“Customer support has definitely stepped up. Quick and efficient help when I needed to return an item. I’m still hoping for an expansion in product varieties, especially in eco-friendly options.”
“I had an issue with a damaged item, and the way it was handled was outstanding. Quick to respond, they sent a replacement immediately and ensured it was packed extra securely. Great to see such responsive and considerate service.”
“Great improvement in response time from customer support. They handled my concerns professionally. Still, I think the variety in product options could be better. Overall, a good experience.”
“Fantastic follow-up and care. After receiving my feedback about a previous problematic order, they ensured my next experience was flawless. They even included a small gift as an apology, which was unexpected and appreciated.”
“I'm really impressed with the improved customer service. They resolved my issue quickly and efficiently. However, the shipping cost is still a bit high, which is why I'm holding back one star.”
“I’ve noticed significant improvements in their service. My last order was handled very professionally, though the delivery took a couple of days longer than expected.”
“Better than before. The product quality has improved, and customer service was quick to assist when I had questions. Still, the shipping fees are a bit higher than I'd like.”
“Responsive customer service and much faster delivery times than before. However, the product range could still be broader to better meet diverse customer needs.”
“The improvement in customer interaction is noticeable. My concern was addressed faster than expected. Still, the initial mistake with my order could have been avoided with better quality control.”
“Thrilled with the customer service on my last order! There was a mix-up with the product size, but it was quickly rectified, and they even expedited the correct size at no additional charge. Impressive attention to detail.”
“Delighted with the resolution provided when my order was mixed up. Not only was it resolved within a day, but the customer care team also ensured I was compensated for the mix-up with an extra item.”
“Recent purchase experience was far better than last time. Quick responses and polite staff. However, the mobile site still needs some work for a smoother navigation experience.”
“This company has genuinely turned things around! After a disappointing experience last year, they've made sure to rectify the situation with a follow-up apology and a gift voucher. My recent purchase was handled perfectly. I'm impressed!”
“The Retail Market has truly transformed its customer service. After a disappointing experience, they not only resolved the issue but also ensured my new order was expedited at no extra cost. They’ve regained my trust completely!”
“Their service has gotten better. I received my order on time and with no issues this time. The customer service was proactive, although I did have to reach out first to get an update. Overall, much improved from last year.”
“Recently, after a few hiccups with past orders, The Retail Market not only resolved my issues but also followed up with a custom care package as an apology. Their new commitment to customer satisfaction is evident and much appreciated!”
“It's great to see The Retail Market taking customer feedback seriously. They've definitely improved in handling issues proactively. My recent order was a big improvement over last year's chaos, though there's still room for improvement in packaging.”
“They've truly outdone themselves this time! After a previous order went wrong, they not only rectified the issue but followed up multiple times to ensure my satisfaction. This level of customer care is rare and much appreciated.”
“After a problematic order last Christmas, I was hesitant to try again. However, this year, they've outdone themselves! My holiday gifts arrived beautifully wrapped, and the follow-up call to ensure everything was perfect was a nice touch. What a transformation!”
“After a botched order last year, I was hesitant to return. I was pleasantly surprised by their overhauled customer service. They ensured my order was handled perfectly this time. It’s clear they’re committed to making things right.”
