Name: Revolut
Rating: 1.32

“Fraud they blocked my account without reason and they dont give you a frame date to reopen your account! please check on internet how many accounts they ve locked without answer!! stay away! if you want to reach them on their comunity you write your problem but they have to review it first and after that thy put your account on hold! phone number is fake also!”

Revolut 1 star review on 22nd September 2020

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Posted 4 years ago

“My account has been blocked with no explanation nor a clear answer for how long it will take to unblock. Be careful expats.”

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Posted 4 years ago

“The worse customer service in the history of customer service. I wouldn’t be surprised that this is some sort of fin tech version of Theranos where they promise more than they can deliver with the only aim of “pulling it off one day”. I truly hope they fail, as they abuse people, with-hold their money and have no intention of replying to them on the chat. The absolute worse”

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Posted 4 years ago

“Revolut has a great concept and it works well with some minor drawbacks like sometimes lenghty tansactions but so far so good. The troubles start when you need to engage with their customer sevice. I mistakenly transferred money to an old account of my daughter instead of her youth savings account. I am not sure how this was possible as the old account was never acivated because of the minor age block. This was when I had to enter the customer service hell. No matter that the wrong account was tied to my daughters phone number and no matter that we provided passport copies and no matter that we just asked for reversing the transaction nothing helped to overcome the issue. The money remained in limbo a bit similar to the WW2 Jewish money on Swiss bank accounts and just like a copy / paste business model. I decided to give in, cut our cards and terminate the accounts. My daughter was full of joy when she got her card only to see how her money disappeared in Revolut's process hohles. Now she hates them as much as I do.”

Revolut 1 star review on 8th September 2020

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Posted 4 years ago

“Customer service terrible after more than 4 hours on life chat problems not sorted”

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Posted 4 years ago

“No customer service at all, I've been almost a month without my funds and trying to reach an agent that replies to my chat. There is no means to call, only robots... Complete scam !!!!!”

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Posted 4 years ago

“Revolut has a good app, but they have a disgusting/non existant customer service currently unable to access my own money.I have made formal complaints just being ignored have already reported them to the ombudsman.They are untrustworthy no way should anyone use this as their only bank a/c and heaven forbid their business account.”

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Posted 4 years ago

“AVOID AVOID AVOID READ THIS AVOID AVOID AVOID. Your money is not safe.Service will work fine, until sudden lock on account. I wait over 2 months, every week contact customer service available ONLY on the chat to hear the same push off. "right department is reviewing your account and will contact you, please close the chat". They want to be a bank, but they act like a SCAMM. I'm not only disappointed, I'm in the trouble as I need the funds which are locked there approx £6500. Be aware, they are not professionals, not save as our money is not protected with them at all. Worst is that they do whatever they like. I raised complain.. was ignored. I'm reporting Revolut to Financial Ombudsman.”

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Posted 4 years ago

“Opened a premium account with Revolut, mainly for easy trading and because of vault interests rates. Interest dropped from 1.35 to 0.80% within 2 months. Trading is buggy (graphs not up to date or showing false information), with huger delays, and is only good for playing, not for proper trading. Then I was asked for evidence of revenue sources, which I provided immediately. 3 weeks later, account was blocked, the reason being "pending review of evidence provided". That was 2 days ago, I have been trying to get support from revolut since. I am not sure how to put it, but my feeling is that I trusted an amateurish, careless business with quite a lot of money, which I cannot access (i.e. use or transfer) anymore. I would not want to be in an emergency situation and have to rely on revolute. My trust in this business is below zero. I would advise everyone to only use revolut with money that is not going to be needed. Revolu give online banking a very bad name. If in any doubt, avoid.”

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Posted 4 years ago

“My account was blocked more than 2 months ago and i have been trying to get an answer But do far nothing. I wouldn’t recommend Revolut bank, never”

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Posted 4 years ago

“My account was blocked over 4 months ago. No one has got in contact .... what they do is so wrong. I get more conversation out of rita the robot. They need to be Investigated and closed down. It couldmt have happened at a worse time ..... revolut r stealing your money”

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Posted 4 years ago

“Revolut chat is the worst I have ever experienced. If you ever need support, which you will (alot) then you can expect almost zero customer service. While being some of the slowest to respond to situations that involve everyday banking i find this service useless. My account has been wrongfully frozen and desipe a chat that has lasted over 1 year and a transfer of almost every document I own i am just left waiting. Meanwhile my funds are inaccessible, accruing interest for revolut.”

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Posted 4 years ago

“Revolut chat is the worst I have ever experienced. If you ever need support, which you will (alot) then you can expect almost zero customer service. While being some of the slowest to respond to situations that involve everyday banking i find this service useless. My account has been wrongfully frozen and desipe a chat that has lasted over 1 year and a transfer of almost every document I own i am just left waiting. Meanwhile my funds are inaccessible, accruing interest for revolut.”

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Posted 4 years ago

“I lose so much money with blocked account...”

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Posted 4 years ago

“It is a scam!!! After 3 days using Revolut, they stole 1035 GBP!!! I wrote a complain to authorities, I hope, they will solve the issue.”

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Posted 4 years ago

“Avoid They are stolen my money from my account and say they have been hacked and didn't give my money back yet”

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Posted 4 years ago

“Stay away, they are a fraud! Took £500 from my bank account and has vanished. They are not answering my calls and blocked my number.”

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Posted 4 years ago

“Expensive pricing expecting some good service. However, this is not the case with Revolut. Service is the worst ever, it may need you a full month of writing them, maybe some body would revert, however not sure solve the problem. you'll mainly be blocked without even they request you to submit one single document taking your money their hostage. It could be their policy to finance their operations. Better keep away, they might turn the next wirecard anytime. Be sure your high street bank is way better than those people, I've been fooled, thousands been fooled till now, You try to avoid. don't be be impressed by good reviews especially those on Trust Pilot. Revolut are paying even for fake good reviews.”

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Posted 4 years ago

“Expensive pricing expecting some good service. However, this is not the case with Revolut. Service is the worst ever, it may need you a full month of writing them, maybe some body would revert, however not sure solve the problem. you'll mainly be blocked without even they request you to submit one single document taking your money their hostage. It could be their policy to finance their operations. Better keep away, they might turn the next wirecard anytime. Be sure your high street bank is way better than those people, I've been fooled, thousands been fooled till now, You try to avoid. don't be be impressed by good reviews especially those on Trust Pilot. Revolut are paying even for fake good reviews.”

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Posted 4 years ago

“This is a good service when everything works the way it should. However, there is a glitch on my wifes app which displays an error message when she tries to add money. A bigger concern is that it is impossible to contact a person at Revolut to get help on this or any issue (unless perhaps you have a Premium account which would not be worth it for us). The Revolut Community page is of little or no use. People out there should be seriously cautious of this Revolut service/app because when things go wrong you are on your own, and this could be a mega issue if your stuck abroad. We'll stick with Mastercard, at least I can ring up a person if I have any problems. UPDATE 1 - Revolut have requested information from me so hopefully we might get the issue resolved. I have given an extra star since they have at least contacted me. Will update again as issue develops. UPDATE 2 - After Revolut requested my contact details via Revolut they have still not bothered to contact me two weeks later. Therefore, I've put them back to 1 star. These guys are UNRELIABLE. Common sense tells me that any financial service that is so unconcerned about your money MUST BE AVOIDED.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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