RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,467 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,467 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible trouble trying to renew motor policy, finally got thro' to an advisor on 10 th. March and renewed after numerous phone calls and being told advisors busy and holding on for ages, telephone call costs will be heavy!! Thought I would be able to renew on line but that option not available.Anyway am renewed now so relieved. Having told the advisor I had other policies with Rias was given a multiple policy discount, this should surely have been included in the renewal quote, not actuivated by the customer!!”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Very satisfactory”

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Posted 8 years ago

“Courteous and prompt reply from renewal. Price has also gone down this year”

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Posted 8 years ago

“I was busy with my grandson when agent called in response to my quote on line & so she called back the next day at the agreed time. I had several questions that were answered fully & nothing was too much trouble, result new customer happy with policy content & price.”

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Posted 8 years ago

“I AM VERY SATIFIED WITH THE SERVICE YOU POVIDE”

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Posted 8 years ago

“very helpful when reneing policies, nothing is too much trouble.”

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Posted 8 years ago

“Dealt with my policy queries and amendments efficiently.”

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Posted 8 years ago

“I find RIAS to be competitive for Buildings insurance and to be effective when needed. Any dealings I have had with them have been competently handled in a pleasant manner.”

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Posted 8 years ago

“I cannot understand the HUGE increase in premium this year. 20% or more. Can youi juistify this increase? Ple4ase let me know.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Smooth process. My few queries dealt with efficiently. Nothing outstanding but certainly no complaints. Can hardly expect great enthusiasm when premia have risen markedly not due to greater personal risk or general inflation!”

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Posted 8 years ago

“12 months later, no changes to circumstances or vehicle, rias charged initially 107 more than preceeding year. After much haggle (listen to the recording) rias conceded 50 loyalty bonus. This reduced a 32% increase to 15%. There is nothing I can do except share my experience .”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Can not fault the service, also the kind and understanding feeling that you get whilst contacting RIAS by telephone. Thank you”

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Posted 8 years ago

“I AM QUITE HAPPY WITH THE SERVICE PROVIDED AND FEEL VERY IMPT=RESSED BY THE COURTSEY OF BEING CALLED TO BE REMINDED AND RENEWAL OF MY POLICY OVER THE PHONE.”

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Posted 8 years ago

“ok so far!”

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Posted 8 years ago

“Spoke to helpful person who asked for relevant information I did not have to hand. He was very patient offering to wait or I could ring back when I was ready; or alternatively I could use your excellent web site. Which is the path I chose in the end and I am pleased to say successfully.”

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Posted 8 years ago

“Rias make it easy.”

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Posted 8 years ago

“Once again prices have gone up. Incorrect details which put up premium further,despite declaring the correct details. I will be looking online next year to compare prices.”

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Posted 8 years ago

“I have found RIAS very efficient on the many times I have used them.”

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Posted 8 years ago

“your representative "adam" was veryhelpful,informative,polite,efficient & secured me a good price for my renewal. well done”

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Posted 8 years ago

“LIKE THE PERSONALISED POLICY "BOOKLET". STAFF HELPFULL on phone. Just don't spoil it all and lose a customer by piling on the renewal prices.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,467 reviews