Revolut Reviews

Name: Revolut
Rating: 1.27

1.3 Rating 861 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

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Metrics

1.3

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 2 star review on 7th January 2025

Marvis

Revolut 1 star review on 2nd January 2025

Samson Wilton

Revolut 1 star review on 17th December 2024

Anonymous

Revolut 5 star review on 29th October 2024

Mike Heiter

101

Anonymous

Anonymous // 01/01/2019

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“Locked Account, Missed Payments, Credit Defaults, Can't Pay my Rent, Thursday 19th November, Revolut Locked my account without warning placing me in a review. They asked me for documents, statements, pay slips which I have provided. I'm still waiting for them to review the account. I use the account as my main bank account and due to this matter. I can't pay my rent, my bills, as my money is locked away. I also have a stock and shares portfolio, using their stocks platform. I can't buy or sell or even see my portfolio. Which is worrying as the market could crash. Very stressful, I messaged Revolut on the app, no reply as I'm in review. So I turned to twitter, and messaged them on this platform. The social networking team informed me they can't provide any help. As a Revolut business customer, I messaged the business team who handed me over to the personal team. Who have been saying I'm being prioritised. However its been 4 days and no one has even looked at my case. I would say too people think twice about Revolut as a platform. It does offer good features, but these can be found elsewhere. It isn't worth the risk when they can lock your account without notice.”

Helpful Report

Posted 4 years ago

“I had received my cousins tax returns in to my account as at the time he done his tax dint have an account, Revolut froze my account requested so many documents which i did provide to them now they deleted my account and holding £1650 . What a joke”

Helpful Report

Posted 4 years ago

“I was buying a new car and Natwest for some reason said i had exceeded my daily one off transfer amount. So i transferred to my existing Revolut account on file £10k and Revolut froze my account. They would only unfreeze via messenger chat once i upload proof the money had come from my own account. They finally unfrozen my account later that evening after the garage closed. Then last week someone sent me £30 as a thank you for helping them out. So Revolut froze it, to unfreeze they asked me to prove the senders legal residential status and their middle names!!!!!!! So i told them to close my account instead and send the money back. That was a week ago, money not sent back (still pending) and my account is still not closed. The worse bank you could use / join Awful chat-only support + tons of never corrected bugs and reckless changes all the time. More importantly their Know-Your-Customer service is semi-automated and dangerously paranoid. They first lock you out of your account and your funds, and you start a difficult procedure, just to be able to chat with them, and only then can you start trying to prove you're legit and in good faith. You think it only happens to others because they did something wrong ? Well, I thought so too, then it hits you too !”

Helpful Report

Posted 4 years ago

“You CANNOT CLOSE YOUR ACCOUNT, mine is £0 and I don’t want to pay another subscription. At the end of the account closing process it says “SORRY, SOMETHING WENT WRONG””

Helpful Report

Posted 4 years ago

“Danger Awful chat-only support + tons of never corrected bugs and reckless changes all the time. More importantly their Know-Your-Customer service is semi-automated and dangerously paranoid. They first lock you out of your account and your funds, and you start a difficult procedure, just to be able to chat with them, and only then can you start trying to prove you're legit and in good faith. You think it only happens to others because they did something wrong ? Well, I thought so too, then it hits you too ! Having a business account is too much of a risk, don't do it !”

Helpful Report

Posted 4 years ago

“customer service - zero! why? because now apparently they have some checks for every amount which comes in to your account which takes so long, and all they can say is sorry sorry. How people supposed to live if this is their only account??? For what they should buy food? You're messing with people lifes with your promises! Normal person can't receive bigger salary cause it's a red flag??? And all good for you.... going home, buy dinner...... while someone has no even money for it - cause u do your job too slow. I will be complaining until this is resolved.”

Helpful Report

Posted 4 years ago

“Still no any reply from Revolut after 1 month waiting. When i will get my money? Just return my money and let me close my account. Never again would not want to hear anything about Revolut. The worst company in the world. Looks like revolut got only 1 person who works with customers from all world. So i believe that i would get my money only after 5-6 months.”

Helpful Report

Posted 4 years ago

“Absolutely atrocious customer service. Actually I am not even sure we can even say that there is an customer service. Accounts get locked for no reason. Nobody answers for days and I am a premium customer! There is no number to call, all you can do is chat in the app with absurdly incompetent individuals (are they even human?). I have absolutely never been treated so poorly by any other company in my life and that means a lot given that I have flown on the likes of Ryanair... I cannot wait to delete my account but I can’t for now since I am unable to withdraw my funds for a locked account!”

Helpful Report

Posted 4 years ago

“**Do not use this app** because of low security it is a favourite of scammers. If someone has told you to download this to transfer them money it is likely they are scamming you. Have you met them in person? Do they tell you not to hang up or not to tell others what is happening? Do they always contact you but say not to call them? Revolut is not directly covered by Financial Services Compensation, have minimal security checks and take no responsibility for scammers exploiting this.”

Helpful Report

Posted 4 years ago

“I cannot relate the harrowing experience of Business banking with Revolut and sadly I cannot give a score of "nul point" However, it will always be one of life's great mysteries how Revolut was ever accorded the status of a BANK !!!”

Helpful Report

Posted 4 years ago

“I opened a Revolut account in 2019,may I think, and I closed it after one and half year, on september 16-th.It was helpful once, when I used it abroad.So I closed the account with no money left on it and I verified the card in an ATM, and the result was "there is no information to be shown".Great.But some days after Revolut started to harass me with their emails requesting the monthly payment/charge for their service and, although I answered the account had been closed they were still sending this type of emails.After a while they stopped but I noticed there was money missing from the card I used to feed the revolut card; And the bank confirmed revolut tppk money for 2 months of charge.Conclusion:Although the revolut account had been closed , they took money from the other personal card with no authorization, that means it's about a banking theft and abuse of trust. Now I have to cancel my card and request a new one in order to have my money safe and out of reach of revolut .”

Helpful Report

Posted 4 years ago

“6.400 euros transfer still disappeared after two months it was ¨sent¨. (Whole documentation available). AT A GLANCE: For two months, a transfer of 6.400 euros I made has ¨disappeared¨ and never reached the beneficiary, whose bank has issued a certificate stating this. Revolut and/or its ¨bank associate¨ are using my money since 2 months ago, and me? I already got a lawsuit from the company which didn´t get its money. NOW, IN DETAIL. I am Premium Revolut customer since one year ago. I used Revolut services for not such big amounts. But on last August 14th, I ordered an inside-Europe transfer for the aproximative amount of 6.400 euros. After 2 months, it didn´t reach the beneficiary nor Revolut has gave me back my money. And the transfer´s beneficiary, a company, has put me a lawsuit on last week. Revolut? I spent dozens of hours with their very kind, extremely slow, customer service. Their written ¨explanations¨? AUGUST 14TH: ¨Transfer sent¨. SEPT 3RD (after 20 days): Renato: ¨From the last team update, this transfer was completed today at 5 am London time¨. SEPTEMBER 26TH (after 42 days): Nikola: ¨Our banking partner has confirmed that they trace the payment and it seems that it is in proccess of returning to your account. It might take a few days still to reach your account¨. OCT 9TH: (after 55 days): Nikola: ¨Your case in ongoing and I am still waiting for news regarding refund¨. After 2 months STILL WAITING.... Somebody is using my 6.400 euros, and I got a lawsuit from that company, and I have to start paying my lawyer. AVOID REVOLUT!!!”

Helpful Report

Posted 4 years ago

“Absolut worst costumer service...my daughter needed some emergency spending money oversees... through hoops to set it up, I did a test run for 200 it went through they kept 20... tried to send more kept running into issues... after 2 days of doing everything the non existent costumer service instructed me to do...still blocked and need to verify identity...bad customer service!”

Helpful Report

Posted 4 years ago

“A Dangerous company. I've been using them for 3 years and recently added company accounts. What a mistake this has been. Will be terminating all accounts with them as soon as possible.”

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Posted 4 years ago

“Account locked since July. Impossible to contact them if you can't access the app. Hours upon hours wasted trying to get this resolved. A great service WHEN IT WORKS. If you have issues - forget it.”

Helpful Report

Posted 4 years ago

“Fraud they blocked my account without reason and they dont give you a frame date to reopen your account! please check on internet how many accounts they ve locked without answer!! stay away! if you want to reach them on their comunity you write your problem but they have to review it first and after that thy put your account on hold! phone number is fake also!”

Revolut 1 star review on 22nd September 2020

Helpful Report

Posted 4 years ago

“My account has been blocked with no explanation nor a clear answer for how long it will take to unblock. Be careful expats.”

Helpful Report

Posted 4 years ago

“The worse customer service in the history of customer service. I wouldn’t be surprised that this is some sort of fin tech version of Theranos where they promise more than they can deliver with the only aim of “pulling it off one day”. I truly hope they fail, as they abuse people, with-hold their money and have no intention of replying to them on the chat. The absolute worse”

Helpful Report

Posted 4 years ago

“Revolut has a great concept and it works well with some minor drawbacks like sometimes lenghty tansactions but so far so good. The troubles start when you need to engage with their customer sevice. I mistakenly transferred money to an old account of my daughter instead of her youth savings account. I am not sure how this was possible as the old account was never acivated because of the minor age block. This was when I had to enter the customer service hell. No matter that the wrong account was tied to my daughters phone number and no matter that we provided passport copies and no matter that we just asked for reversing the transaction nothing helped to overcome the issue. The money remained in limbo a bit similar to the WW2 Jewish money on Swiss bank accounts and just like a copy / paste business model. I decided to give in, cut our cards and terminate the accounts. My daughter was full of joy when she got her card only to see how her money disappeared in Revolut's process hohles. Now she hates them as much as I do.”

Revolut 1 star review on 8th September 2020

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Posted 4 years ago

“Customer service terrible after more than 4 hours on life chat problems not sorted”

Helpful Report

Posted 4 years ago

Revolut is rated 1.3 based on 861 reviews