RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,467 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,467 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, took out a new policy by telephone,the price for coverage was good and requested posted policy and details which arrived 3 days later.Overall very good”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Very polite adviser and very quick and efficient in renewing policy for the next year.”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“I found the renewal process easy and the phone operative was easily understood.”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Have been insured with Rias for 3 years now as never having made a claim cannot comment on how good company is.”

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Posted 8 years ago

“Have used Rias for the last 15 years and would recommend them to anyone”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Sorry why need a review when your the best .Many thanks”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“A very helpful and understanding rep”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Very helpful person on the phone who sorted out my query in a short time and renewed the policy with minimum fuss.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“I was very disappointed with the increase in my premium this year, I feel that I was penalised for the incident on the 25th. August when I was the innocent victim of a rear shunt accident. Although the operator made a reduction on the premium I still feel that the increase is excessive. I am looking at other insurance companies in order to get a more competative insurance”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“I made a mistake with my first quote online but a quick phone call had it sorted, and the person I spoke to was more than helpful. Thank you.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Only my first time with Rias, so until, and I hope it never happens, until I actually have to need them, i c an not really make a comment , i need to appreciate there service first,The initial set up, I believe it was Rhag, who answered and first enlisted me, he was very good, but one thing still I am still having trouble to conceive, I was told after I receive my paperwork through the post, then the car roadside recovery details would follow, well , I've not received anything yet, I did query this, was told if Recovery is required, I ring Rias, they deal with it, once again, hope I don't ever have to use this facility.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“My policy was cheeper than last year so decided to stay with rias and it was recommended by which. Lyle Jones”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Easy to use website. Contacted Customer Service and received prompt reply. Really appreciated that. Insurance sorted very quickly.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“the on line service was easy to follow and quick to complete ,the phone service was good and the person part of a team very good and satisfied my requirements for completing my house insurance including a reasonable quote for buildings & contents.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“The process of purchasing my car insurance was very straight forward and made easy by the person I dealt with”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“GOOD EFFICIENT WELL PLEASED WITH THE PERSON WHO LOOKED AFTER US”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Disappointed that your first renewal amount wasn't the best you could do. After many years with you I do not feel that we should have to search the market and only when we have had a better quote are you able to match it. We also have our house contents insurance with you which we would expect to give us better service.”

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Posted 8 years ago

“Delighted with very helpful advice from Adam on 27.2.16. he reduced our cost by over £100 and encouraged us to phone when car insurance comes up . many Thanks”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“I was impressed that I could upload my proof of NCB directly into my portal. This was a saving of time and money in posting it to RIAS”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Only poor because you failed to let me know about the renewal. I had to contact you a few days before the expiry date. Otherwise I would have been uninsured. That apart, prompt and pleasant service over the telephone.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,467 reviews