Name: RIAS
Rating: 3.98

“Very pleased with the way my car insurance was dealt with”

Posted 8 years ago

“I found your adviser very helpful and easy to talk to. He patiently Took the time to find me a good deal Thank you M.B”

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Posted 8 years ago

“Very help gentleman called Aaron gave me all the relevant information needed in respect of my Mum's (Mrs Hook) policy. Unfortunately we have yet to receive anything confirming the policy etc through the post, having been given the impression details would be posted first class that day. Regards Pauline Chilton - daughter”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Able to answer my questions - I had done an online quote & with minor amendment the quote was £35 less than my previous insurer's price so we are pleased.”

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Posted 8 years ago

“Sad that I had to complain that my premium had increased, and given vague answer that it was due to "realignment" with other insurance companies. I renewed my car insurance as a discount was obtained and it is a reliable company. I would like to think that long term customers would be given preference.”

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Posted 8 years ago

“Best price, queries quickly settled.”

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Posted 8 years ago

“Rias are helpful, thorough and friendly and take the hassle out of buying moter insurance.”

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Posted 8 years ago

“call back service good and co-operative person.”

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Posted 8 years ago

“Clear and easy to use website, efficient and polite telephone service.”

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Posted 8 years ago

“Found easy to use and very Chris very helpful”

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Posted 8 years ago

“staff very helpful and made everything so easy for me. I have had trouble with my E mail and I have not received any policy documents from you, can you check if and when sent and send me a copy please”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Brilliant when we had an accident no thing too much trouble”

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Posted 8 years ago

“I have been with RIAS for many years so was very disapointed to have my preium raised by over 100£ when iquired it to be told tax had gone upand cercumstances had changed?I managed to get 50£ offbut was still 70£ more than last year.Ifelt thatinstead of being on the side of the over 50they are taking advantage.As my next ins. become due I shall certainly be looking to other companies.”

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Posted 8 years ago

“Repeatedly asked to provide documents when they have been uploaded to your on line account and emailed to the Customer Service team does NOT inspire confidence.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“I Found the man who was on phone very friendly and polite. All though we did not converse that much he did a good job giving me the information i requested.So after a short time i agreed that the offer was what i wanted.So agreed that i would move my insurance to Rias. yours Robert Butcher.”

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Posted 8 years ago

“Just got your new insurance for house+contents what a joke with you for 20 year never claimed”

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Posted 8 years ago

“Good price for our insurance but needed 2 names on policy for mortgage lender which RIAS failed to print on documents. Was advised that 2 names were on the policy but not printed? Which leaves us with a problem with our mortgage lender.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“mix up with renewal of policy and new policy did not enhance my experience. Shame I did not have time to cancel this policy then go back to renewal. Not sure why web cost is higher than postal renewal quote anyway, seems different to any other firm John amandini”

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Posted 8 years ago

“I was very disappointed last year when attempting to renew my house insurance policy. My renewal fell due while my wife and I were away on a long holiday in Australia. I always pay the full amount each year. When I rang to renew a couple of months before we went away I was told that it was too early to renew and that the only way to guarantee renewal was to pay by Direct Debit, which meant of course I had to pay the full quoted renewal price. I have been a loyal customer of RIAS for a few years now and was concerned that there was a lack of sympathy for my situation. I shall be looking at other firms when it comes to renewal.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Everything went well. Staff were friendly and helpful. Regards, Frank Gardiner”

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Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

RIAS Reviews