Revolut Reviews

Name: Revolut
Rating: 1.27

1.3 Rating 858 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

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Metrics

1.3

Based on 858 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 2nd January 2025

Samson Wilton

Revolut 1 star review on 17th December 2024

Anonymous

Revolut 5 star review on 29th October 2024

Mike Heiter

Revolut 1 star review on 11th October 2024

Casey Tony

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Revolute closed my account with no information provided. Someone paid me via apple pay top up then charged back which I didn't kmow was a form of scum. I don't think Revolute closed their acc but mine. They gave my money away with out my permission. So its not safe to leave your money in your acc.”

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Posted 1 year ago

“I have had couse to complain on two occasion all a waist of time when you bye something on the net and use their card if anthing goes wrong they do even cotact them and when you complain they ask for copys of invoices that didnot come with the iteam and as for their customer service not much I can say ok if you get some one at the time you are useing the app if not forget it”

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Posted 1 year ago

“Worst bank I’ve dealt with the live agents are completely useless and constantly repeating scripted lines it’s been over 4 months I’ve had a disputed payment my other bank got my money back a month ago but revoult is now claiming my dispute is invalid after 4months of it being vaild and their refusing to send me the documentation of the dispute, this is the same dispute I’ve already had money returned by my other bank for one payment.”

Revolut 1 star review on 11th September 2023

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Posted 1 year ago

“Be very careful using Revolut their cards are open to fraud and when your funds are stolen they are appalling to deal with be very careful of these, for all the benefits having an insecure card and a company that treats you extremely badly isn’t worth the risk - don’t wait for it to happen to you”

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Posted 1 year ago

“SINCERE WARNING: Do not use Revolut Business Bank. They treat their business customers terribly and only care for their own affairs. They will be refused a UK & US banking licence soon, and can't even keep their customers money safe as you may have experienced with their latest 20 million hack. Not only are they a terrible organisation, they have no concern for you as a business or how their actions effect you. Atrocious communication and customer care is what they do best. I wish I had more time to warn potential customers thinking about using their services. Please do not, there are great alternatives. I hope all readers of this, take my brief words seriously. You like every other Revolut customer will regret engaging with them.”

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Posted 1 year ago

“Absolutely disgusted with this co. customer service 0. Applied for a card mainly for travel purposes, filled in application and paid the required £10. Account declined. Trying to get my money back is so stressful, no help at all I keep getting the same response (go to account 🙄). I have now lodged a formal complaint. It's not really about the money anymore, it's the attitude that's got me angry. Keep away and use a reputable company.”

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Posted 1 year ago

“Dreadful service. Fine for small personal purchases abroad but don’t open a corporate/business account with them. They will block your account and withhold your money. You then won’t know definitively when you’ll get it back and indeed despite spending the past 2 hours trying to find out where our money is . I’ve now been told by the online rep that he can’t get hold of anyone and that it could take more than 24 hours just to hear where my money is …deep breath …”

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Posted 1 year ago

“It's impossible to talk to anyone. No one will tell me how to close my account! Awful!!”

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Posted 1 year ago

“My account has been locked since 13 July 2023 (six weeks ago) and I have a considerable amount of funds in the account. I immediately opened a chat regarding this and have spent hours liaising with the staff who change on a regular basis and continuously tell me that I am being scammed. I have provided all the supportive documentation they have requested, on numerous occasions and have responded to all their questions but still they tell me I am being scammed. Frustratingly, they do not elaborate and support me to understand how I am being scammed. I have explained that I am not being scammed and have, in my desperation, asked on several occasions for my account to be closed. They continuously ask me if I would like my account closed, I respond asking them to close my account and the cycle continues… I have formally complained through their own channels and whilst that has been 'auto responded to' I have no further response. Although their staff keep pasting their complaints link in the chat! Despite my promise to take to social media and complain to the FCA, their inaction and ability to move my case forwards continues. I strongly advise everyone not to get involved with Revolut. They cause stress and in my opinion are a deeply dubious financial service. I have never had an experience like this. Stay away.”

Helpful Report

Posted 1 year ago

“No emergency phone number. Can only be contacted via the app or email. No use if your phone is lost and worse if overseas! Took 4 days to respond and couldn’t care less about me. Immediately closed my account on return home. Would give a negative rating if possible.”

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Posted 1 year ago

“They are absolutely despicable people, and everything is alright until you need help, at which point you're met with the pneumatic vacuum that is the inside of their useless heads. These people are the bottom feeders of the financial industry and slightly worse than the actual scammers themselves.”

Helpful Report

Posted 1 year ago

“I have dealt with the in app customer service but I am getting absolutely nowhere. My account was labled as restricted and I was given a time frame of 6-21 days as to when I would be able to receive an update and get it fixed. ALL ,not just some, but ALL of my money is in that account. I have waited the 21 days and have been getting the same response of “we will update you when we have an update”. No one should be using revolut if they can hold funds for no good reason for such a prolonged period of time with absolutely no warning. I am thoroughly disappointed and upset.”

Helpful Report

Posted 1 year ago

“Requested a Revolut card when travelling to Brazil. Hoped to be able to withdraw money from atm machines. Ended moneyless because the atm respinse was " invalid card". I do not recommend it.”

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Posted 1 year ago

“I seldom leave reviews, much less negative ones but I would encourage everyone to stay away unless you’re looking for the worst customer experience ever. I was told that I can’t create an account because I have an existing account but when I tried to resolve this with a live agent (called Millicent), they simply kept asking me the same question (with 15-20mins gaps), resulting in 2 hours lost and 0 progress in the case. It was so frustrating that I simply gave up and downloaded other apps instead. What an absolutely horrible experience.”

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Posted 1 year ago

“I decided to try this account but decided after a couple of weeks that it wasn’t for me. When I try to close it and take my money out they come up with the ridiculous idea that it is a scam despite the fact that the account I want them to return it to is the same one that they received the money from and is the one linked to my account. They won’t return my money to my resolut account either so I can use it up. The customer service is terrible and as far as I can see they have stolen my money.”

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Posted 1 year ago

“Revolut CustO'mer Service +1 8O5.420 '3O7O Revolut pH.one NumBer'' +1 8O5.420 ,.3O7O We had different key contacts through the process which made continuity and detail retention trickier than it could have been. Overall though the work ethic and personable nature of the seed legals team was strong throughout. The platform is providing great value and the SeedLegals team is always really helpful and fast in their responses! Advanced Assurance Support - Alix Clément-Cottuz and the Seedlegals team were incredibly helpful! They reviewed my Advanced Assurance application in days and it was accepted with a couple of weeks. The team made the process quick and easy!”

Helpful Report

Posted 1 year ago

“I am a refugee and I reside in Ireland. My national passport was seized by the international protection office in Dublin. Revolut asked me to verify my ID. I uploaded my Irish travel document which was issued in lieu of a passport. They failed my verification and told me I needed a national passport. I repeatedly told them that I didn't have one because refugees don't have national passports. But it was to no avail. I have to close my bank account now. What a shame that refugees get horrendous treatment by Revolut.”

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Posted 1 year ago

“Extremely poor and inept customer service”

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Posted 1 year ago

“I use revolut for 6 years and today my account got restricted without any reason.. I would like get official statement from Revolut Ltd... My account is limited in this time, my funds are frozen and account under review, while waiting i review your services as well how they works and found that they don't follow EU regulations how you always say, that you strictly follow EU regulations. All my funds are frozen, can't transfer them, can't withdraw, let's say i can't do anything, except one thing, i can still buy cryptocurrencies, shares and fees for transactions are subtracted from my FROZEN BALANCE. If my account is limited based on money laundering (for example) and etc then you still getting profit from this frozen dirty money over your services (shares & cryptocurrency trades), it's the problem.. while i have a lot of time while review take long time, i try every day contact some experts for EU laws like YEA and etc, what is yours statement for that? I think service like Revolut should be without Bank licence, coz they behave like amaters.. I'm in contact with experts on EU laws and preparing materials, coz i noticed here is a lot of users what are limited and this problem is enormous, maybe we can connect all together. I'm still collecting some data, but soon going make some posts on Reddit, to find me there.. UPDATE: my Revolut account can't contact support coz they block me in chat, senior agent just told me that 'we are ending further Support assistance', i'm disconnected from chat..”

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Posted 1 year ago

“I was scammed with euro 1850.00 and Revolut said that they cannot refund me, it is my own fault the way I was scammed. Now u encourage people to put the salaries in Revolut, what If they get scam ? They will loose everything. So people if u want to use Revolut, use small amounts, do not use Revolut for your salary. Rather paid the bank fees at your local bank before u loose everything, keep your money safe.”

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Posted 1 year ago

Revolut is rated 1.3 based on 858 reviews