RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,473 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,473 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

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“I could not fault RIAS throughout my time dealing with them. Simple processes, efficient, effective and reasonably priced. I endured zero frustration dealing with this company, which was very refreshing. But for the fact that they were some £300 less competitive this year compared to a few other providers, I would have had no compunction in renewing. Indeed, I am very sorry to have to go elsewhere this year but next year, hopefully when I fit into their risk profiling more snugly, they will be my first port of call when looking for quotes. I highly recommend this company. They are what an insurer should be.”

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Posted 3 years ago

“Hiked up my premiums and can never get hold of anyone to speak to them. Customer service isn't great so it left me no option but to cancel my policy with them. If only someone wouldve just answered the phone! Wouldn't recommend unfortunately.”

Helpful Report

Posted 3 years ago

“The worst Insurance company you can possibly find on the market. Avoid at any costs. They gave you a good prices, ask you for paperwork and than change the prices double, when you want to cancel the policy duo to unaffordability of the new rates (which are ridiculous rates) they charge you another £60 cancellation fee, even though the cancellation occurred after they amend their prices, otherwise I would keep the policy. It's a joke, don't bother..”

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Posted 3 years ago

“Not genuine poor customer service Quick to dismiss reasons to add surcharges. No aknowledgement why nothing noted until after policy has come into force Disgusting ethics”

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Posted 3 years ago

“Avoid! I had been with rias for 10 months, unfortunately I had to ask rias for some more time to pay the last installment and they were fine. I then ring up to arrange my renewal and pay the out standing balance. Turns out they had cancelled my insurance four says ago leaving me with 'I'd shop somewhere else...because we all have 200 odd pounds sitting around just in case. Utterly fuming. Really a truly avoid.”

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Posted 3 years ago

“The yearly cost of my car insurance went up steeply every year . 2015 £300 2016 £390 2017 £496. 2018 £530. 2019. £614. 2020 £782 So I cancelled and went to the Coop for £453. !”

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Posted 3 years ago

“Appears not to like cancellations. No easy option to get in touch. Sold my car 3rd May 2021, stopped my standing order after 21st May payment since I could not get them to notify. They wrote 5th June confirming that the policy had been cancelled on 1st June. Claimed without analysis that £71.07 was outstanding and threatened to engage Debt collectors to handle after 10 days. They have no respect for Customers in good standing. I am ignoring their threat and shall be seeking legal redress if I am continued to be embarrassed. Avoid them like Covid-19”

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Posted 3 years ago

“I am currently trying to cancel my friends home insurance after she passed away. I was asked to email death certificate and will which I have now done three times. Each time they say whenthey are enlarging it the image is not clear. Having sent it to myself I can’t see a problem, not sure why they have to enlarge anyway. Bottom line they won’t cancel the policy until they have the documents. I certainly won’t use them for any of their insurance products. Stressful enough without all of this.”

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Posted 3 years ago

“This is the first time ever when I have had an insurance renewal which was (1) only £1.85 more than the previous year and was lower than the lowest quote on Confused.com. Well done Rias. I love it when a Company shows loyalty to its customers. They deserve loyalty back. Ten out of ten! Keep it up”

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Posted 3 years ago

“Looks competitive initially as far as the price goes. The service is awful”

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Posted 3 years ago

“Quote increased by over £140 from previous year . When I asked for a reason why , I was told the quote was automatically generated ? ! No explanation ! However 5mins later the quote was reduced slightly but as this was not acceptable , there was a pause & more money was taken off ! That was a reduction of over £100 ! Oh we have some leeway to reduce the premium , I was told . Not interested ! They also were not prepared to pursue my 3rd party bump , which resulted in having to accept a 50/50 blame . I was out of pocket ! Not a happy bunny as it took over a year for them to come to that decision .”

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Posted 4 years ago

“I bought the insurance and realised i need to add more value to my insurance. So i cancelled it by submitting an form as it was closed and the next day they emailed me in the morning and informed me they have cancelled the insurance and also refunded me that i paid. Very propmpt service. Have used them before they are very good.”

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Posted 4 years ago

“there is no problem with them 10”

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Posted 4 years ago

“Dodgy company. Never again”

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Posted 4 years ago

“After using RIAS for several years with no problem, and no claims whatsoever, we moved from Oxfordshire to Shropshire and tried to transfer our cover. With no explanation they declined. The representative I spoke to was arrogant and unhelpful. An appalling experience.”

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Posted 4 years ago

“Awful horrible customer service and kegal help...burn for all eternityeee”

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Posted 4 years ago

“Third year using this company and been first rate, significantly undercutting other quotes for seemingly the same content. Would definitely recommend”

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Posted 4 years ago

“I renewed my policy with RIAS in Oct 2020 paying £21.80 per month. In December I had to sell my car so I went to their customer service to cancel my policy. They charged me £132. They have now sent me a further demand for £21.80 as the calculated the cancellation fee incorrectly. They have threatened me with a debt collector if I don't pay the £21.80. This means the 2 months insurance I had with them has cost me £196!!! Beware of this company they are ruthless.”

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Posted 4 years ago

“One of the worst car insurance companies I have ever been with my life This company Has just paid out a claim that was their fault not mine Now I have to pay out over a £150 per month”

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Posted 4 years ago

“Always get a new policy each year because insurers load loyal customers prices. Shockingly, they automatically renew policys each year without your knowledge and take your money (I know, should have spotted that), even insured a property (unbeknown to me) that we moved out of over a year ago, happily took my money and making a drama of paying back (even though i was insured by another firm). Still daft enough to keep posting to our old address.”

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Posted 4 years ago

RIAS is rated 4.0 based on 1,473 reviews