Resin8 Reviews

Name: Resin8
Rating: 4.87

4.9 Rating 4,049 Reviews

97 %

of reviewers recommend Resin8

4.9

Based on 4,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Resin8 Review I just love everything about the company. All my orders have arrived quicker than expected - especially during the current situation! Staff are friendly and all my queries have been answered in a timely manner. I am so glad I found them and will continue to purchase all my products from here!

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Phone:

01242603624

Location:

Orchard Trading Estate, Toddington
GL54 5EB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst...died out after a week's use, and I use it only at night, 3-4 puffs, to relax and listed to music.”

Helpful Report

Posted 1 year ago

“Hi all, as most of you will be aware sadly Resin8 has closed and is in liquidation. We were the primary resin supplier to Resin8. Their Coat-it, Cast-it, Fill-It, Heat-Resist and Alcohol inks were all from Eli-Chem Resins in the U.K. ( www.elichem.co.uk ). We can assist you to provide continuity of supply. Thanks.”

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Posted 2 years ago

“Order not delivered, and refund not completed have emailed no reply tried to telephone no answer unable to leave a message as box is full hugely disappointed Still waiting for reply and refund”

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Posted 2 years ago

“I'm still waiting for my order”

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Posted 2 years ago

Hi there, All pre-orders are yet to be dispatched following our Black Friday event. We would love to investigate if this is the case for your order - so please email us at info@resin8.co.uk We will get on the case right away for you!

Posted 2 years ago

“I’ve not yet received my products.”

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Posted 2 years ago

Dear Nicky Because you made your purchase on Black Friday you will see our delivery terms were altered to 14 days - we really are working around the clock to get everybody's orders out as quickly as we can. With very best wishes Sarah Resin8

Posted 2 years ago

“I have not yet received them. I paid for next day delivery and I am still waiting.......”

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Posted 2 years ago

Dear Sonia Please do get in touch and we will track your order and update you (info@resin8.co.uk) Best wishes Sarah Resin8

Posted 2 years ago

“Great fast delivery Moulds give a good finish Disappointed that I left a review about body mould only giving two stars and it never appeared but I see a 5 star review has just appeared I think the body moulds will only be a one or two use as extremely difficult to get the object out of the mould”

Helpful Report

Posted 2 years ago

Dear Robert Sorry to hear you have encountered an issue with our body mould, if you would like to reach out over the social or email (info@resin8.co.uk) our team of in house resin artists may well be able to help you with this. With very best wishes Sarah Resin8

Posted 2 years ago

“Find its very dry and brittle. Not something I will use. Very expensive for what it is.”

Helpful Report

Posted 2 years ago

“Beautifully packed and quick delivery. Although my Jesomite jewellery broke for three castings. So I couldn’t make any jewellery. The resin sets very slowly so I ended up buying my regular resin as I’ve had a more reliable outcome using that.”

Helpful Report

Posted 2 years ago

Dear Joni I am sorry to hear you have experienced a couple of problems, if you would like to get in touch we can guide you through the process to ensure you get the very best results from our products. With very best wishes Sarah

Posted 2 years ago

“Came after the day i needed it and it all fell apart”

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Posted 2 years ago

Dear Aleena If you would like to get in touch with us we will rectify any issues (please email info@resin8.co.uk) With very best wishes Georgia Resin8

Posted 2 years ago

“Dried flowers, miniscule, in very bad condition, broken, crushed. Basically threw them away”

Helpful Report

Posted 2 years ago

Dear Carolyn I am so sorry to hear this, we're always happy to help with any issues, just send us through an email to info@resin8.co.uk and we will get this issue resolved for you. With very best wishes Sarah Resin8

Posted 2 years ago

“THE WORST CUSTOMER SERVICE EVER!”

Helpful Report

Posted 2 years ago

As mentioned in your previous review, let me just clarify the exact situation. You ordered 7kg of product to be shipped from the UK to Peru. This is expensive. As we say in our shipping policy, we have to get a quote for all heavy items that need to be shipped internationally. Here is the exact wording: "For international orders our delivery calculator might not give you an accurate price as the price fluctuates each day by area. If this is the case, we will contact you with the accurate delivery charge." We did this, and gave the price to you, which you were not happy with. You asked us to break this product down into smaller pieces (which is not physically possible) and became so angry with us that in order to please you we sent the parcel (at a loss to us) as a gesture of goodwill. All of our products are priced excluding VAT, which has to be paid by the recipient on delivery. This is made clear on our website in the shipping policy.

Posted 2 years ago

“DISAPPOINTED After buying and paying everything even the shipping cost that was shown and getting the purchase and payment confirmation they wrote me an email asking to pay more because " the curier was asking for a rise" ??????? I denied to do that! Why on earth a enterprise will do that??? After all i didn't pay it they said the package will be send as a "GESTURE" but what they did was sending a pre pay package, so to be able to clear in customs i have to pay or the package will be destroyed!! I will be filling a statement at ADR!! This will not be forgotten. Be careful if you buy from overseas!!!!!”

Helpful Report

Posted 2 years ago

Thank you for your review Paola. Let me just clarify the exact situation. You ordered 7kg of product to be shipped from the UK to Peru. This is expensive. As we say in our shipping policy, we have to get a quote for all heavy items that need to be shipped internationally. Here is the exact wording: "For international orders our delivery calculator might not give you an accurate price as the price fluctuates each day by area. If this is the case, we will contact you with the accurate delivery charge." We did this, and gave the price to you, which you were not happy with. You asked us to break this product down into smaller pieces (which is not physically possible) and became so angry with us that in order to please you we sent the parcel (at a loss to us) as a gesture of goodwill. All of our products are priced excluding VAT, which has to be paid by the recipient on delivery. This is made clear on our website in the shipping policy. We would ask you to remove your negative review as we are not at fault.

Posted 2 years ago

“Managed to find exactly what I needed elsewhere without any problems. Here it was drama. Let's just say. Customer lost. Won't be recommending. But don't think the company is that bothered anyway.”

Helpful Report

Posted 2 years ago

Hi Kelly, We are so sad to see you go. Our email correspondence on the 8th of July was simply to alert you that we do not believe resin is food safe; studies show that it should not come into direct contact with the mouth. We really pride ourselves on being honest with our customers. Whilst we could make more sales selling our resin as a food-safe product, it simply is not and therefore not ethical to do so. Our customers always come first, and honesty is paramount. We really are sorry that you feel disappointed with our service - we promise we do our absolute best to ensure all our customers have the very best shopping experience and after service whenever they create with our products. We would love you to shop with us again, any concerns you may have - please call us on 01242 603624 - Lou our teacher will happily chat things through with you. Best Wishes Team Resin8 Thank you.

Posted 2 years ago

“Was looking for mica powder and ended up on a page with liquid or paste colour(how and why i have no idea). With there being no reference to size, when you open the package it is very disappointing to see it in your hand and coupled with the extortionate prices for the item and delivery, I wouldnt recommend the company to anyone. Save your money and look elsewhere.”

Helpful Report

Posted 2 years ago

Dear Iain I am sorry to hear you were disappointed with the size of your opaque colour paste, as you only need the smallest amount on the end of a cocktail stick people often find a pot will last over a year. If you are unhappy with the product please do get in touch to arrange a return and refund, we are always happy to help with any issues, just send us through an email to info@resin8.co.uk Many Thanks Sarah

Posted 2 years ago

“When I used the white forget me not flowers, I noticed they were extremely smaller in comparison to the blue and yellows ones I also ordered. They were also very thin and translucent before I even tried to cast them in the resin. They were extremely see through when I put them into resin. They were also breaking apart really easily. The blue ones were perfect but the yellow ones varied in colour, some were vibrant and others weren’t. I’ve ordered from resin 8 lots of times and always have been pleased but, I’m very disappointed in the white forget me not flowers 🙁”

Helpful Report

Posted 3 years ago

We’re so sorry to hear that Sandra. We will be sure to speak to our supplier about them. Thank you for letting us know. With very best wishes Resin8

Posted 3 years ago

“Hello, unfortunately I still haven't received my order, the history of its tracking stops on February 3 when it leaves your country, and since then no news... Could you let me know what's going on? I hope it will come to me soon.”

Helpful Report

Posted 3 years ago

Hi there, Oh we are sad to hear that, please get in touch we will happily help resolve this for you. Please email us as soon as possible info@resin8.co.uk Thank you.

Posted 3 years ago

“Ordered on Boxing Day during the sale, with no notification on their website that they would not be posting until 4th Jan - that was only mentioned in an automated email sent after you ordered. Then was emailed after 4th Jan because there was so many orders that it would take at least another week to dispatch it. All shipped from a UK address to a UK address, took about 3 weeks to arrive. And the resin is the worst resin I've used (I've tried 7 or 8 other brands over the years) it's super bubbly and no good to me.”

Helpful Report

Posted 3 years ago

Hi there, We are so sorry you feel so disheartened by our service and our products. We tried very hard over a very busy festive season to bring our customers amazing products at amazing prices. We did our best to email everyone regarding delays as well as sending out newsletters regularly. We love our resin so much and would love to help you with the bubble problem that you are experiencing. Please do get in touch, we have some great tips for you info@resin8.co.uk Thank you :)

Posted 3 years ago

“I would give it a 0 star if I could but it won't allow me to. My order was not sent and they could not even track my order. Then told I would get a replacement order causing me a delay in a project I was trying to complete for a customer. I asked if all items would be available that I wanted in the replacement order because I bought them on sale. They told me there were no issues. The replacement didn't arrive, so I had to contact again and asked for tracking numbers, they said to that it would turn up the next day. Then the order turned up with items missing and no refund provided. I had to contact again and get a refund with no explanation provided, every step of the way I was fobbed off with poor customer service!”

Helpful Report

Posted 3 years ago

Hi there, We are so sorry to hear of your experience which is so far away from the excellent customer service we aim to achieve for every one of our customers with every one of their orders. So that we can look into this further and make changes to ensure this doesn't happen again, we would really appreciate a chat with you. If you have a spare few minutes, please could you give us a call on 01242 603 624 for us to hear more about your experience? x

Posted 3 years ago

“I tried to place an order late last night 2 get the Black Friday prices (around 11pm). However yr on line system wd not let me get a postage estimate & told me to email you 4 an estimate. Thx 4 yr email but unfortunately that means I have missed out on the black weekend offers as my order cd not be processed by you. I took a screen shot of my basket to show the message I got. It is very disappointing to miss out on sale prices because your system displays a message & won’t allow u to place an order. I am very disappointed to have missed out. My email did ask if u wd honour the sale prices as yr system wd not let me place an order by the deadline time.”

Resin8 1 star review on 30th November 2021

Helpful Report

Posted 3 years ago

Good morning, We are always happy to help, if you sent us a screen shot via email we will have responded to you and resolved this for you. Thank you.

Posted 3 years ago

Resin8 is rated 4.9 based on 4,049 reviews