I am writing to express my serious concern and dissatisfaction with your service, which has resulted in unauthorized charges totaling €530 from my credit card. This issue has not only caused significant financial distress but also reflects poorly on your commitment to ethical and transparent customer service practices.
I initially subscribed to your service for €1 to assist in finding a house. Unfortunately, I did not secure any housing nor benefit from any further services. Without any prior notice or consent, your service was automatically upgraded, and my credit card has been continuously charged.
Despite canceling my subscription, the deductions persisted, which is completely unacceptable and unfair. Furthermore, I attempted to delete my account and associated data, but your platform does not provide a straightforward process to do so.
To resolve this matter, I demand the following:
A full refund of €530, the total amount deducted beyond the initial €1 subscription.
Immediate deletion of my account and all associated personal data, ensuring no further charges are made.
As a student relying on a limited credit card budget, these unauthorized charges have had a severe impact on my finances. I find it deeply troubling that a service would engage in such practices without proper notification, effectively scamming customers in the name of a €1 subscription.
Should this matter not be resolved promptly and satisfactorily, I am prepared to escalate this issue to German and European consumer protection authorities and take legal action to hold your company accountable.
I trust that you will treat this complaint with the urgency and seriousness it deserves. Please confirm receipt of this email and provide a clear timeline for addressing my refund and account deletion request.
Sincerely,
Pradip Pariyar
