Revolut Reviews

Name: Revolut
Rating: 1.28

1.3 Rating 790 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“They blocked 4,000 euros on the account for no reason and do not respond to complaints. There is no customer support at all.”

Helpful Report

Posted 6 months ago

“I was scammed out of money by another customer if theirs. I supplied them with proof of transfers and backup documentation and they did not to get my money back even though they could track this persons accounts.”

Helpful Report

Posted 6 months ago

“Don't use revolut, they are sending incorrect income info to tax authorities.. I have opened a savings account added money to it and in the following year have withdrawn the money that I added and they reported it as income, so now i have to pay income tax on my own money that i save... And when I contacted Revolut thay said that they will not do anything about it because that is not their responsibility... All in a all I lost monkey by using revolu....”

Helpful Report

Posted 6 months ago

“fraud alert bait and switch technique they don't actually host multinational accounts everything is U.S. Bank so you get charged hidden fees like crazy”

Helpful Report

Posted 7 months ago

“This bank is costing me a fortune the reason I joined it is it was cheap to use the card abroad but using it in my own country. I am getting non-styling charges from my bank account even though I’m in England from an English account to an English account and now they’re trying to blame me or my bank, I don’t believe this is acceptable. The app does not work properly. You will be topping your account up from your main bank account and all suddenly you’ll get a pop-up saying would you like to continue in local currency? Of course? You select local currency because presumably that’s the one that’s cheapest and your local and somehow you get charged. This joke of a so-called bank has cost me £75 in four months in non-sterling charges. I will not be banking with them anymore and if they are part of the banking ombudsman, which I doubt they are because they’re lots of bank I am making a complaint.”

Helpful Report

Posted 7 months ago

“Terrible customer service Terrible customer service, I just transferred my money to Wise. I will not advise anyone to Bank with these guys”

Helpful Report

Posted 7 months ago

“Revolut Business - Beware - no customer service except a useless online chat. Revolut Business - Truly awful and must be illegal. Staff are all over you to open the account and are super helpful, with google meets and calls to assist. Then they start to try to upsell all the account upgrades. I did not require any of these extras but did have a lot of large European transfers to do in one month. I made it clear that all our FX requirements are in November and the other 11 months we don't need this. I was sold a temporary account upgrade at £529/month. However, the amount debited was £750. It was also a permanent upgrade, so we have been charged this for months and months now. I have been contacting Revolut since December about the downgrade that was agreed by the account manager (although I now think he was an unscrupulous salesperson, working on commission!). This person ignores emails. After 4 months, I eventually got another person to do a google meet to assist with the downgrade - on a screen sharing session I proved that its not possible for me tp do the downgrade myself and Revolut needs to do it. He was unable to help and advised me that the only staff that can help are the online chat staff. Well, this has been a nightmare. My chat session has lasted 3.5 days now, with 7 staff just giving me the same Robotic responses and thanking me for my patience. As there are no staff that will help by email or phone, it transpires that the only way to get assistance is by this truly awful online chat. The staff on that keep changing and then you have to start from scratch all over again and answer the same questions over and over. Then get the same copied and pasted glib non response. If Revolut want to compete with business bank accounts they need to actually assist customers and not avoid them in this truly awful Chat experience. They are super helpful at the start when on boarding and upselling features and then vanish and ignore emails once they have reached their sales target regarding your account upgrade. They are readily available to assist with account upgrades but completely ghost you when you ask for assistance to downgrade. Then keep taking exorbitant monthly fees that were not agreed to. Scammers.”

Helpful Report

Posted 7 months ago

“Scammed during the card verification process and the revolut team basically told me it was my fault and I had approved the purchase. Coincidently the amount scammed was exactly the same amount as was needed to verify my account £199.00. Do not fall for this scam .Avoid revolut at all costs”

Helpful Report

Posted 7 months ago

“Opeens me rekening beperkt en wat de reden is kunnen ze niet zeggen wel zeggen ze dat het 1 tot 14 dagen kan duren en hoe het zit met huur betalen en alles boeit hun niks”

Helpful Report

Posted 7 months ago

“horrific, data miners, your money is not safe, bunch of crooks, STAY AWAY”

Helpful Report

Posted 7 months ago

“Not that I believe everything on TV but it's very clear this Russian-owned company has serious problems in communication and relies on A robts to slve your problem. AVOID at all cost.”

Helpful Report

Posted 7 months ago

“Not worthy never trust on these cards”

Helpful Report

Posted 7 months ago

“Just seen your appalling record via BBC Watchdog, on allowing customers to be scammed out of thousands of pounds, and your total indifference to help and apparent inability to recover funds by affected customer. Obviously I won't be investing with you ad previously intended, and I seriously suggest others stay well clear of your financial service .”

Helpful Report

Posted 7 months ago

“Just watched this company on bbc if your with them close your account and move to a reputable bank so many people have been scammed and lost their life saving and Revolut won’t compensated them”

Helpful Report

Posted 7 months ago

“Worthless Customer 'support'. Using AI bots pretending to be human, pathetic boilerplate responses with zero ability to investigate anything. Go elsewhere , this is not banking in any way shape or form.”

Helpful Report

Posted 7 months ago

“I want to put a bad review on social media for no warning about weekend surcharge for cash withdrawals Do not use Revolut - it is a con”

Helpful Report

Posted 7 months ago

“I send funds to another persons account and Revolut reverted and still waiting for my fun’s to be returned”

Helpful Report

Posted 7 months ago

“Only really used for the trading app. Maybe suitable for beginners with small amounts, as only 22k is protected if anything happens to the company!! Also, they don’t give very up to date PnL or Unrealised Return figures for your shares and the latest news is virtually non existent, so latest information must be sought on other sites. They do not use an average for your share prices, but operate a FIFO system. So the profit you think that you might have if you have averaged you share price will actually be lower. Initially the help chat seems ok, but in the end it is all chat and no action. So if you have serious problems it is no good. I’ve had issues with the app where certain shares did not display the PnL that have been ongoing for 1 year, when I ask for an update the answer is always the same!! In conclusion, for regular traders there are better options to use.”

Helpful Report

Posted 7 months ago

“Time wasting customer service and now they informed me 2 days before that my IBAN will be closed. Really 2 days before. I will close it all toghether what a waste of time.”

Helpful Report

Posted 7 months ago

“I have fallen victim to fraud from Discovercars.com. There is no way to call Revolut and so I had to email them and explain the fraudulent activity through the app. I emailed support at Revolut a detailed explanation of how I had been a victim of fraud and attached over 20 pictures. They completely ignored my email and emailed several days later to say the transaction looked genuine and they closed the case. I am now in the process of writing to their complaints team. For example Discovercars.com said that I had caused scratches on the front lights of the rental car yet sent me pictures and details of me damaging the front and back bumper. Discovercars.com charged me 50 euros for driving from Spain into Portugal when I had already paid 25 euros for the crossing yet Revolut ignored this. I think you will get the point. Absolutely poor customer service, this need sorting ASAP and reviewing my fraudulent case properly and getting my money back.”

Helpful Report

Posted 7 months ago

Revolut is rated 1.3 based on 790 reviews