RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the way Samantha dealt with my renewal”

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Posted 8 years ago

“saved over £150 pound thank you”

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Posted 8 years ago

“last year had a small leak in loft it was late evening,but RIAS sorted eveythihg out within a short time,now my renewal had only gone up £6 which I was very pleased with so retained my policy with you.Again many thanks”

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Posted 8 years ago

“Good telephone service. Feel happy with information given. Reluctant to shop aroundfor other quotes”

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Posted 8 years ago

“very easy to use and buy”

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Posted 8 years ago

“The rating normal is given as from 1984 we cannot remember having had a claim, however this has not stopped the costs rising every year and t his year have increased by £44.00. I am now 93 years old and housebound so the house is never empty. It is also stated that this house was built in 1946, which is not the information I gave having been informed that the properties in this avenue were built in the 1960's The property is built on a hill and and never liable to flooding. Alternative quotes are being sought”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Renewing this car insurance was easy and the premium is very competitive. I have not claimed on this policy so I am unable to comment on its quality when disaster happens.”

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Posted 8 years ago

“Your Car and Home Insurance is excellent, your Travel Insurance with Collinson Insurance is not. I cancelled a travel insurance with them 4 months into the policy and with nearly four months until we travelled and was only given one third of my premium back.Their customer service leaves a lot to be desired as well.”

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Posted 8 years ago

“I have always found your staff to be very polite and helpful I cannot fault anything”

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Posted 8 years ago

“quite helpful on the phone answered all my quierys”

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Posted 8 years ago

“We were abroad for a number of weeks and did not realise that one of the cars we own needed to be reinsured. When we returned home and read the letter informing us that our car needed to be reinsured we contacted RIAS to renew the insurance. The person my husband spoke to said that as we were late in reinsuring she would have to speak to her manager to see whether they would consider insuring our car. The person who was speaking to my husband said that RIAS would reinsire our car but that we would have to pay a penalty of £20.00 for late renewal. We have insured two cars and a house with RIIAS for a good number of years and have never made a claim. I am not happy with a £20.00 penalty and shall talk to our MP John Whittimdale about this practice. Susan D Clough”

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Posted 8 years ago

“I have been with Rias for a few years and always found them helpful and polite when dealing with them.”

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Posted 8 years ago

“Knowledgeable and helpful staff at call centre”

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Posted 8 years ago

“Quick & Easy to set up and quote was good.”

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Posted 8 years ago

“As a loyal multi-insurer wuith RIAS, (2 cars and our house) we do find it galling that your raise the premiums significantly every year (despite no claims) and that the people we discuss this with on the phone are never aware that we use RIAS for property as well as cars, or that we are no claimers, old customers etc. or that, as loyal customers, we should perhaps be treated with a little politeness and consideration rather than with bored patronising .....”

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Posted 8 years ago

“I have been with RIAS for some years and always found them to be very helpful. One glitch on my renewal this time. When I received my documentation I found they had put '' not protected'' for my NCD I had to ring them to have this put right and get amended documentation. It pays to closely check your documents when you receive them. If it hadn't been for this rating would have been very good. E.S”

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Posted 8 years ago

“I was more than pleased with the service I received, very professional”

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Posted 8 years ago

“Renewed by 'phone (House & Contents) and found the service to be very efficient and professional”

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Posted 8 years ago

“There have been a catalogue of errors, resulting in me writing a complaint to customer services. These have now been addressed.”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Katrina my contact on renewing my policy was brilliant and very helpful”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,469 reviews