Name: RIAS
Rating: 3.98

“Very pleasant helpful staff, ensuring that I understood what I was being offered. Not pushy sales persons and very appreciative of my business.”

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Posted 9 years ago

“Good cover,price; easy to understand terms. Spoke to call centre to check on a couple of points the man was extremely helpful, explained things and was very unhurried. He was not reading from a script which your competitors seem to.”

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Posted 9 years ago

“Very easy site to use to get a quote, quite simple and easy to understand.”

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Posted 9 years ago

“Good and helpful.”

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Posted 9 years ago

“Pleasant, informative.answered all queries in a clear manner”

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Posted 9 years ago

“I was given a RIAS Buildings and house content insurance quote via the Moneysupermarket website. As I was unable to purchase through the website I phoned the RIAS call centre. I was told I would have to pay more than the quoted price but the reason given was unfounded. I complained to RIAS a week ago but still haven't had a response.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Still not received my policy”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“This is my first association with RIAS and up till now has been trouble free. My phone contact was very polite and most efficient and helpful in giving me the best options for my policy, may this excellent service continue.”

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Posted 9 years ago

“very pleased with the premium as someone who has only claimed once in 54 years”

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Posted 9 years ago

“Early days yet as my insurance doesn't start until next week but the quotation and payment process has been painless.”

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Posted 9 years ago

“Halved the cost of my previous insurer!”

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Posted 9 years ago

“Why is it that you request proof of NCB from the person buying your insurance? The majority of companies can access this information electronically & do not have to involve the buyer in additional actions.”

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Posted 9 years ago

“Been with rias for two years now both times at renewal time I have been quoted a price for renewal and on checking online been offered the same policy by rias for between £30 and £50 cheaper while you do match the cheaper price on the phone I feel you shouldn't be allowed to quoting that much more if you can do it cheaper, it doesn't instil much trust in your operation and while I will stay with rias for another year I will most certainly not be accepting your renewal quote next year without checking online first”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Website Easy to follow and good price”

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Posted 9 years ago

“can'tunderstand why the money was taken out of my account over a week before my policy started i would have thought it would have been taken on the day my policy started it was a good job i had funds to cover it some people might not”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Had excellent service on my recent claim, very prompt in settling claim which helps ,when you are having such a stressful time. Would recommend them to friends.”

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Posted 9 years ago

“I purchased my motor insurance on the Web, and found the site easy to understand and was pleased to find that I could have my policy issued by post.”

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Posted 9 years ago

“Overall I am quite satisfied with insurance cover for my car and the premium I have paid.”

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Posted 9 years ago

“Good service good price. Web page good but confusing use of 'car' and 'vehicle' in some questions (as a motorbike owner it made accurate answer difficult). When joining details received (using 'vehicle' term), this had to be clarified with RIAS. Also, had to submit NCD info twice as it was not made clear that the page of renewal letter showing my address had to be included. This initiated a telephone call from RIAS to me; all online up to that point!”

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Posted 9 years ago

“So far I am extremely pleased with the service I have received, and in particular the premium which is very competitive . I hope it wil be.as good on renewal in a years time. Your staff have been most courteous and helpful, and fully au fait with the product they are selling. Pleased to do business with you.”

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Posted 9 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

RIAS Reviews