“Ordered two different prices and love them both. Quick delivery and excellent workmanship. As the wife of a Vet we like to support Veteran owned businesses.”
“Ordered two pieces from Redline Steel. They arrived promptly and were just what I thought they’d be. Very happy with product. Being the wife of a Veteran I like to support Veteran owned businesses.”
“I have purchased items from them on two different occasions. Both times their work has been outstanding quality and very affordable. I definitely recommend everyone to use them. I will use them again. Thanks y’all!”
“I have made several purchases from them and Loved every piece. Quality is great, and the ones I also bought as gifts were so loved. I have them several places in my home and they are lovely.”
“I ordered a fancy monogram for my wedding in July 2018 and received it in a timely manner. The monogram is beautiful and we received many compliments from our wedding guests. It is now proudly displayed in the entry of our home. I would definitely order again.”
“We love our round name plate. It was the 1st thing to go up in our house. It did take awhile to receive but I wasn't in a hurry. We read all the reviews about people not getting what they ordered. I'm not sure I believe any of them. It may have taken longer to get them but I believe they got them. They are great quality and I will order again! Thank you Redline for a great product. You should be proud!”
“I have several of their products and love them. They are excellent very well crafted and the customer service is knowledgeable and friendly. Highly recommend.
Patricia”
“Received - LONG OVER DUE XMAS PRESENT March 15th, 2019 after I tried to cancel multiple times.
Redline failed to promptly service this 6 December 2018 order and, I'm certain, only shipped when contacted by my credit card company for a refund of the egregious 6 Dec. 2018 charge to my card when practice dictates that orders should not be charged until shipped! Further, Redline failed to communicate regarding my voiced concerns about the order delay or to recognize my plea for cancellation and refund. Rest assured I will continue to voice my total dissatisfaction with your firms questionable business practices.”
“i could only write a review if i gave it a star, should be zero. Ordered an item 12/13/18 for Xmas, knowing it would not be here it time. delivery was 4-6 weeks, ok. Middle of January became 6-8 and by February 5, it was 8-10. After that there were no email responses (5 to them) between then and 03/15/19, and message on phone said they were too busy to answer the phone. Name & website suddenly changed to Redline Decor and they were selling candles (?) too!! On 03/04/19, i contacted my bank to try to reverse the charge (were they still in business?). I got a refund on 03/15/19 because i filed a complaint with the Alabama Atty General's Office about this very shady company. I know i am not the only one that was taken in by the "i'm a veteran ,etc" scam, i was just one of the lucky ones to get my money back!! You can find the AL AGO online and file a complaint very easily!”
“I ordered on 12-19-18. Twelve weeks later, still no delivery. No return, and only on email saying it could be up to 10 weeks.....well 10 weeks is long gone and still nothing....never again. They block you from social media if you leave a bad review, even though mine was factual and not mean, no foul language.....never again! Do not order from them...”
“I ordered an expensive item 11/25/18, received it 2/19/19. The quality is poor. I have emailed several times as instructed to the contacts as instructed. Today is 3/13/19 and have not yet had resolution. I have ordered many products from Redline in the past and was very satisfied until now.”
“I have 3 beautiful pieces from Redline - I ordered in Sept and received within a few weeks. The pieces are exactly what I wanted and I would order from them again.... just not at Christmas.”
“Placed an order on Dec. 4, 2018, and paid by cc. Money was taken out that day. I have contacted them by email 3 times and always received the same excuses. This WAS a Christmas gift. I am very upset.
I do not have my order #.”
“I have ordered form Redline Steel several times, and Redline Decor once. I have enjoyed my items and have gotten positive feedback from others who have seen the items, and to whom I have gifted these items. I have received them in a timely manner. There have been some delays, but could because the company is growing quickly and they are working it out. For those who have complained about the funds being taken right away instead of when the item ship, if there is a hold on your funds, your financial institution will not allow the hold to be kept for more than just a few days. If the item is shipping later than that, the company either needs to withdraw the funds or drop the hold. If the hold is dropped, there is no guarantee that the funds will be available when the item does ship, and that can hold up shipping as well. I hope the delivery times and back log gets worked out really soon so everyone can enjoy their products.”
