RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,467 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,467 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customerservice@rias.co.uk

Write Your review

Tell us how RIAS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wonder - - -Was it Gemma I spoke to? If so she was very helpful and I was assured that the cover terms for 16/17 would be exactly the same for me as in 15/16. She went over every aspect of the new policy and I was again happily covered by RIAS as I have been for years”

Helpful Report

Posted 8 years ago

“Very efficient, easy to do and cost effective”

Helpful Report

Posted 8 years ago

“Very polite and helpfull”

Helpful Report

Posted 8 years ago

“Found your staff member very helpful and polite.”

Helpful Report

Posted 8 years ago

“Very easy to dealwith.”

Helpful Report

Posted 8 years ago

“Very helpful assistance. Good clear advice, well explained. Felt no pressure. All questions answered.”

Helpful Report

Posted 8 years ago

“Normally I would enter 'Very Good' as I have had motor insurance for many years through RIAS. However, this year it took me absolutely ages to get through. I tried several times over two days and boy was it irritating to have to listen to the same prolonged 'blurb' each time I called! I was told that the issue was with new registrations but I had not experienced this in previous years. Otherwise, once I did get through, I was very pleased with the level of cover for the price. Oh, and also the call handler was very chatty and pleasant.”

Helpful Report

Posted 8 years ago

“Average”

Helpful Report

Posted 8 years ago

“Your reps were very helpful with my renewals - car and house insurances - and made it a little less painful parting with my money”

Helpful Report

Posted 8 years ago

“Pleasant, efficient young lady who quickly renewed my car insurance.”

Helpful Report

Posted 8 years ago

“I was disappointed that I had to contact RIAS to renew,I was told a letter had been sent but I never got anything from you.I was asked about car insurance which made me annoyed I had car insurance with you for many years when I got the last renewal you had increased the cost by over £100 so I went to saga and got it cheaper than the year before.So being a long standing customer in my case 23 years counts for nothing.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“I found RIAS staff to be very efficient, helpful & patient to my questions. It is also good to talk to somebody within our own country borders who know the logistics of our buildings, structures, roads & laws. I am not racist, just get fed up of misunderstandings & long delays on the line. RIAS answered very quickly & it was a pleasure to get a 'human' quickly & not an automated computer voice while the cost of any call was increasing by the minute!”

Helpful Report

Posted 8 years ago

“When renewing my policy I was treated very well by the young lady who attended to my call.”

Helpful Report

Posted 8 years ago

“very good on price, less that other company's not by much though, but stayed with them for this year.”

Helpful Report

Posted 8 years ago

“Competitive price. Quick and easy to renew.”

Helpful Report

Posted 8 years ago

“Difficult to get assistance on the phone in the afternoon, but no problem in the mornings. When I did get through, Great”

Helpful Report

Posted 8 years ago

“You seem to waste a lot of paper and money,by sending out duplicate forms”

Helpful Report

Posted 8 years ago

“a good company to deal with, very helpful. thank you.”

Helpful Report

Posted 8 years ago

“The telephone service from Sam was efficient and dealt with the necessary requirements speedily”

Helpful Report

Posted 8 years ago

“although I never received a renewal must of got lost in post I found the lady who I dealt with to be very helpful with a polite and friendly manner”

Helpful Report

Posted 8 years ago

RIAS is rated 4.0 based on 1,467 reviews