“As the UK battles to contain the coronavirus outbreak global office space provider Regus continues to chase and charge clients for full rates, and has refused requests to terminate or suspend contracts. Their business is filled with greed and have no transparency.
They have offered no reassurance that rent breaks will be considered. It is also worrying that, despite government advice and requests, their offices remain open and [their own] staff have to work”
“I have really enjoyed being a tenant and the staff has been great but increasing my monthly rent over $300 is really appalling and will not allow me to stay.”
Hi Jon, thank you for taking the time to write and letting us know your concerns.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (i.e., MyRegus.com).
We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct.
It is also worth checking that our emails are not landing in your spam folder.
Once your agreement with us has been renewed, we’ll confirm it via email.
You can check these emails in the Account > Documents section of your online account.
If anything isn’t to your satisfaction, please contact your Community Manager within 1-2 business days, or myself at sandra.melody@regus.com so we can discuss further options.
Thank you, and all the best,
Sandra Melody
Head of Customer Services
“Terrible company, messed up my subscription so instead of a month pass they tied me into a long term one, then I couldn't get hold of anyone who could help me (even though I have an email proof of what I ordered) then they start getting nasty when I didn't pay for what I didn't order, shocking company, steer well clear”
“Don't go for any of their services, hidden agenda is there! Please be aware! Be aware! Any Any Any! Phone call centre person, the person who runs businesses! They twist the story, always record your messages and talk clearly about what you require! Please run away!!! No ethics, unfair practises!”
“Each and EVERY time I needed help or reserve an office .. In EVERY city Ive done business in .. The Regus Staff and Environment is 100% excellent in service. Highly recommend a membership”
“A clever but cynical business model based on knowing most small companies won't succeed in uncovering all the well hidden NOT TRANSPARENT charges, auto renewal terms, price increases, and won't be able to legally challenge the blatant overcharging and poor service. I sincerely estimate that close to half of Regus revenue is due to forced renewal of contract periods combined with automatic price rises, then stupid and repeated overcharging, followed by late payment fees if you refuse to pay the clearly incorrect invoices on time. The staff appear to be well trained in only one thing: to lie to customers "don't mind terms and conditions, just tick the box, yes of course you can cancel at any time, just call me, yes of course" etc. etc. A truly excellent example of a psychopathically immoral company. DO NOT ENGAGE IN ANY WAY WITH REGUS.”
“My rating relates to the help that I received from our on-site Regus representative Richard.
My recent move from one office to another within the same facility created an invoicing and accounting quagmire. Had it not been for Richard's help, I don't know how it would have been resolved.
Richard understood my concerns about various charges and notices. He initiated action to see that I was appropriately credited for thousands of dollars in payments.”
“Regus offers flexible options that fit my needs. All offices are comfortable and it is great the technology (wifi, printers, etc.) work for me regardless of the location I'm using.”
“It was extremely easy to book a space that fit my needs. Maria picked up the phone right away and answered my questions. The location is great as is the office space, the private conference rooms are quiet and perfect for a conference call or meeting.”
