RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient pleasant staff, good web site”

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Posted 9 years ago

“Efficient and helpful service with good value for money.”

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Posted 9 years ago

“RIAS buildings cover was quoted at one third the price of my former insurer,with whom I had been for a few years but who had hiked prices up by over 50% in two years, 26% in the last year alone. RIAS quote was competitive & provided the same cover. A no-brainer as they say. Of course, it remains to be seen what the 2016 renewal price will be in 12 months time and whether the new business gained this year as from a new customer is still as valued price-wise next year.”

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Posted 9 years ago

“Site was fairly easy to use”

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Posted 9 years ago

“very good value, I am really pleased I chose RIAS.”

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Posted 9 years ago

“GREAT PRICE AND VERY EASY TO CHANGE MY POLICY”

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Posted 9 years ago

“100% perfect”

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Posted 9 years ago

“Process was very easy and straight forward and the price is very competitive.”

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Posted 9 years ago

“overall i found it was quite easy to do”

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Posted 9 years ago

“Rias provided me with good home insurance at a very good price.”

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Posted 9 years ago

“The operator who took my call was very polite and helpful with my query and that enabled me to insure my vehicle with no problem.”

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Posted 9 years ago

“They are easy to contact via phone and sort out issues quickly, new car insurance policy arrived by post next day and they were the cheapest on go compare.”

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Posted 9 years ago

“I found that RIAS were the best quoted car insurance company on my comparison websites.Way below my current insurance company who still failed to compete after giving them two chances.I did reduce some of the cover slightly,which I had no need of anyway,but I feel that overall I received a good deal. I did contact RIAS direct to discuss some cover issues which resulted in a reduction of £3.00 which was appreciated.”

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Posted 9 years ago

“I was initially pleased to get a good motor insurance policy with a very reputable company at a reasonable price. However, 12 days after accepting proof of my NCD entitlement I was surprised and confused to receive a letter from RIAS claiming that I'd not yet sent it and warning that my policy would be cancelled if I didn't provide it within two weeks. As I didn't want to take the risk of driving uninsured, I felt it necessary to phone the company who advised me to ignore the letter, saying it was probably sent as a result of "a system error". The fact that this suggests there is some disconnect within the car insurance department doesn't bode well if I am unlucky enough to have to make a claim within the next 12 months. Additionally, RIAS is also still writing to the previous owner of my home almost exactly two years after they moved out which underlines that there is something wrong with the company's administrative systems. It is a pity that as a result my first experience of RIAS is not an entirely positive one.”

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Posted 9 years ago

“cheapest quote on the net will wait and see in months to come”

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Posted 9 years ago

“Web page stalled before I could complete the process and I had to phone up to complete my order”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Good value, good cover, easy phone conversation.”

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Posted 9 years ago

“Very helpful, good price for my car insurance, would use them again.”

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Posted 9 years ago

“The web site was easy to follow and acknowledgments from RIAS were very quick. I sent my proof of NCB and this was acknowledge within 2 days and I am able to look at my documents on line following easy directions to allow me to access them. Highly recommended. Most importantly the 'Price was Right'. M Garnett.”

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Posted 9 years ago

“Speaking to your employer was straight forward and easy. Made allowance for me being of the older generation when I asked question was given straight forward answer.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,469 reviews