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RIAS Reviews

4.0 Rating 1,469 Reviews
76 %
of reviewers recommend RIAS
4.0
Based on 1,469 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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customerservice@rias.co.uk

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Anonymous
Anonymous  // 01/01/2019
Customer service
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Posted 7 years ago
Straightforward and uncomplicated. Everything done on line quickly and efficiently. If next year's premium is reasonable I will most definitely use RIAS for 2018.
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(Car Insurance) - Posted 7 years ago
very pleasant and helpful and quoted me a fair price
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Posted 7 years ago
I find rias insurance a reliable and honest company. I’m very honoured and happy to be there customer, I hope I’ll spend with them many years.
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(Car Insurance) - Posted 7 years ago
I felt so guilty when I scraped another car in a carpark on the VERY FIRST DAY of my new policy, but I was put at ease when I reported the incident.
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(Car Insurance) - Posted 7 years ago
I brought car insurance following a quote via compare the market. Paid in full for the year and then 2 days later received several emails asking for proof of no claims which I'd already sent. I called them to query it and they said they needed another £252.00 to insure me for an accident two years earlier.... that I had declared within my quote! So I then consequently cancelled my insurance as it was ridiculous and had to pay a cancellation fee. I hadn't lied to them I'd declared an accident where I was at fault and the moment I paid and took out the insurance they increased the premium and said my insurance was invalid until I paid. I'd rather walk to walk than give these sharks any money. Now insured with another company and no problems at all AVOID!!!! Only got one star for the helpful customer service man who waived my admin fee
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Posted 7 years ago
Each time I have been in contact, the Representative has been very courteous and helpful. I have had all the information needed.
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(Car Insurance) - Posted 7 years ago
Good service and helpful when I had a query
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(Car Insurance) - Posted 7 years ago
Tried to change over from my old car to new car, as my car was a new Toyota they wouldnt even contemplate insuring it! This was after trying online to change and told if I did over the phone they would charge, even though their systems could not pick up the new car, then after 30 minutes sorting out was told they couldnt insure me. Not very helpful company at all would never use this company.
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Posted 7 years ago
I am happy with the cost and services provided by RIAS
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(Car Insurance) - Posted 7 years ago
I contacted R.I.A.S with regard to a 20% discount I was offered,but they told me I was unable to receive it as the discount is not on internet prices.It's a shame as I would have bought a policy if they did.
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(Car Insurance) - Posted 7 years ago
Very difficult to talk to anyone on the phone. Left in a queue for ages. After 5 or 8 mins get fed up of waiting and put the phone down.
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(Car Insurance) - Posted 7 years ago
Have not made a claim, but all dealings with rias have been fine.
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(Car Insurance) - Posted 7 years ago
Ok so far.
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(Car Insurance) - Posted 7 years ago
They are Gouging Pensioners by charging over 3 times the average - AVOID!! -- I just found out my 88 year old mother is paying £459.93 per year for home insurance. I only pay Admiral £135.64 for a holiday home of very similar value and property type which is unoccupied for 3 weeks of the month. I called Rias and spoke to a guy called George in Customer Service who offered no explanations or anything as to why they are taking advantage of a lady who is nearly 90. A quick look on the web reveals that RIAS is bad news I recommend anyone using them and especially if there are elderly family members check the price VERY, VERY, CAREFULLY!!
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Posted 7 years ago
This firm is carrying out serious illegal practices. I bought 1 year's insurance in 2016 and paid a one off fee as I don't want to pay in installments. When it got to May 2017 I went on line to Compare the Market and found a much cheaper policy with another company with exactly the same cover as RIAS provided. It is obvious that anyone would go for the cheaper option so I bought a year's cover with the new company. On 8 August 2017 I came home from work to find a threatening letter in my letter box demanding also £50. If I didn't pay the demand within 7 days RIAS would send a debt collector to my property. I am a pensioner but I also work for Citizens Advice full time at present. I phoned RIAS this morning on 0800 068 1641 (a free number). I spoke to a team manager there and told her that I thought the whole thing was a scam and as I worked for Cit.A. would raise this matter with higher authorities including the Ombudsman. I told the young lady that in all the time I have been buying home insurance and car insurance I have never ever come across a company who charges them a fee for cancelling their insurance with them. RIAS Insurance needs to be very very careful what they are doing to their customers. I advise anyone that has had a bad experience with this company to get in touch with Cit.A and do not pay money up front until you have received full advice on the matter. What RIAS is doing is outside the law and should be stopped.
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Posted 7 years ago
Given clear instructions how to proceed with my claim.The company were to carry out the repairs contacted me very quickly and I had my car uplifted within a couple of days and the courtesy car was dropped off at the same time. My car was returned very soon to advise me that the job had been completed. The work was carried out to a high standard. I would have no hesitation in recommending RIAS to friends.
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(Car Insurance) - Posted 7 years ago
My accident was caused by someone hitting me in the rear.( was stationary at the time). The lady concerned admitted liability and was very sorry. I contacted RIAS immediately on 25th July, although they handled the claim efficiently ,they have not contacted me since, and my car is still not repaired completely.
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(Car Insurance) - Posted 7 years ago
I found them easy to deal with by phone and a paper copy arrived after a few days
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(Car Insurance) - Posted 7 years ago
Arrogrant and rude staff provided me with me incorrect and inconsistent information. I have never come across such an incompentant
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Posted 7 years ago
RIAS is rated 4.0 based on 1,469 reviews