RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claim still not settled after 5 months. Claim was handled by what was described as a Loss Adjuster but was actually Claims Services who handles all claims for RIAS and whose job appears to be to pay as little as possible. Please note that claims for jewellery items are valued by what the 'Loss Adjuster' described as an 'independent' valuer who is actually Hallmark, a Company who gives 35% discount to them so hardly independent. You are therefore offered vouchers for Watches of Switzerland, Goldsmiths or Mappin and Webb (only Goldsmiths were local to me). The alternative is a cash settlement reduced by 35%. Claims Services are very unprofessional preferring to discuss your claim over the telephone and had to be requested to put their offer of settlement in writing. I will not be renewing my insurance cover with RIAS and would advise anyone thinking of doing so to think again.”

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Posted 7 years ago

“Its not how 'nice' they are when they're taking your money its how efficient and helpful they are when making a claim. Sadly RIAS was lacking. Avoid like the plague.”

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Posted 7 years ago

“We have had a home insurance policy with rias for many years. Unfortunately we had a burst pipe in our bathroom which has caused considerable damage to carpets, floors and ceilings. We were told today that we have to pay an excess of £250 for each thing that's damaged totalling £700 !!!! It's absolutely disgusting. Will not advise anyone to take out insurance with yourselves. It's been extremely stressful a day you've not been very helpful at all.”

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Posted 7 years ago

“Had to phone 5 times over three weeks to change an item on my home policy before renewing. Each time there customer services said 'cant give you a price as we have IT problems' until one lady sorted for me.”

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Posted 7 years ago

“Tryed to renew my car insurance haveing had a quote before xmas not taking the hoilday into consideration and now quoting considerably more so angry”

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Posted 8 years ago

“disappointed they don't look after there customers”

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Posted 8 years ago

“As an old, poor, computer illeterate, I found the RIAS email quite easy to undestand and the RIAS staff very helpful”

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Posted 8 years ago

“not needed to make a claim thankfully. the initial work on assessing whether to take out the insurance was simple”

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(Home Insurance) - Posted 8 years ago

“Excellent service and advice not too long waiting for right customer service agent thank you”

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Posted 8 years ago

“It was all plain sailing, but please note new e-mail address. jowakeham@hotmail.com Thank you”

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Posted 8 years ago

“Friendly consultant other end of the phone, clear and precise details given together with a speedy service of 20 minutes.”

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Posted 8 years ago

“Very helpful when i phoned to renew my policy for the next 12 months i was not put under any pressure for other products also very polite.”

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Posted 8 years ago

“Operator was very courteous and helpful, all done within five minutes.”

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Posted 8 years ago

“Have recently left your RIAS Motor Insurance after being with you for some very successful years. In Jan 2016 we could not agree renewal terms & agreed to try a change. At the end of the year I will probability make some enquiries. Regards Robert F Ramsay”

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Posted 8 years ago

“Thought the invite to continue my insurance for another year was well presented and whilst the renewal quote was somewhat competitive if next years renewal increases as much as the last two years, might have a rethink!”

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Posted 8 years ago

“I HAVE RENEW MY HOME INSURANCE ON 24th march 2016 UPTILL 04th APRIL 2016 I HAVE NOT RECEIVED MY RENEW PAPER BY MAIL MR S PATEL”

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Posted 8 years ago

“Policy renewal dealt with efficiently and paper work was despatched in good time.”

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Posted 8 years ago

“Very pleased with the home insurance quote but less so with the car insurance. Cannot understand why it increased in price by £75. I spoke to other Insurance companies and yours was the most expensive by a mile.”

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Posted 8 years ago

“Our mum was a loyal customer for several years, and never made a claim. Sadly she passed away a few weeks ago and can no longer drive (obviously ). We called Rias , and despite this being a very difficult time for us, we were told we would have to pay a cancellation fee !! Seriously ?! No condolences or sensitivity , and a cancellation fee . We are not cancelling through choice , or to go elsewhere, but because mum will not need the policy , clearly. We will not be recommending this company, but will however pass on how greedy and unhelpful they are. Also before anyone considers the above reviews, search all the other reviews elsewhere because they are all 1 or 2 star .”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent loss and please accept our condolences. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team.

Posted 8 years ago

“AS A LOYAL CUSTOMER I STILL FIND IT ANNOYING THAT I HAVE TO RING OTHER COMPANIES FOR QUOTES BEFORE GETTING A CHEAPER QUOTE FROM RIAS, I SAVED APPROX £60 ON MY ORIGINAL QUOTE BUT I WOULD MUCH RATHER HAVE GOT A REALISTIC QUOTE IN THE FIRST PLACE.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,469 reviews