Dear Jeffrey,
Thank you for your thoughtful 4-star review! We're glad to hear you found us helpful in dealing with the slight timing issue, which we appreciate you understanding was out of our control. Your feedback is invaluable, and we strive to improve with every interaction.
We look forward to serving you again!
Warm regards,
The Reflex Medical Team
Dear Trudi,
Thank you for your amazing 5-star review! We're so pleased to hear that you had a great experience with our communication and that your delivery was super fast. Your continued support means everything to us, and we can't wait to assist you with your next order!
Warm regards,
The Reflex Medical Team
Dear Wayne,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that we consistently have what you need in stock and that your orders arrive the next day. It's fantastic to know that you're enjoying our own brand supplies as well—they're designed with quality in mind!
Your support means the world to us, and we can't wait to assist you with your future needs!
Warm regards,
The Reflex Medical Team
Dear David,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a prompt and friendly experience with us. It's wonderful to know that you'll be ordering from us again—we truly appreciate your trust and support.
Looking forward to serving you in the future!
Warm regards,
The Reflex Medical Team
“Called on the phone to discuss a couple of bits and see if they knew more about an item I was trying to get that I couldn't see listed. Turned out they didn't have it, but discussed trying an alternative product anyway and then would accept return if not. Ordered the mains bits I needed and the extras. Popped a note in to ask for next day if possible as needed it urgently and turned up the following morning. Really great service.”
Dear Jake,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our team over the phone and that we could assist you in finding what you needed. It's wonderful to know that your order arrived promptly as requested, especially when you're in urgent need.
Your kind words about our service truly mean a lot to us. We look forward to serving you again in the future!
Warm regards,
The Reflex Medical Team
“Really slow service. Ordered on back order. No communication once deadline passed. Then order changed as not in stock and dispatched a week later.
Communication needs to be much better”
Hi Padraig
Thank you for your feedback and I am really sorry for the delay in your order. We are investing in more automated notifications to customers where there is a delay. Your order confirmation stated the item was on backorder but we are trying to improve the experience for customers continually and I apologise we were not up to scratch this time.
Best wishes
Sam
Dear Trudi,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you loved the product and that the delivery was quick. It's always a pleasure to add a little sweetness to your order!
We appreciate your kind words and can't wait to welcome you back for your next purchase.
Warm regards,
The Reflex Medical Team
“I recently ordered from Reflex Medical, and I couldn't be more impressed. Despite placing my order late on a Friday afternoon, it arrived the very next day, which is nothing short of exceptional. The packaging was spot on—secure and well-packed without going overboard on materials, striking the perfect balance between protection and sustainability.
Their customer service is genuinely outstanding. It's clear they prioritise their customers, always ready to help with a friendly and professional approach. And, of course, who doesn't love a little treat with their order? At this rate, if I ever splurge on an expensive order, I half expect the box to arrive with enough Haribo to open my own sweet shop!”
Dear Lucas,
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that your order arrived so quickly and that you appreciated our packaging standards. It's our goal to balance protection and sustainability, and it's fantastic to know we hit the mark!
We're also glad our customer service made a positive impression on you. Your kind words about our team's dedication mean a lot to us. And we agree, those little treats definitely add a fun touch!
We appreciate your support and can't wait to serve you again.
Warm regards,
The Reflex Medical Team
Dear Farid,
Thank you for the excellent 5-star review! We're delighted to hear that your order arrived on time, and that you found our prices and quality to be satisfactory. Your feedback truly means a lot to us!
We appreciate your support and look forward to serving you again soon!
Warm regards,
The Reflex Medical Team
“The man who delivered my parcel didn’t knock or press the doorbell he opened my door then closed it too not shutting it completely and then pressed the doorbell.. it was scary and creepy that a stranger thought it was ok to open my door with no consent. If it happens again I will be reporting it to the police as it’s all on camera”
Hi Linda
I am really sorry to hear of the problem with your delivery. We rely on Royal Mail to deliver orders like yours. Would you please be able to send us the video to hello@reflexmedical.co.uk so we can raise this with our account manager?
Unfortunately this element is outside of our control. If you are able to review our speed and pricing that would be amazing as a one-star review can really damage our reputation.
Best wishes
Sam
Dear Wayne,
Thank you for the amazing 5-star review! We’re thrilled to hear that you have found our team reliable and that we consistently have what you need in stock. It's great to know that our next day delivery adds value to your experience!
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
The Reflex Medical Team
“Very quick delivery to restock equipment. Equipment is unbelievably affordable and is very fairly priced. Consumables I ordered were of a very high quality so very pleased and will continue to shop there.”
Dear Harry,
Thank you for the fantastic 5-star review! We're thrilled to hear that our quick delivery and affordable pricing have made your experience so positive. It's great to know that you’re pleased with the quality of the consumables you ordered.
Your continued support means a lot to us, and we look forward to serving you again soon!
Warm regards,
The Reflex Medical Team
“Have been ordering off reflex for some time now as other company’s have a minimum bulk order price, I have always found their stock is good quality and reasonably priced. My latest order was shipped same day and arrived to me the next day. Great service and I will continue to order. I have just qualified so was an exciting purchase for me 😬”
Dear Deana,
Thank you for the wonderful 5-star review! We're delighted to hear that you’ve found our stock to be of great quality and reasonably priced. It’s fantastic that your latest order was shipped the same day and arrived promptly!
Congratulations on your recent qualification; we’re excited to be part of this significant milestone for you! Your continued support truly means so much to us, and we can’t wait to serve you again in the future.
Warm regards,
The Reflex Medical Team
Dear A,
Thank you for the excellent 5-star review! We're thrilled to hear that you’re satisfied with our products and customer service. Your kind words encourage us to keep providing the best for our valued customers.
We appreciate your support, and we look forward to serving you again soon!
Warm regards,
The Reflex Medical Team
Dear Phil,
Thank you for the outstanding 5-star review! We're so glad to hear that you've had a reliable and swift experience with our team, and that our accuracy meets your expectations. Your recommendation means the world to us!
We’re always here to assist you, and we look forward to serving you again soon!
Warm regards,
The Reflex Medical Team
Dear Jon,
Thank you for your wonderful 5-star review! We're delighted to hear that you found our service to be excellent and prompt, as that is exactly what we strive for every day.
Your support means a lot to us, and we can’t wait to assist you again in the future!
Warm regards,
The Reflex Medical Team
Dear David,
Thank you for your fantastic 5-star review! We’re delighted to hear that your order was processed quickly and accurately, and that you received it promptly. Your satisfaction is our top priority, and it’s wonderful to know we delivered on our promise of excellent service.
We look forward to assisting you again in the future!
Warm regards,
The Reflex Medical Team
“Sam and the Team at Reflex Medical are a joy to work with.
It started with an impromptu phone call several years ago when a keen young chap suggested he could supply everything we needed , cheaper than the 'Big Two' and just as quickly so I took a punt and they did no disappoint.
Reflex Medical offer and excellent range that seems to increase every month, including novel products I have not seen elsewhere. There customer service is second to none and as a friendly, honest ethical supplier, I cannot rank them highly enough.”
Dear Adam,
Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that your journey with Reflex Medical began on a positive note, and it’s wonderful to know that we’ve continued to exceed your expectations through the years.
Our goal is always to provide a diverse range of quality products along with exceptional customer service, so your kind words truly mean the world to us. We’re grateful for your trust and support, and we look forward to continuing our partnership!
Warm regards,
The Reflex Medical Team
Dear Kiri,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you loved the little packet of sweets in your order—it's our way of adding a sweet touch to your experience!
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
The Reflex Medical Team
Dear Jon,
Thank you for your excellent 5-star review! We're thrilled to hear that you experienced our prompt service. Providing timely support is very important to us, and your feedback lets us know we're on the right track.
We appreciate your kind words and look forward to serving you again in the future!
Warm regards,
The Reflex Medical Team
