“Phenomenal service and communication! Had a mix up on an order of dart frogs and they instantly realized the mistake, issued a return label and overnight the correct frogs received. Both times the frogs arrived well packaged and in great shape. Definitely will look to UR for future purchases. A+++”
“Great experience. Very responsive staff and newts were delivered safely as a result of their expert packing of live animals. I ordered a Russian Tortoise and it arrived packed well for the cold weather( I live in the Cleveland area). Great communication throughout the order process.
Will be ordering from them again.”
“Great customer service!
Beautiful mangrove monitors!
Fast shipping!
I've been a reptile city customer for years always have nice quality reptiles in and at good prices!!”
“Ordered a Russian tortoise for the family. Love absolutely love it already. So sweet and made best friends with my weird cat. Eating fine shell intact no soft spots or issues. Happy kids happy family. Plan to order our iguanas next thank you guys”
“I got A baby florida snapping turtle, and definitely will be doing business with this place in the future . They shipped it overnight and came exactly the next morning. My turtle came healthy and really active. 10/10 would recommend!!”
“Dear mr Felton wilis and reptile city crew Just received my two T’s the Mexican molted and was active the pink toe was cold but the heat and dark helped him out despite the weather both T’s are doing well and are active very pleased with the t’s Thank you”
“Hello Mr Felton Willis, thank you again for the amazing service. This BRB is absolutely beautiful and she is very healthy, already nipped me too. The packaging and packing were great, the cup was labeled as was the package and she was nice and warm with that heat pack. I understand the shipping delay due to the weather being too cold as I previously ordered a rainbow from another company and they shipped during a storm so my snake ended up dead due to delays. But thank you again for this amazing snake, I included pictures to prove that she was packaged correctly and professionally as well as healthy. I look forward to future business with your company.”
“Received my order of 2 softshells. All is good. They look great. Hope I didn't rub you the wrong way the other day. If I did I apologize. Had a bad week going on in every way possible. Hope to do business again sometime. Thanks.”
“Thanks Felton Willis, for the baby sliders. They arrived in perfect health and remain so. They are spunky and alert, so much so that when they see me coming up the stairs from 15 feet away, they dive off their rock and head for the depths. But I’ll have them bringing me the newspaper very soon. Eating very readily.”
“One of my desert hairy scorpions was dead upon arrival the rest were in good condition. I am unsure as to how you handle these situations so I thought I would reach out to you and at least notify you of the order. Thank you. I will be ordering more at a future date.”
“I ordered two baby White's tree frogs AKA Green Australian Tree Frogs AKA Dumpy Tree Frogs. I had gone to them because the website/breeder I normally order things and animals for amphibians, reptiles and various bug species were out of stock for these adorable frogs, all morphs, so I turned to ReptileCity. I was amazed at the prices, especially with the "Buy 1 Get 1 Free" deal since I wanted a pair of males anyway. I ordered with standard shipping, so they would fulfil it in 30 days, and ship it. I ordered and happily awaited. I then decided to do some research on them since their "Free Range, 20 acre all natural farm" story seemed too good to be true. I stumbled across all the reviews here about animals not showing up, or coming sick or even DEAD. But, I gave them the benefit of the doubt. When they arrived today, first red flag, it wasn't in a live animal box, not even a sticker or label. I opened the box to find a few pages of crumpled news paper as "padding" and inside was a container with less than a hand full sphagnum moss (the container was cylinder and was on it's side might I add), one of the frogs was up on the side peering out, the other had nestled itself into an alcove in the minimal moss. I was a bit concerned about how the one up on the side was a bit skinny, but this is my first time owning them and I thought I may be overreacting since he wasn't that skinny , so I wasn't too concerned. Took them both out, both were extremely friendly and seemed quite excited to be out of that box. Other than the one being a bit skinny, both looked fine. THAT WAS WRONG. I took them out later, to show to my little brother who was at school when they arrived, and to feed them the extra small crickets we got. As we were feeding them on the table, the seemingly normal one hopped around inspecting things on the table, like my mom's purse. My mom suddenly began to stare at his foot and said something looked wrong with his toe. She picked him up and part of his toe was literally almost hanging off. The wound looked old, so we knew it hadn't been caused by the other frog in transit. We realized that he was also missing a complete toe on his front foot. So, yeah. Never ordering from them again. I am taking him to the vet tomorrow.”
