Renparts Reviews

Name: Renparts
Rating: 2.51

2.5 Rating 74 Reviews

35 %

of reviewers recommend Renparts

Company Reviews

Questions

Metrics

2.5

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Renparts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Renparts 1 star review on 22nd July 2022

Paul

Renparts 1 star review on 20th April 2021

Martin Widdowson

Renparts 1 star review on 21st December 2020

Gary Bradshaw

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ryan in customer service very helpful when wrong parts were sent out first time, problem was rectified and correct parts sent out next day delivery.”

Helpful Report

Posted 6 years ago

“Can’t thank this company enough especially a certain person named Kat who sorted my enquiry out and got the part for my car once again Renpart and Kat Thanks Mike”

Helpful Report

Posted 6 years ago

“Lies lies that’s the only thing there good at they won’t be happy soon?”

Helpful Report

Posted 6 years ago

“Car part finally delivered a full three weeks after we ordered it. Turns out it wasn’t sent out for two weeks and then misaddressed into the bargain. Had to chase it up many, many times each time the parcel would be with us in “2 – 3 days” until that changed to “confirmed for delivery tomorrow” Took five phone calls (over the course of a full day) to office manageress to get the parcel tracking so we could follow it up ourselves– only to find our parcel wasn’t handed to the courier until 2 and a half weeks after order was placed. 20 days in we found out the parcel had been wrongly addressed by renparts. Two whole days spent on the phone myself to the courier company to resolve this and then chasing up renparts to get them to take the action required. Situation certainly wasn’t resolved without a lot of work on our part and unhelpful and downright dishonest communication from office manager made an already stressful situation much worse”

Helpful Report

Posted 6 years ago

“Good communication”

Helpful Report

Posted 6 years ago

“Good communication”

Helpful Report

Posted 6 years ago

“Very unreasonable”

Helpful Report

Posted 6 years ago

“It is impossible to do returne .”

Helpful Report

Posted 6 years ago

“Bad experience........”

Helpful Report

Posted 6 years ago

“Renparts replaced an engine and turbo with an unreliable reconditioned engine and turbo in our Suzuki which resulted in numerous trips back to Renpart to rectify the problems they’d caused. I can’t recommend Renparts for any mechanical work. Possibly even parts as they used a cheap Chinese alternative which caused an oil leak, followed by another trip to Renparts. Unreliable, unsafe (engine failed on the motorway twice) = buy with extreme caution.”

Helpful Report

Posted 6 years ago

“ORDERED A HEADLIGHT £170 ON THE 20/12/2017 SAID I WOULD HAVE IT IN 2 TO 3 DAYS NOTHING! ITS NOW THE 29/12/2017 STILL NOTHING NO REFUND NO VEHICLE OVER XMAS OR NEW YEAR!. TERRIBLE SERVICED!”

Helpful Report

Posted 6 years ago

“very efficient, great customer service. would not hesitate to use again. many thanks!”

Helpful Report

Posted 6 years ago

“KAT in customer services very helpful and I'm very pleased with product”

Helpful Report

Posted 6 years ago

“Quick service, great part, car back on the road ?”

Helpful Report

Posted 7 years ago

Renparts is rated 2.5 based on 74 reviews