“It’s a scam I have been charged £1 and thn £35 they saying it’s for premium services but for what I have never logged on this neither have used it. SCAM FRUAD”
“SCAM!!!! SCAM!!!! SCAM!!!! This is a fraudulent website wrongly stating that they have private house advertise, but when you try contacting the landlord it goes to an estate agency website. So there are the same properties you find on Rightmove or Zoopla. Do not fall for their lies!!!
I tried paying £1 for 7 days subscription to be able to contact the landlords, which does not happen, because it just shows you the different estate agent’s website, so private properties do not exist here!!! After the 7 days period they started taking £35 per month and I don’t even use the website. Now they will not refund me and you can’t contact them either, on chat there is only a robot and on emails they just send you to the frequently asked questions. So basically they are hiding.
AVOID AT ALL COSTS, you can search for the same properties for free on other websites!”
“I was duped into the £1 for 7 days , the flat I looked at was a clear scammer and tried to get a deposit off me in advance of viewing property , I tried to cancel subscription and it says you can't for 24 hours , thankfully I've cancelled on pay pal , other reviews clearly show the company threaten you to pay each month , don't use this company , the other flats on there site were also listen on reputable agency's , they are clearly just reposting and encouraging scam posts”
“They offer premium access for 7 days for 1€ and write EXTREMELY LITTLE and hidden that after 7 days 39€ per month will be charged.
Yesterday I was charged an additional €39. No notification was sent to me.
It's designed to trick people.
THIS IS CALLED FRAUD!!!!!
I wrote to customer service and contacted them using a form. They told me that a refund is not possible.
I wish I had read the reviews earlier so I wouldn't have been scammed.”
“At first the I was asked to pay £1 to view houses. This morning my account was deducted £35 without my knowledge by this people. Worst of all none of the houses listed is available among the ones I checked or there’s no way to contact the landlord”
“Most if them had gone, other agencies had the same property so not exclusive, houses are actually flats or room to share.. and the areas they state are inaccurate.. absolute waste of time and money”
“RENTOLA, you can't take my money. I cancelled and you still debited me. Please refund me now peacefully because I am not going to keep shut.
£39 is a whole lot of money if you don't know.
REFUND ME!!!!!”
“They get you into to a 7 day trial for £1 then 7 days later they take £35. When you try to cancel on your phone you have to cancel on a computer I think this is a scam. They show you houses that have already been rented out. Do not get taken in by this website. There is no customer service. I have cancelled the subscription on a computer now have to wait for 10mins for a response BEWARE of this website.”
“The website is useless they charge you to be able to contact property owners but then redirect you to other websites that do nit have direct contacts of the property owners .They also wont refund you”
“£35 deducted after paying for a basic search. Terrible navigation, filtering feature is below basic. False properties, £100 a month! No updating of properties, most are already let out.
This seems like a scam website!”
“The worst website on earth for looking for a house. First they charge us 39 Euros for their services, and when you look for an accomodation, its always a link to another website.
We were looking for a studio and all the places listed on this site are either unavailable or false information which turns out to be a room in an apartment of 8 rooms.
The website has horrible user experience, there's no where to reserve the apartment so I wonder what am I paying 39 euros for? or is it a scam?!
Dont use this site unless you like to throw your mney.”
“Rentola is a complete scam operator Do not sign up for free trial they then charge you a whopping 35 pounds after . When I call a listed rental property the rent was grossly incorrect stating it was 550 per month when actually 550 per week. This needs proper shutting down by consumer watchdog and I will contact every source to do so”
“Do not use! I stupidly signed up and the website navigated to properties but the site was hard to use and pop ups everywhere. The properties and contact to landlords were not contactable . Realised a bad site so went to cancel immediately but couldn’t cancel within 24 hrs. The do this so you forget about it .. like I did and saw pending payment of £35 coming out so tried to stop it but bank said cancel subscription. Realised that I couldn’t get a refund after they had taken payment to took that on the chin for being an idiot and cancelled on their website - this took ages and no one picked up phone! 3 mths later I see a payment has come out of my account. I look back and they have taken 2 other payments I have missed!!! I called my bank to put a hold on my account! They are investigating fraud I have not got an account with them anymore .. cannot even sign in with them and receive no emails , newsletters or any correspondence. Fake ! Looking back at reviews ( should have done this before signing up) they have SERIOUSLY bad reviews and looks like they work in many countries world wide ! They have taken fortunes off people. Do not sign up to pop ups!! Lesson learnt”
“MISLEADING information on the website. Before you realise they will deduct the money. They will tempt you pay £1 for trial period of 7 days. It displays property details in Rentola with less price and when you open the property it will be a different price which is much more than advertised by Rentola. Before you realise there are discrepancies in the property details Rentola deducts £35 from your bank account. Tempting people to opt for trial period with £1 (which is not helpful by any means) and deduct money thereafter. Requesting customer support is no use, if you are late for one day to cancel subscription or forgot to cancel, they will not refund. I feel Rentola is FAKE”
