RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,466 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,466 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customerservice@rias.co.uk

Write Your review

Tell us how RIAS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt so guilty when I scraped another car in a carpark on the VERY FIRST DAY of my new policy, but I was put at ease when I reported the incident.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I brought car insurance following a quote via compare the market. Paid in full for the year and then 2 days later received several emails asking for proof of no claims which I'd already sent. I called them to query it and they said they needed another £252.00 to insure me for an accident two years earlier.... that I had declared within my quote! So I then consequently cancelled my insurance as it was ridiculous and had to pay a cancellation fee. I hadn't lied to them I'd declared an accident where I was at fault and the moment I paid and took out the insurance they increased the premium and said my insurance was invalid until I paid. I'd rather walk to walk than give these sharks any money. Now insured with another company and no problems at all AVOID!!!! Only got one star for the helpful customer service man who waived my admin fee”

Helpful Report

Posted 7 years ago

“Each time I have been in contact, the Representative has been very courteous and helpful. I have had all the information needed.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Good service and helpful when I had a query”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Tried to change over from my old car to new car, as my car was a new Toyota they wouldnt even contemplate insuring it! This was after trying online to change and told if I did over the phone they would charge, even though their systems could not pick up the new car, then after 30 minutes sorting out was told they couldnt insure me. Not very helpful company at all would never use this company.”

Helpful Report

Posted 7 years ago

“I am happy with the cost and services provided by RIAS”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I contacted R.I.A.S with regard to a 20% discount I was offered,but they told me I was unable to receive it as the discount is not on internet prices.It's a shame as I would have bought a policy if they did.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very difficult to talk to anyone on the phone. Left in a queue for ages. After 5 or 8 mins get fed up of waiting and put the phone down.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Have not made a claim, but all dealings with rias have been fine.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Ok so far.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“They are Gouging Pensioners by charging over 3 times the average - AVOID!! -- I just found out my 88 year old mother is paying £459.93 per year for home insurance. I only pay Admiral £135.64 for a holiday home of very similar value and property type which is unoccupied for 3 weeks of the month. I called Rias and spoke to a guy called George in Customer Service who offered no explanations or anything as to why they are taking advantage of a lady who is nearly 90. A quick look on the web reveals that RIAS is bad news I recommend anyone using them and especially if there are elderly family members check the price VERY, VERY, CAREFULLY!!”

Helpful Report

Posted 7 years ago

“This firm is carrying out serious illegal practices. I bought 1 year's insurance in 2016 and paid a one off fee as I don't want to pay in installments. When it got to May 2017 I went on line to Compare the Market and found a much cheaper policy with another company with exactly the same cover as RIAS provided. It is obvious that anyone would go for the cheaper option so I bought a year's cover with the new company. On 8 August 2017 I came home from work to find a threatening letter in my letter box demanding also £50. If I didn't pay the demand within 7 days RIAS would send a debt collector to my property. I am a pensioner but I also work for Citizens Advice full time at present. I phoned RIAS this morning on 0800 068 1641 (a free number). I spoke to a team manager there and told her that I thought the whole thing was a scam and as I worked for Cit.A. would raise this matter with higher authorities including the Ombudsman. I told the young lady that in all the time I have been buying home insurance and car insurance I have never ever come across a company who charges them a fee for cancelling their insurance with them. RIAS Insurance needs to be very very careful what they are doing to their customers. I advise anyone that has had a bad experience with this company to get in touch with Cit.A and do not pay money up front until you have received full advice on the matter. What RIAS is doing is outside the law and should be stopped.”

Helpful Report

Posted 7 years ago

“Given clear instructions how to proceed with my claim.The company were to carry out the repairs contacted me very quickly and I had my car uplifted within a couple of days and the courtesy car was dropped off at the same time. My car was returned very soon to advise me that the job had been completed. The work was carried out to a high standard. I would have no hesitation in recommending RIAS to friends.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“My accident was caused by someone hitting me in the rear.( was stationary at the time). The lady concerned admitted liability and was very sorry. I contacted RIAS immediately on 25th July, although they handled the claim efficiently ,they have not contacted me since, and my car is still not repaired completely.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I found them easy to deal with by phone and a paper copy arrived after a few days”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Arrogrant and rude staff provided me with me incorrect and inconsistent information. I have never come across such an incompentant”

Helpful Report

Posted 7 years ago

“Couldnt get the policy dates right even after 3 calls”

Helpful Report

Posted 7 years ago

“No problem till I sold my car and was stung by the cancellation fee that they wouldn't waive (which Saga had previously done in the same situation).”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I am 65 years old my car is 10 years old they would to insure me .what is wrong ?????”

Helpful Report

Posted 7 years ago

“Claimed for damage to roof. Claims adjuster came three days after appointment day due to daughter being hit with cricket ball while playing in torrential rainfall. After making numerous excuses including a photo taken from more than 30 metres away he rejected my claim. Roofer's later came and after a proper examination told me that tile's were cracked either due to storm or seagull's repeated landings. I then submitted a claim for water damaged furniture in my bedroom. I was told that because the furniture was fitted it was classed as buildings not contents and therefore had already been rejected. Using this criteria I've worked out that only my sitting room is covered as all other rooms also have fitted furniture. Don't touch this shower of xxxx with a bargepole. George Sampson”

Helpful Report

Posted 7 years ago

RIAS is rated 4.0 based on 1,466 reviews