Revolut Reviews

Name: Revolut
Rating: 1.28

1.3 Rating 790 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My card still not working plz put my £300 back to my HSBC account immediately I am going a way next week I jeed that money plz Mrs Roberts”

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Posted 9 months ago

“DO NOT USE REVOLUT! It will not protect you from scam or fraud. A scammer took €750 and Revolut did nothing to help, even after I shared all the proof and filed a police report. Revolut will protect the scammers and not its customers… BE CAREFUL!!!”

Helpful Report

Posted 9 months ago

“I am not a customer but tried reporting Fraud as it seemed someone was setting up an account in my business's name without my consent. The delayed email reply from them was the only way to have an online chat with a human to look into potential Fraud was to "pretend I am a customer on their website, clicking 'forgot my password' link and submitting incorrect information which should then give me access an online chat with a Revolut person". And here's the worst part... As part of that process to speak to a human, I had to submit a SELFIE (???) of me holding a sign that says the date and Revolut???!!! - when I am not a customer, never supplied any consent to for them to hold my data (my image). Gobsmacked. No, I did not do it, no I have no resolution and yes I have reported to ICO”

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Posted 9 months ago

“Appalling customer service. Talking to a Bot first, then a real person. They could not answer a direct question regarding transfers, that I need to know. Then the agent killed the chat box! Before he did I asked for a Sup? No, an email address? NO! Revelot should be closed in my opinion. I will advise ereyone I know to stop or never use them. I would give minus 10, if only I could!”

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Posted 9 months ago

“Ik heb op proef een paar weken een bankrekening gehad bij Revolut . Maar opzeggen van de bank rekening lukt niet . Ik heb inmiddels vanalles geprobeerd ze reageren nergens op . Ik heb mijn huidige bank geïnformeerd over de gang van zaken . Die houden voor mij het goed in de gaten dat ze niet rare fratsen uithalen. Beter hier geen rekening openen!!”

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Posted 9 months ago

“I registered with Revoult as I want to have a card for my son as now alot of cashless. So far till date, he have fraud transactions which this is the 3rd time and have his card blocked twice and was sent a new card. I was with him at home and there was charges of $2.30 from bus/Mrt, I wrote in to ask CSO to assist and they assured me but today Revolut just minus the negative amount from my card. Where is the integrity? I checked again with CSO and last I spoke to was ChrisT, he asked me to report to merchant and again ask me report to authorities. He is not very helpful compared to the other CSO. If I know who is the merchant, what is the point of me going to Revolut customer service!!!!!! This is the worse service I received from this CSO!!!!!”

Revolut 1 star review on 10th February 2024

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Posted 9 months ago

“Slow and robotic support even on Ultra plan. You can not cancel Ultra plan after 6 months, it's after 7 months although they say in their terms that you can cancel without penalty "after 6 months".”

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Posted 9 months ago

“I am feeling more and more unhappy with Revolut. It started being a quite good app and I felt more encouraged to used them instead of my traditional bank, specially for traveling. My experience is being so so as I am feeling unprotected with them. I travelled to Tunisia and I read on Revolut forum that QNB is the only bank that they do not charge commission/fee for withdrawal money. I looked for that ATM and on the screen I was no indicated that they would charge. I found out days after that I have been charged £2.53 extra fee. I contacted to Revolut team/customer service and they said there is nothing they can do. So unhappy and unprotected.”

Helpful Report

Posted 9 months ago

“I've been with Revolut for a few years now, it's been brilliant for my foreign travel incidental purchases, however, when I've needed support/help basically there is none - you're on your own. I've read many reviews, saying much the same, it's obvious that there's a problem with their customer service system and for this reason I'm looking to move banks. The stress and lack of support when you've been a victim of online crime is too much to have to deal with. So disappointing from Revolut.”

Helpful Report

Posted 9 months ago

“SHOCKING COMPANY. Referral scheme is nothing short of a scam. Online support also SHOCKING? No option of human contact even for problem resolution their bots can't deal with. Refused to pay referral promise.... reason given that my daughter failed to complete steps required within required timescale. They gave her TWO days which ended a week before she even received her card. Disgraceful.......nothing short of a form of scam. Have obviously closed my account but caution anyone thinking of opening an account with this company. There are better alternatives out there offering the same services but to much higher standards of customer service and loyalty. ONLY USE THIS COMPANY IF YOU ARE HAPPY TO BE ABUSED.”

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Posted 9 months ago

“A total nightmare to deal with their shady verification system! Spent 1.30 hr by first uploading my utility bill. And also as a last resort, I uploaded my credit card statement where the account details are clearly visible. All other financial regulatory companies accepted those details but Revolut verification team wanted me to upload my full credit card statement, really!? It came down to a point it appeared to me that their onboarding verification team was making fun out of my honest document uploads. Keep away! Please try Monzo/Metro/Lloyds etc.! Now they are also not co-operating with me to delete my PII data even though I was never onboarded. And they are keeping me as a data hostage. A total shamble tbh!”

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Posted 9 months ago

“Not secure at all. A friend and me both fell for the same scam. Barclays blocked her payment and she didn't lose the money. Me, with revolut, lost the money and revolut said they can't do anything. When I tried to write a complaint, suddenly and conveniently their complaint system was failing and I could not submit it.”

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Posted 9 months ago

“I had opened an account on a trial basis. After a few weeks I wanted to cancel. Tried everything, no response, costs continue as usual. Where do I cancel!!”

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Posted 9 months ago

“I tried using Revolut, but it is completely broken, I am sticking with Wise. I forgot my passcode for Revolut, and none of the reset options work. Selfies do not work. Email verification does not work. SMS text verification does not work. Their customer service is worthless. Their telephone number just connects to a bunch of recordings and there is no way to get through to a real person. I have been unable to verify my identify through their email service, they keep telling me that they did not receive the identifying information which I sent them. There is no way for me to cancel this card and there is no way for me to access this account. I regard it as a security risk to have an open Visa account with no way to access it online and no way to access their customer support.”

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Posted 9 months ago

“Their app is good, so please use them for very small amounts, i.e. if you have a trip abroad and need to pay something using the one-off card system for example, or maybe some currency transactions, they are good for that. However, NEVER deposit large amounts with these people, they will do ABSOLUTELY EVERYTHING THEY CAN to keep hold of your money for as long as possible when you want to withdraw. Things can go well but there will be moments when you will curse the day you have made a transfer or used Revolut. Their customer service is absolutely useless (I mean the chat system) as they will on most occasions not be able to help: they will be saying " computer says no!" and that will be it. If you find yourself in an urgent situation where you really need the funds and there is an issue with Revolut you can forget about it, they will not help, nor try to do anything about it. In conclusion, they are OK for small transactions, a few hundred here and there, BUT NEVER make them your main account, NOR use them to buy shares or cryptocurrencies. They do have a good app BUT that is it, nothing else behind to back it up with proper customer service. So, if you want to know how financial Wild West feels, go ahead and use them.”

Helpful Report

Posted 9 months ago

“Please do not use Revolut, they are very unprofessional. They ask not relevant question to the transfer and even if you want to transfer the money to your own current account they stop the transfer and do not want to help. IGNORE”

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Posted 9 months ago

“App is nice but company is meh, and customer support gave me incorrect info leading to loss of money. Don't recommend keeping a lot of money with them.”

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Posted 9 months ago

“Total scam lie about a welcome bonus. Saw a video about this card on You Tube, said there was a welcome bonus worldwide and when I asked why I had not received it they said it was only for Singapore, even though they have US listed on the site as a welcome bonus option. If they are lying about this, what else are they lying about? Total Scam of a card, don't get it!”

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Posted 9 months ago

“I signed up for Revolut to transfer money for a coach who is based in the UK. I uploaded my drivers license, input my SSN# and kept getting messages that they couldn't verify my SSN#. I tried multiple times. Not sure why this is so difficult through Revolut. Finally, I just transferred the money through WISE. I highly recommend WISE. The fees are low and you won't run into any problems. I deleted the app from my phone and am so much happier now.”

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Posted 9 months ago

“They have $25,000 of my money and are just holding it, they will not send it back and just make nonsense excuses They are a true scam They are fraud Keep your money away from them!!!! I will keep everyone posted.as to how corrupt they are!”

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Posted 9 months ago

Revolut is rated 1.3 based on 790 reviews