RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,473 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,473 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was only to happy to renew my policy with Rias and found it quick and easy to do, also with a slightly reduced premium making the cherry on the cake.”

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Posted 9 years ago

“I think it is most unreasonable to increase my car insurance because of the death of my wife. I cannot see why that should be and can think of no logical reason for it. I am, infact, driving far less miles now. I will certainly think very carefully next year when I come to renew and will not recommend you insurance to anyone of my friends and relations.To add insult to injury when I received the new certificate of insurance from you there was a bad error (saying my new insurance expired in 2016 when, of course it is 2017) I am still awiting for the correct certificate.”

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Posted 9 years ago

“We have always found Rias to be professional, approachable, friendly and accomodating. We have never been kept waiting on the phone long, when we have had issues Rias has responded quickly and given reassurance. The renewal process has been straightforward with a fair price in comparison to the year before and competitors.”

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Posted 9 years ago

“Very pleased with Rias, my renewal went very smoothly by phone,with a competent operator.”

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Posted 9 years ago

“Helpful. quick, no problems.”

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Posted 9 years ago

“I didn't think you were ripping me off, as I am a regular customer. So I didn't get comparisons ... People I meet sometimes have stories iof how insurance companies take advantage of regulars; or anybody: a pretty miserable way to trade.”

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Posted 9 years ago

“Phone calls to you are answered quickly, delay in answering calls is frustrating to the customer, do not compromise yourselves by cutting back on this service.”

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Posted 9 years ago

“Excellent service. Needed help and the young lady was quick to respond. Thank you Rias”

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Posted 9 years ago

“as always very helpful and polite people - also with a great sense of humour whilst remaining professional”

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Posted 9 years ago

“No increase from last year which is much appreciated after having to fight to keep my motor policy reasonably priced. Easy to renew on the phone.”

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Posted 9 years ago

“Easy to deal with, competitive quote to renew, phone answered quite quickly and sorted things - might be even better if able to do this online rather than call?”

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Posted 9 years ago

“Just needed to renew my policy so now trouble doing it.”

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Posted 9 years ago

“I was pleasantly surprised to receive a lower quote for this year's renewal and, when I phoned in to renew, I was told that this is now company policy, to quote the lowest straight away to save all the haggling! Nice change! I was also pleased with the phone experience, friendly, not over-chatty, cheerful and efficient. The whole renewal experience took only about ten minutes. I was quite impressed with RIAS and pleased to renew with them for yet another year”

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Posted 9 years ago

“Very helpful & professional. We've always had good service.”

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Posted 9 years ago

“easy to renew thanks”

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Posted 9 years ago

“I renewed my house insurance by 'phone and found the gentleman who dealt with me to be very helpful and efficient. He answered all my questions and made the whole process very easy. I am very happy with the service. Thank you.”

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Posted 9 years ago

“Very satisfied with the way Samantha dealt with my renewal”

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Posted 9 years ago

“saved over £150 pound thank you”

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Posted 9 years ago

“Good telephone service. Feel happy with information given. Reluctant to shop aroundfor other quotes”

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Posted 9 years ago

“Renewing this car insurance was easy and the premium is very competitive. I have not claimed on this policy so I am unable to comment on its quality when disaster happens.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,473 reviews