order....the order was still sent, the returns label they gave was not freepost! I wasted over 5 hours with 9 trips to the post office queing at the busiest time of the year! Outside in the rain as we had to social distance. I expect a refund of £11 The staff were helpful but the freepost returns system is not up to date or scratch ”

“ Let down by order processing team! I ordered some gifts for Father’s Day but it transpired from speaking with DPD that the goods didn’t leave your warehouse in time to make it on time. In fairness, your Customer Service team fielded emails on a Saturday even though the office was closed, but just a refund did not remedy the time spent dealing with this matter, nor time and cost in sourcing gifts elsewhere. Not good enough. ”