“Onsite support is nice, but interaction regarding tasks involving Global account or IT support is quite hard.
Feedback regarding response time refers to account team NOT local support”
“I signed up for a small office to start my new business, just before my start date the second wave kicked in, I contacted Regus explaining that due to the new restrictions in place also the Government saying this may go on for a further six months it would be impossible to start my business and could I cancel the contract due to the situation being out of my control.
There response was NO you signed the contract and are now legally bound until the end 24 months.
I have contacted them on several occasions stating I have no clients due to the local lock downs in place, I have offered to pay admin and 3 months rent to cover there costs.
To date they are still sending invoices and not responding to any emails I have sent.
If anyone has any advise it would be very much appreciated, I am presently studying nursing and was only intending to do this part time.”
“I wanted to share my experience that I had with Regus. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. I signed up for a two-year contract for a monthly payment of $65.00. I requested them to sign me up for the automatic payment of my monthly bills.
On Nov 1st, 2017 they increased my monthly payment to $67.60(4% increase from $65 to $67.60) without any notice.
On Nov 1st, 2018 they auto-renewed my contract and increased my monthly payment to $85.00 (26% increase from $67.60 to $85.00).
I would like to point out if you read their “Virtual office house rule” document under section 28 “Annual Indexation” it clearly states that rent increase should be CPI(Consumer price index) or 4% whichever is greater. CPI in 2017 was less than 3%.
I reached out to their office manager in March 2019 and asked them to cancel my contract. They refused to cancel and told me that I have a contract with them till Oct 31st, 2020. I sued Regus in the small claims court in Middlesex County, NJ and came out of the contract. I hope my experience helps other business owners who are stuck with them.
A point to note this company Regus systematically breaks the contract by raising the payment more than 4% annually without any tenant authorization and they increase the payment at will. Also, there is a clause in the Regus contract “Agreement to Arbitrate: Class action Waiver” which protects Regus against a class-action lawsuit from the fraud they are committing.
I would recommend my fellow business owners to stay away from this company Regus.”
“I am so satisfied with everything at Regus. It is such a wonderful place to work from and be based. It is such a pleasant experience.
Thank you Vanya and Liv for all your professionalism and the friendly manner that you carry out your duties.”
“The Regus offices at 1 Victoria Square in Birmingham have been like an oasis of calm during an extraordinary year.
Shakeela has maintained consistently high standards of professionalism and ensured that the environment has been safe.
Business continuity is critical to almost every company and at "Vic Square" it has been seamless.”
“This is the worst company I have ever dealt with, they prioritise scamming and lying to their customers over looking after them!
I had a short 6 week contract with them, I didn't receive internet until 3 weeks in, then while trying to arrange some kind of discount they started piling up late payment charges.
Once I was out it took a lot of phone calls to get the extra charges credited.
My main issue is they lied to get me in the space, I asked the salesman if there would be any additional charges and he said no knowing that I would not take the space if he told me about the extra restoration fee.
I am now being asked to pay £108 on top of the £500 rent for nothing as I cleaned the space and I was there for such a short time.
So not only have I paid full price for partial service but have to pay extra! Thanks very much Regus!”
“The Regus Office at Carillon Point, Kirkland, has provided an outstanding work environment for me since I first arrived in January 2015. This year, I'd like to particularly thank the Office Manager at this location, Stacie Estay, for her dedication. She has kept the office center working during the difficult pandemic conditions (particularly April-May 2020) and is always helpful whenever I have questions. Thank you!”
“The Regus Office is great. But I believe what makes it great is the people that help and support you on a day by day basis. The girls at Parramatta are great to have around, always happy, supportive and assist you when needed and attend to any issue you may have.”
“My company was being double charged the kitchen amenities at Regus for some months (April-Aug 2020). I requested the manager to assist me in resolving the matter. The problem was addressed very quickly, as he was following up with the Regus help desk and giving me the feedback. I received the best service.
Regus team members (at Brooklyn Bridge) are very friendly, professional and always willing to assist.
Your services made a difference to my working life.”
“No matter which city I’ve been in or which Regus facility I’ve visited the Regus personnel have always been welcoming. It’s as if they. Always know me as a member of the community. In some instances where the visits have been months or more apart they greet me by my first name even before checking my profile.”
“I required an office space in Darwin on a short term basis and the Regus facilities were fantastic. Great location, great facilities, and the team in Darwin were extremely helpful. I highly recommend Regus Darwin!”
“Our experience with Regus has been phenomenal. The staff are wonderful: Rance works hard to keep all the Jacksonville locations running perfectly, and our clients absolutely love dealing with Elaine, Cyndi, Catherine and all the other staff in Ponte Vedra Beach.
I would highly recommend Regus to anyone searching for full service office space.”
