REGENSYS IT Reviews

Name: REGENSYS IT
Address: REGENSYS IT Ltd, 194 Stanley Green Road, Poole, Dorset
Rating: 4.89

4.9 Rating 1,134 Reviews

99 %

of reviewers recommend REGENSYS IT

Company Reviews

Questions

Metrics

4.9

Based on 1,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01202099610

Email:

sales@regensysit.com

Location:

REGENSYS IT Ltd, 194 Stanley Green Road, Poole
Dorset
BH15 3AH

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REGENSYS IT 5 star review on 22nd February 2021

Charlie Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, simple and fast.”

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Posted 5 years ago

“Fine purchase”

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Posted 5 years ago

“They are quick and efficient. We were kept updated throughout the delivery”

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Posted 5 years ago

“This is, I think, either the 2nd or 3rd time I've purchased monitors from NRG and every time I've found the speed of the delivery and quality of the items to be superb. Would not hesitate to buy from again in the future. The particular monitor I ordered was clearly new and unused, the price unbeatable. Thank you for first class service!”

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Posted 5 years ago

“Ordered a monitor without a stand. It is just as expected and deliverd when stated by a courier. Would deal with them again.”

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Posted 5 years ago

“Great. Amazing next day delivery! Really happy with the product!”

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Posted 5 years ago

“The purchased monitor seems refurbished while I was expecting a new one. The product page was not saying it was refurbished anywhere. The only reason I haven’t returned it is to avoid all the hassle!”

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Posted 5 years ago

Hi Davletov, Thank you for your review and we are very sorry to hear that you are not completely happy with your order. All of our monitors have previously been returned to Dell, but they are returns in full working order and have not needed any actual refurbishment or reconditioning. The only thing that will have happened with the monitor is that Dell's engineers will have inspected it when it arrived back with them and certified it to be in full working order with no refurbishment required. We make this information available in a number of places on our website, including on our homepage and especially on the "refurbished" banner across the middle of every listing, which is clickable for further information. However, if a customer doesn't see these, or doesn't realise that the banner is clickable for further information, then we are truly sorry, as it is never our intention to deceive customers in any way. If you are keeping the monitor then we offer the same 3 year warranty as Dell offer with a brand new monitor, so you receive the exact same security and peace of mind that you would if purchasing the monitor brand new from Dell directly, although at a much lower price (usually almost £300 dearer when purchased from Dell directly, and still over £100 cheaper with a major sale on at Dell right now). However, if you do decide that you wish to return the monitor then that is not a problem at all and certainly won't be any hassle, as we will organise a courier collection on your behalf for a day of your choice and provide you with a full refund once the monitor arrives back with us. Either way, please get in touch with us directly to let us know how best to resolve this for you, as we want all of our customers to be 100% happy with their orders from us. Best Regards The NRG IT Team

Posted 5 years ago

“Great customer service - there was an issue with the payment system and they called straight away to assist. Also, the order was placed around 4pm on a Friday, so was due to be delivered at some point on Monday, but it was delivered by lunch time the next day (Saturday). Great product also.”

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Posted 5 years ago

Hi Ben, Thank you very much for your order and feedback. It is greatly appreciated. I just want to add a quick follow-up comment, although this is more for any other customers who might read your review. Although we were indeed able to get your order dispatched on the Friday in question, please note that our official cut-off time for same day dispatch is 3pm. On this particular day our DPD collection was running a few minutes late and so we were able to get the monitor out the door, but in general any orders received after 3pm are not guaranteed same day dispatch (although we will always do our best if the DPD collection hasn't already been and gone). In addition, while we would love to take credit for the upgrade to Saturday delivery, we didn't actually ask for this and so this looks like it was upgraded by DPD themselves at no extra charge to either of us. Either way, thank you once again for both your order and feedback, and please let us know if you need anything further. Best Regards The NRG IT Team

Posted 5 years ago

“Great company that is offering great products. Have been buying dell monitors from NRGIT for few years and will certainly continue doing the same”

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Posted 5 years ago

“Prompt delivery - workin”

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Posted 5 years ago

“Alex from NRG IT was very helpful. Monitor arrived in as new condition the following day. Thanks!”

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Posted 5 years ago

“Very quick delivery, great product and good price.”

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Posted 5 years ago

“The order and delivery went through very quickly. The product we received was damaged and we had to return. Although we were frustrated with a damaged product, we couldn't fault the returns process or the service we received. It was very good.”

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Posted 5 years ago

“So far so good. Monitor arrived promptly and, aside from a few surface marks at the back it's all good so far! Fingers crossed it'll last as long as my last Dell monitor! :)”

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Posted 5 years ago

“Good product and service”

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Posted 5 years ago

“good price, delivered quickly in good condition.”

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Posted 5 years ago

“Fantastic service from start to finish, as a business who care about their customers they use DPD as their courier service. excelent support on the phones their website needs a little spruce up but really faultless.. thank you”

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Posted 5 years ago

“Nothing to complain about. Very good price. Next day delivery.”

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Posted 5 years ago

“Excellent service excellent price !”

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Posted 5 years ago

“Excellent service. Easy ordering system. Super Quick Delivery (ordered Sunday Evening after 9pm and delivered on the Tuesday) . Product seems as good as new, but £40 cheaper! Came with 3 different leads to suit all required connections. Will use NRG:IT again. Pleasure to deal with. Highly recommended.”

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Posted 5 years ago

REGENSYS IT is rated 4.9 based on 1,134 reviews