RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,467 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,467 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EASY TO DEAL WITH AND MAKE A PAYMENT OR CLAIM”

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Posted 8 years ago

“We have used this company for many years now can't fault them on service or price”

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Posted 8 years ago

“I tried to renew policy on phone but waited too long several times listening and paying for your 'phone sales talk'. Because i could not get answer - sent a cheque But you had NOT sent a return envelope nor proper form to fill in . I supplied both of these. I am of an age that has 'BRAND loyally '-so stuck with you.Then I received letter saying there was still time to renew although I thought I had done so. This forced me once again to Phone waiting again for a long time . When I complain I was told BUT we are very busy at this time of year- implying that others were of more importance than my call .If you had not already cashed the cheque I was going to go elsewhere for my insurance.. m barrick”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Why is your insurance price computer generated? Your premium had gone up by 30% . By speaking to your agent on the telephone it was reduced to almost the same as last year. So if some people don't phone you they are being ripped off”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Polite and helpful service.”

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Posted 8 years ago

“Satisfied with the Rias service but did think our car insurance went up a lot.”

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Posted 8 years ago

“Thank you but I will not be renewing my policy with RIAS on this occasion.”

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Posted 8 years ago

“The lady I spoke to was very professional and polite”

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Posted 8 years ago

“Very good service no problems so far”

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Posted 8 years ago

“RIAS were supportive when we were owners of 2 properties at once for over a month. It was very good that we were given free 60 days cover on our unoccupied house while the sale went through.”

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Posted 8 years ago

“Attention to detail to ensure info is correct Good price”

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Posted 8 years ago

“Good afternoon - All went well with the renewal of my contents insurance. Renewal was by phone and no problems and I have received confirmation of the renewal. Regards Colin Coulter”

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Posted 8 years ago

“As a loyal customer sorting uptodate insurance is easy with Rias. I decided last week to get a quote from another company they were dictating where I had to take my new car for servicing not the local main dealer that is when I terminated the conversation I was appaled.”

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Posted 8 years ago

“Very simple and clear.”

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Posted 8 years ago

“I cannot understand why a person who is 93 years old and becomes a widower has the annual premium increased. The person I spoke with in the call centre could not explain the reason for the increase. Why is a premium less if you are married?”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“I obtained a £30 pound reduction on the original quote after contacting 2 other companies. This is normal, the original renewal quote is always high!”

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Posted 8 years ago

“The person I spoke to on the phone was very helpful and summarized well other products. Payment went through quickly and within a couple of days or so I received the "new look" policy booklet. I would recommend this company.”

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Posted 8 years ago

“Found staff friendly and knowledgable. Impressed with new format of insurance documents (booklet form). Would recommend Rias to friends and family.”

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Posted 8 years ago

“I was happy that I was able to get a better deal on my car insurance but not happy to know that I could not insure my home with Ria's never had this trouble before”

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Posted 8 years ago

“Excellent service.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,467 reviews