RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.86

3.9 Rating 483 Reviews

73 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.9

Based on 483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Email:

agency@rentalcover.com

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RentalCover.com 5 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly!!”

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Posted 3 years ago

“GOOD SERVICE!”

Helpful Report

Posted 3 years ago

“Man hat mir 3,150.00 Zar von meinem Konto abgezogen ohne zu erklären für was. (nach der Rückgabe meines Autos) den richtigen Ansprechpartner zu finden ist ein unterfangen. 3Monate bis zur Rückerstattung dieses Betrages der willkürlich abgezogen wurde. Für mich war das ein Rutenlauf, war mehrmals zum Aufgeben frustiert.”

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Posted 3 years ago

“There customer service is pathetic. They took money off from my account eve though the booking was cancelled! It has been 1 month and 2 weeks and I am still waiting for this to get resolved!”

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Posted 3 years ago

“This company is a scam!!! You can not file an insurance claim online as directed!!! You can not contact customer service, because they do not exist!!!! This company is just ripping off car rental customers!!! Travelers Be Warn Stay Away from Scammer “ RentalCover.com”!!!!”

Helpful Report

Posted 3 years ago

“Beware this company is a scam, i hired a car in New Zealand and unfortunately a truck threw up a stone cracking the windscreen, when i approached the rental car company they told me they did not recognise Rentalcover .com as an insurance company and then asked for $2500 excess as i had no insurance with them, ended up replacing the windscreen at my cost, i can see from emails received i am wasting my time trying to get this cost refunded Keep Clear Folks”

Helpful Report

Posted 3 years ago

“RentalCover.com did pay for my claim when I ran into a concrete barrier at airport but had to do everything online which I prefer to talk on phone but they did not have phone number and this would be my recommendation to list a phone number , but the lady at claims service helped me do the online claim and then somebody did contact from rental over.com and finally payment was deposited in checking account to pay the creditor.”

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Posted 4 years ago

“Took my money for a car I never rented. Can not get my money back and no way to contact them at all. Would never recommend to no one”

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Posted 4 years ago

“So many negative reviews must be interpreted as a giant RED FLAG. They are simply con artists. Do NOT trust or use any services offered by rentalcover. I wish I had the sense to go into this page before purchasing the "full coverage" scam they sold me. Do not throw away your money, they will disown you and make everything they can to avoid reimbursements”

Helpful Report

Posted 4 years ago

“What a nightmare. Buyer beware, your car rental company may not accept this insurance and you'll end up having to pay double at the counter. There is no real customer service either. DO NOT BUY!”

Helpful Report

Posted 4 years ago

“Simply a scam. Never reply email. Can't claim anything.”

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Posted 4 years ago

“Don't use Rentalcover.com, they are a scam. I made a booking through Rentalcars.com, and subsequently cancelled. However, was still charged $120 from Rentalcover.com within minutes of the booking, despite cancelling. Rentalcars.com say you need to contact Rentalcover.com. Of course you cannot contact them other than via online email and they don't answer your question but send you some badly worded automated message and direct you back to Rentalcars.com. What a scam. Don't give up though, if enough of us continue to fight for justice, this lot can be put out of business.”

Helpful Report

Posted 4 years ago

Dear Peter, Thank you for contacting RentalCover.com. We are sorry that you have not had a great experience with RentalCover.com. We want to ensure that we are providing a great service to all of our customers, so we appreciate your feedback so that we can ensure that our customers get the best experience! We have located your cover and apologise for the back and forth in regards to your cancellation. We would like to confirm that this matter was raised with your booking agent and you will receive an update shortly. We sent you an email with more details about this. Once again we apologise for any inconvenience that this may have cause. Thanks for your understanding , The RentalCover.com Team

Posted 4 years ago

“Never give them your e-mail!! I have tried for a very long time to unsubscribe from the RentalCover mailing list - I simply cannot understand why their unsubscribe system does not work!!! Every time the same message: "You will no longer receive any e-mails from us". I have also sent an e-mail directly to "sales@rentalcover ... " - NO response. Therefore, my clear advise: If you do not like spam-mail, junk-mail, etc. NEVER EVER give them your e-mail address. You will regret it. They deserve ZERO stars.”

Helpful Report

Posted 4 years ago

“Took out a policy in August 2019 to cover a vehicle rental as I was concerned about the number of exemptions in the hire company's rental agreement. I felt reassured that rentalcover.com's policy had very few exemptions. Unfortunately we were involved in life-threatening accident which led to the car being written off. Rentalcover.com's policy covered us up to $100,000 so we were initially relieved we had purchased additional insurance and their policy clearly covered our claim. This relief was short-lived. Rentalcover's communication was absolutely appalling. They took weeks to reply to emails. There was no contact number and they refused to provide one. They refused to speak directly with the hire company regarding the claim. They showed zero compassion or empathy. After 4 months they refused to pay the claim then proceeded to ignore us when the hire company started pursuing legal action against us. They essentially left us to fend for ourselves against the hire company because this wasn't a simple $500 excess claim. I eventually complained to the Australian Financial Complaints Authority (AFCA) who agreed that Rentalcover.com were responsible in full for the claim and also awarded us $2000 in non-financial losses. Even then it took over a month and multiple threats from the rental companies lawyers for them to pay even though they are bound by AFCA's determination to settle the claim. Do not trust this business, please use a reputable insurer!”

Helpful Report

Posted 4 years ago

“I have been travelling to Switzerland and every time I would purchase insurance at the rental desk. On this occasion, the insurance at the desk was almost double the price for the rental therefore I have browsed online and found Rentalcover.com, thank God I did, I ended up scrathing the side of the car and having one dent on the other side, while coming out of tight parking space, the total charges for repair were CHF 5000+, with the rental excess at CHF 3000 I had CHF 3000+ deducted from my account. RentalCover.com had sorted me out within 7 days, giving me back all the amount deducted by the car company. Their communication is excellent, I do recommend you keep the following documents in case you would need to claim insurance: SIGNED RENTAL CONTRACT, COMMUNICATION WITH RENTAL CAR COMPANY, SELF DECLARATION OF ACCIDENT or POLICE REPORT, BANK STATEMENTS CLEARLY SHOWING CHARGES ON CREDIT CARD. So, in short, I recommend rentalcover.com, but be reminded that purchasing 3rd party insurance will incur in charges on your credit card which can be inconvenient. This company has not let me down, I cannot recommend them enough.”

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Posted 4 years ago

“I had hired booked a car at Seville airport for our 1st ever trip there & as we had to cancel the entire trip we had to cancel Rental cover and the car thro Keddy/Europcar Anyway we got a refund without any issues so credit where it's due I was use again & happily recommend them , Great customer service team who were very understanding. Full marks to all.”

Helpful Report

Posted 4 years ago

“UPDATED REVIEW As stated in a previous review I had problems making a claim because of an error regarding my login. The problem lay in the fact that an another policy holder also got my certificate and my email was rendered void in trying to login to my account. I sent many emails to the to email adresses I got to begin with only automated answers which only helped up to a limit. Then I found a Facebook page for Rentalcover and I also sent a correspondence though Messenger. Slowly but surely I developed a conversation with the staff of Rentalcover and I manually sent them an email with all the nessecary documents. 12 days after I began these attempts every document had been sent and my profile was finally fixed, also I recieved an payment for 2.800 euros. The persons I corresponed with on Messenger was really helpful so all in all I am happy with the services from Rentalcover. I would have given five stars but the blind spots of the automaticity system were painfully revealed which I hope the company will adress in the future. But I am happy that this issue got resolved.”

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Posted 4 years ago

“This Insurance cover is a scam. I paid 65€ for a coverage that the rental car company was not agreed with. At the rental desk, they were not agreed with that insurance and I had the choice to take no insurance or a full insurance for 120€. I lost my money here - I highly not recommend that insurance coverage company - you paid for nothing. Brice from Belgium - 29/07/2020”

Helpful Report

Posted 4 years ago

“Their web page won't allow me to file a claim and all the phone numbers are automated and will not connect to a real support person.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your review on RentalCover.com and sorry to hear that you are not satisfied with our service. We've changed support strategies and we no longer have phone-based support, we're focusing on supporting our customers via Online Chats and Emails with 40+ languages. Customers can chat with us after creating a quote by clicking the Chat button on the bottom right of the policy quotation page or reply to any of our messages. Please be informed that a customer has to sign-in to his or her account in order access to the policy and file the online claim. Please kindly provide your policy INS reference number (XXXX-XXXX-INS) or the email address used for the purchase, so that we can assist further. Many thanks, The Team at RentalCover.com

Posted 4 years ago

“I bought an insurance for a mobile home I rented and had an accident. Now I am trying to make a claim to Rentalcover but for some strange reason I cannot log in. The web site says that my email is invalid. That email address is the same as on the invoice from the company and insurance certificate, which were by the way both sent to that particular email address. Since the login is not working I have almost no way of contacting the company. No customer support(without logging in). There is a considerable amount at stake and I demand a reply.”

Helpful Report

Posted 4 years ago

RentalCover.com is rated 3.9 based on 483 reviews