“It is taking months now to receive orders. Why? No communication, no response. When is this company going to respond to their customers? I won't order again!!”
“This company is absolutely the worst when it comes to customer service! I have tried to contact customer service with ZERO luck but I sure get tons of emails from the “CEO” of this awful company. The website says fast shipping and it’s been 3 weeks since my order and I can’t get anyone to answer me. How are they still in business????”
“This company is a joke ,I ordered one item for 8.00 ,then they kept on taking money out of my bank at there expense 30.00 x 4 I finally went to my bank and filled a dispute and changed my credit card so they cant charge no more, but they keep on sending me items that they are sending for free, today 05/24/2021 I came home from work and there was another package at my door, when will these stupid ever get it, ! Frustrated and poor service with this company ,My advice is quite bragging yourself up of how good your company is because you Suck !!!!”
“Still waiting on my order, 5/24. This is ridiculous! These were Mother's Day Gifts, which is long gone. I ordered 2/19/21!!!! I have asked to cancel and for a refund a couple time & they keep responding that my order is almost done.”
“Similar to a previous post, I am 73 and would not join a subscription service, especially without a request from the company. Mrs. Cook says one thing then does another. I requested that it be canceled, yesterday she said she was getting ready to mail it. If I canceled just do a refund and do not mail.
Veteran-owned companies are generally more respectful and responsible. This one is questionable.”
“I ordered a t-shirt from this company that claims to be veteran owned. However then I turn around and they start billing me for things I did not want and did not order. I am a 71 year old lady on social security and I don't have $30.92 that they ran through my bank. Heck away to scam money using The veterans to gain money.”
“May 17th. I placed order #1742993 for $119.96 on March 2 of this year and here the 17th of May. Still don’t have my order. What’s going on with your company. Whatever it is it is like poison it’s killing your business. Poor customer service. I’ve gotten a response back in April but never received anything. You said you had the order in front of you so I know you got it. Are you going to send my order or not?”
“I have been waiting for my order since March 7, 2021. I've called, text, tried chatting, sent 5 emails, but to no avail. No one has contacted me regarding my order. I've ordered from the on several occasions and this has never happened. I'm very disappointed in their lack of customer service and support. They were quick in taking my money but the service I've received since is terrible. I would never make a recommendation to or for them ever again. I just what a refund at this point and I'll place an order elsewhere.”
“Was a great company order many products from them. Placed an order mid March and nothing. They won’t respond to emails. But they had no problem taking my money. I’m guessing his ego got to big now he doesn’t care about his customers”
“Placed & paid an order with Redline Steel in January for a March birthday. It’s May 12th & just received it. No invoice, no info on how to return. Called customer service twice. No answer & finally got a recording saying no one available to take call. Seriously? Left message & my contact info. Haven’t been contacted.
Would NOT suggest using Redline Steel!”
“Ordered my product on February 5, 2021. As of this date, I have STILL not received the product nor is it possible to contact this company! I have repeatedly tried calling, but there is no getting through. I have sent several e-mails to which I have received no confirmation about my order other than "the matter will be looked into". Have never heard anything back! At this point, I have resorted to contacting the Attorney General for the State of Alabama.”
“Product is good if you ever get it. Customer service is horrible. Several emails and phone messages with no response since February 21 it is now May 21. Still no contact whatsoever. Just want my money back”
“Ordered first thing March 7, second order was March 11 and it was an"overstock" item. Now it is May 11 and still nothing, No product. They don't answer inquires. They also don't let you cancel if it had been longer than 24 hours. So when though i have no product, the product has not been produced, i cannot cancel my order. One was for a gift that i needed 2 weeks ago, one for mothers day. They are to late now as i had to get something else. DISAPPOINTING, especially when you can't get in touch with them. NEVER AGAIN. They will also fill your email daily trying to get you to buy more. Why would i buy more when i have been waiting 2 months for something to arrive?”
“I ordered a product back in March Still waiting I asked about my order, and didn't get a response Then, all of a sudden was told I had signed up for monthly gift box, which I didn't Had to call my bank and report it I don't care if they say they're a veteran They're not my kind of veteran”
“I ordered a t-shirt and never received it. Company says that it was delivered but I did not receive it. I would rate a 0 if I could. Do not order from this company.”
“I never ordered a subscription. I had $24.95 taken out of my debit account. Then in April 30.92. Only item I ordered was a sign that said nurse. I would like my monies refunded. No one answers the phone & I couldn’t leave a message
Thank you in advance
Marian Fee”
“I placed an order several months ago and still have not received it. I have sent repeated emails to the company with no response . There have been other items I would have bought had I received my order but it would stupid on my part to order anything else from a company who wont even respond about an order placed months ago that hasnt been received.
Debbie martin”
“I have tried to call over and over. The message said everyone is busy, leave your name and number and they will get back to you. It’s a lie...left over 20 messages!
Two days ago I had $33 stole from my acct from REDLINE STEEL for something called a month box. I didn’t sign up for NO MONTHLY BOX.
Then if you read the fine print it says they have the right to take $30 from you acct for you cancelling order from RED LINE STEEL.
I had purchased three items in early March and I haven’t received any of them.
Plus I want to know where my 3 items are
They took the money for almost 6 weeks ago for.
I always try to support our veteran owned companies but this is BS. NO customer service available at all.
I will be contacting the BBB and anyone one else I can, about their NON ETHICAL PRACTICES!.
Sad day when a veteran steals money from your checking accts. What a disappointment!
These questions are a joke because I haven’t received my order from over a month ago...so who knows if it’s going to be delivered by ups or at all!”
“I am adding to the long line of customers that have placed an order but haven't received it. I am surprised that Redline Steel rating is 3.9, will all the bad reviews you would think it would be less!
I ordered my products March 26, 2 were specials. Got a confirmation email right away and they of course took my money right away. Nothing since then and no products in the mail. I tried their support form to check on the status and never got a reply. Phone support says nobody is available and you can't leave a message. Email, text, and chat get no replies either.
Very disappointing customer service. Products are great, once you get them.”
