“Ms Kalae and Shawnita take super good care of us. Wish we were busier during this pandemic but we can always count on your crew... give those ladies a healthy raise... excellent.”
“My experience with the local management of my Regus locations is fantastic. They are responsive, helpful, etc. However, corporate is a mess. I have been communicating about billing discrepancies for a long time now 9the same discrepancy) and the only answer I have received from corporate is that I can cancel my lease. Well... I have followed their advice and done so.”
Hi Jeroen, I understand and appreciate that you’re disappointed, and I’d like to help.
Our team are always available to support our customers with payment, billing, and account-related questions. This allows Centre Teams to focus on your well-being and ensuring you get the most of your workspace as well as your community.
We have received great feedback about the quality of our service, and I apologize if you’ve experienced any delay in hearing back from the team or have not been provided with a correct response when reaching out.
Please remember that you can check your agreement, amend services, make meeting room bookings, review, and pay all your invoices at any time through your online account, available at www.regus.com.
Should there be anything further I can assist you with, please do not hesitate to contact me directly at sandra.melody@regus.com.
All the best,
Sandra Melody
Head of Customer Services
“Front desk staff was incredibly welcoming & gracious. One of my clients was extremely late when the link from Regus’ reminder email sent her on a wild goose chase. I was able to start my final hour when she arrived. Incredibly relieving! Thanks & I’ll be back.”
Hi Sandra, We appreciate you taking the time to reach out regarding your services.
I’m going to have a senior team member reach out to you for more detail to see if we can assist you with any of your concerns.
If you need anything else, you can reach me at Sandra.melody@regus.com.
Best,
Sandra Melody
Head of Customer Services