“My office contract if finishing end of May, regus UK asked me to renew 3 months before the end of my contract, which I did to a month to month basis for after May, I paid for April and not used the office even once due to this pandemic, I am out of work, all sites are closed and you are asking me to pay for May and June as well before leaving you, this is not ethically correct, I stayed home as per government instructions and paid you for April without using the office once, I am giving you the option of paying even May but subject to downgrading my premium to co-working fee but not for June for god sake, you are seating on the contract I signed after May and asking me to pay for it as well without being able to use your offices once as I HAVE NO WORK, you putting your staff in danger by keeping your offices open and justify the request for full payment from small businesses, shame on you.
Btw the option of 50% lower premium for April and May simply pathetic as you are asking people to stay another 3 months after that and pay off the 50% that you lowered for these 2 months.
Your accounts are not reachable by phone so we only communicate by emails and they simply state once thing..once way..our way!!
Shame on you, your support is pathetic!!!”
“"Ignored" - Regus completely ignore you, their customer service team is rude and doesn't want to hear from you. They hope to ignore you and that you will go away. Their reception team was consistently rude not only to me, but my team and visitors to the building. Clearly Regus have a rotten culture, I can't see how else their staff could be so rude. On numerous cases they charged my account with services I hadn't used without my consent. I am now fighting to try and get a refund of these charges and am completely ignored. The offices are clean but walls are super thin so you can hear everything from your neighbours. Avoid, Avoid, Avoid at all costs!”
“The office spaces are small but provide a service. The walls are thin and you can hear people in adjoining offices clearly, this does distract and could cause issues with confidentiality agreements depending on the nature of business. Staff are pleasant but completely ineffective if issues arise and simply lie to you in the hope you will go away!
I moved the business out of these offices in January for the above reasons (giving notice at the end of December as per our contract). I also applied for our deposit back in December. It is now the end of March and we are still owed over £400. I have been given multiple excuses and promises, all broken. I am having to take legal action against them to get the money back. PLEASE AVOID!”
“Regus did not accept our US business address and refused to provide the services already paid for. They were, however, more than happy to charge our CC on a monthly basis. We finally managed to cut them off our CC. Regus then passed the case on to a debt collector Corporate Debt Solutions - Global which is now sending out payment requests and threaten with legal actions. The amount we supposedly owed changed every time we were in direct contact with Regus.
Regus is a scam don't touch this business not even with a 20 ft pole. Take us to court and we will expose Regus's accounting practice.”
“I would never use regus ever again, avoid at any cost
double charged me
they will bill you a month in advance
do not respond to online helpdesk
do not reply to emails
customers service is appaling
i got a full refund after threatening with legal again”
“Do not use Regus
Do not use Regus, please listen to me, don’t use them, they will charge you a month in advance for services you can’t use, the customer service is appalling, they don’t care about you,as soon as you sign up with them that’s when the customer service stops, awful company to deal with, it’s only my opinion, but please do your du diligence and check out all office providers first.”
“This review is about Spaces, but Regus is their parent company and this describes my interactions with Regus support and billing staff.
Spaces is Regus and I should have known better having read all the negative reviews about them. I was even advised by a random guy on the street (a lawyer), as I was visiting a Regus office, to stay away from them.
My situation with Spaces: had a 3 month contract with them. They were always billing 1.5 months in advance. When I asked to cancel they billed me one more month ("system error") then they charged £600 exit fee for vacating the premises ("system error") and now, 4 months later, they still haven't refunded me my initial deposit. Every email to their abysmal customer service (guess what, Regus') takes two weeks to get a response - yet no resolution. It's only £180 but I guess I'll end up taking them to court - that's no way to treat a customer. And it's a shame, for what it's worth the service (while it worked) was great.”
