Revolut Reviews

Name: Revolut
Rating: 1.32

1.3 Rating 1,020 Reviews

7 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 1,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Revolut made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Revolut 1 star review on 24th April 2025

Supremeassetsrecovery.org

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had issues since I have opened this account with transfers from one account to another, customer services not answer and final straw was when they have taken £100 out of my HSBC account - after it said FAILED TRANSACTION!!!! GUESS WHAT the money is MISSING!!! I have contacted customer services a number of times and it's so frustrating because you cannot speak to anyone directly apart from an automated systems including automated email responses, who are not helpful at all, I strongly recommend you DO NOT use this company. When you EVETUALLY get through after sending proof of bank statements. By the way it's their fault. they say 'it takes 5 working days for the money to go back into your account'. GUEST WHAT?? 5 days have passed and there still isn't any money!!!!! I have also emailed their complaints team 3 days ago - no response!!! My money is still missing and you have done nothing and have been completely useless. Bunch of thiefs! 😡👎🤬 Cannot wait to cancel my account with you, absolute joke!”

Helpful Report

Posted 4 years ago

“From my perspective, they might be an Authority as they claim, but they are also a business selling a product to customers. And as a customer, I wonder if their request to obtain from me sensitive information about someone else is not just unreasonable, but also legit. Since I am not an expert, I would appreciate your opinion on this. Please find attached the chat.”

Helpful Report

Posted 4 years ago

“Account frozen for 11 days without notice. I have had no human contact with customer service. I am very stressed and scared that my money has been scammed.”

Helpful Report

Posted 4 years ago

“I can honestly say I have never had an issue with this card and recommend it to all carers we hire as an easy option to open up a bank account. BUUUTTTTTT......following some missing money and the fact you can't speak to anyone apart from automated systems including automated email responses, who are not helpful at all, I strongly recommend you DO NOT use this company. My money is still missing and you have done nothing and have been completely useless. Bunch of thiefs! 😡👎🤬 Cannot wait to cancel my account with you, absolute joke!”

Helpful Report

Posted 4 years ago

“Absolute fraudsters - if you are thinking of using these jokers, AVOID AT ALL COSTS!!!! They steal your money for what they deem as legitimate transactions when you know for a fact you didn't make the transactions. Their full fraud investigation takes fewer than 24 hours so you know its nonsense. Don't use these fraudsters. If you have money in an account with them, withdraw it and close you account before they steal it or freeze our account. I have reported them to cybercrimes in the UK for their fraudulent transactions on my account, but I doubt I'll see my money again.”

Helpful Report

Posted 4 years ago

“Avoid them if you can help it or you'll lose your money! Someone committed fraud on our account and when I raised a dispute they don't even bother investigating. Less than 24 hours later they said I was liable for the fraudulent amount. If you have money with them, withdraw it now before it goes missing. They are fuelling fraud by paying to fraudsters with your money. If you are considering using them, don't.”

Helpful Report

Posted 4 years ago

“THE WORST BANK EVER!!! I have been unable to access my money for two weeks at no fault of mine. I asked them to close it and “Miya Glover” has refused to do so. She is ruthless and insensitive and does not remotely deserve to have a job as such. My dad is terminally ill and it’s Father’s Day on Sunday. She has refused close my account and transfer me my funds. I REGRET trusting this bank with a penny.”

Helpful Report

Posted 4 years ago

“Disaster! In cases of fraud, they absolve themselves on any responsibility. Much more dodgy than a regular bank. Then, there is nobody to call, only an automated phone line. AVOID.”

Helpful Report

Posted 4 years ago

“Shocking customer service. A simple email issue means I have no access to my account or money and no one has the decency to respond to my requests. Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“Terrible service. Take your money out of there before it gets locked and you get ignored with no one to resolve the issue!”

Helpful Report

Posted 4 years ago

“I almost died in the hospital because of Revolut! They blocked my account for no reason, they stole my money, they have no means of communication, they have no phone, they don't have email only CHAT :-) (NOBODY ANSWERS) I've notified the police and the Prosecutor's Office to get my money back. This is a bank scam tolerated by the UK, shame on them....”

Helpful Report

Posted 4 years ago

“My account was compromised, whilst my phone was off and my feeder account topped my revolut card up by £1,000, then balance transferred to another account. The worst company to deal with getting your money back. Lots of internal fraud going on here. STAY WELL CLEAR”

Helpful Report

Posted 4 years ago

“I am a US citizen. On 5-11-20, I received a US Treasury Stimulus check for $1,200. On 5-13-20, Revolut made an unauthorized withdrawal from my bank account for $1,015.57. In other words, they attempted to steal all my money. I have reported this fraudulent act to my bank and cancelled my bank card. DON'T TRUST THESE PEOPLE!!!!!”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COST!!! The app itself is really well designed, the customer service on the other hand... is rubbish or non-existent.They froze my account and asked me for documents to prove that is my salary.I send them a payslip they reply they want the last 3 months payslips.I send them the payslips they reply they want my bank statements for the last 3 months.How stupid and incompetent you need to be to ask me to provide bank statements from the same bank you work for? Asked them if they have acces to my bank statements. They replied "yes, of course". Now they want my employment contract. And keep playing this stupid game. THEY STOLE £4268 FROM ME. They keep telling me to use the in-app "live" chat but is just one chat active with the same "live" agent replying after 2 days. You can't talk to someone else and you're stuck with the same incompetent named "Jordan". There are a lot of people in the same situation that have nobody to complain to other than the "live" incompetent in the chat. THERE IS NO PHONELINE. I guess the rubbish or non-existent customer service is the price you have to pay for not using a reputable bank. In my situation there are a lot of other people and this keeps repeating. They always have the same automated dumb message wich is an apology for being incompetent but they are not willing to solve the problem either. The dumb automated message I was talking about:”

Helpful Report

Posted 4 years ago

“Revolut is a scam. They lure people in with their low exchange rates. If you need it for small amount currency exchange or to withdraw in a foreign country, it will do the trick. To use it as a bank or to make international transactions would be a disaster. Among others they have a very bad customer service and management, which is unpleasant and discriminating. They requested lots of information for an international transaction. After it was provided they told they do not cooperate with the transferring bank. The reason is ridiculous. Especially because they knew the name of the bank from the beginning. Also I have advised them to my friends. Which I know regret of having done. As you have to ask them for that bonus hanging on the stupid chat for days and those friends come back complaining about Revolut. Therefore I decided to warn the rest. Do not use them for anything else than withdrawal or payment in foreign countries or avid altogether. There are better alternatives.”

Helpful Report

Posted 4 years ago

“Hi there The revolut blocked my accout despite I provided all documents what they asked and I can't trade with my investments and my money. Unfortunately the customer service ignore me.”

Helpful Report

Posted 4 years ago

“Absolute joke, their anti-fraud system is clearly not up to scratch. Account has been frozen for no reason - used the trading account to buy shares and now can’t get an answer on what happens with these shares. Customer service is almost non - existent and not very helpful. For a company that claims to radically change the banking industry, I’m afraid they have quite a lot of work to do yet!”

Helpful Report

Posted 4 years ago

“My money is trapped in Revolut!! My mobile app does not work and there is no way I can contact them to fix it, as the only contact method is in the app. They reply my reviews in other apps but their replies do not make any sense. Revolut team just does not realize what kind of responsibility they have when dealing with peoples money!! Not recommended at all as it seems like that this is not a technical issue but Revolut itself trapped my money.”

Helpful Report

Posted 4 years ago

“Avoid like a plague, everything is hunky dory but if things go wrong expect terrible service, I referred a friend to revolut to get £17 referral bonus, I was told that I had the refer the friend by the 2nd of March, I sent the link and 1 friend decided to do it, they met all the criteria, waited for the card and used it which was the last criteria to be met, after a couple of days, neither of us had the bonus, I chatted to Revolut, they told me I missed the deadline, I was like no, my friend opened the account within the March 2nd deadline, no say revolut, they had to use the card as well as everything else before the 2nd March, my friend didn't receive the card until the 7th march, so the offer was basically impossible to achieve! Revolut did not seem to understand this fact and the guy I spoke to on the chat kept blaming it on me! Eventually after escalating they paid me the £17 as a Gesture of goodwill, I paid £12.99/month for the metal which apparently gives you priority support as well as other things, I dread to think how they treat free customers, but after paying this amount for well over a year to be treated so poorly is worse than experience I've had from what these NU Banks call the 'dinosaur' banks! I've now closed the account and you should be careful before opting for these charlatans as your digital bank of choice, I've just moved to Curve, so far much better!”

Helpful Report

Posted 5 years ago

“WARNING. This app appear to be a scam. I have deposited above 10k on my Revolut account, but I'm no longer able to access the app. It appears Revolut has blocked the account and when I try to get in contact with the company they're not replying. DO NOT USE THIS APPLICATION”

Helpful Report

Posted 5 years ago

Revolut is rated 1.3 based on 1,020 reviews