“The Regus staff is like family. I have critical correspondence that I need to be aware of, and I’m immediately notified and taken care of. Your front desk is the lifeline to my business.”
“I am going on my 3rd year hear at the Regus Office in Cerritos.
Sandra and her assistants are just amazing to work with. Anything I ever need they are always willing to go the extra mile to make sure it get't done.”
“The office space is great, but if you need to reach billing or customer service for anything they take forever to get back to you an only after several emails. There is no live chat option and there is no phone number listed on the billing.”
Hi, thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
Regardless of the reason, I apologise if we haven’t provided you with the level of service that you expect and deserve from us.
Your Community team is available to help you resolve any concerns.
Should they not know how to assist you, they’re still to guide you towards a resolution team.
Also, did you know that you can check your agreement, meeting room bookings and other services through your online account? Simply go to www.regus.com and log into your account. From there you can also check payments and download your invoices, which include a summary of the net balance on your account.
I’d love to further help you but you’ve posted anonymously, which stops me from being able to contact you.
Please can you email me at Sandra.melody@regus.com with more details, such as your company name and/or account number? This information is available on your invoices.
Thank you, and have a great day,
Sandra Melody
Head of Regus Customer Services
“The offices themselves are fine and the on-site staff are delightful. Unfortunately, they have no power to make any decisions and the main office (which seems to control everything) is extremely difficult to contact: they don't answer when you call, there's a broken system for leaving your number, and a two to three week delay in responding to emails. So it's difficult to deal with extra, incorrect charges. When you give notice, however, retention services contacts you right away with a representative, private phone number and direct email.”
H Bob,
I am sorry to hear of your dissatisfaction and of some "incorrect charges".
Your Community team is here to assist you understand your invoices and amend anything that would need to be. I apologize on their behalf if they haven't been able to help you.
I havent seen any case open with the Account Heldpesk though, so I have logged C-6694811-W1V3 for you. I will ask a member of my team to contact you and clarify any concerns.
All the best,
Sandra Melody
Head of Customer Services
“Modern feel right as you walk in. Friendly staff. A very safe and secure place to work. Draw back is that the offices are outrageously expensive. I don’t agree with the prices.”
“I enjoy coming into my office the front office staff is so accommodating. They are very professional and down to earth. If you are in the Las Vegas area try this location you will not be disappointed”
