RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,466 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

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4.0

Based on 1,466 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A particular feature I liked was the information given in booklet form of all the details of myself and my car. Extremely helpful.”

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Posted 8 years ago

“As always a polite and excellent service I recommend to all my friends.”

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Posted 8 years ago

“Reasonable cost. Renewal reminders appreciated Only claim we have made settled quickly but unable to negotiate a matching replacement. Would have been prepared to subsidise to get what we wanted.”

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Posted 8 years ago

“very easy to renew my insurance the telephone staff were very helpful. regards b.w.killick”

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Posted 8 years ago

“The lady I spoke with was very helpful and we completed the renewal very quickly. Only problem is that I am in Cyprus and to ring on anything but 0044 is expensive. Maybe you could provide an overseas telephone number - like the banks and other financial companies do that I use. Apart from that all was good.”

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Posted 8 years ago

“It meets all of our needs”

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Posted 8 years ago

“I had missed the renew date and phoned. Person who answered extremely helpful and at the end of the call I had actually been saved a considerable amount.”

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Posted 8 years ago

“had to make a claim but it did not affect my renewal premium”

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Posted 8 years ago

“A 50% does not go down well but I suppose we have to accept it.One of your employees was extremely rude and arrogant,I only came back because I spoke with a very polite young lady a couple of days later,only wish I had managed to get his name.”

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Posted 8 years ago

“I have not just bought a new Insurance Policy from you. I have had a policy with you since 19th of April 2013 Yours Nigel Swift”

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Posted 8 years ago

“My renewal quote was double the premium paid last year. My first enquiry was dealt with very poorly by Joe, who attempted to fob me off with vague general statements as to why this might be, and said that if I looked around for other quotes I would find this very competitive. Before doing the above I tried again several days later and got Rebecca, whose attitude was completely different. She spent time researching and came up with a quote which, although still over £150 more, was not £350 more, and which I accepted.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Renewal premium came in too high, 16% up on last year. I searched for an alternative and found an Insurer at £45 lower that RIAS. I rang to see what RIAS would offer and they reduced the annual renewal by £40. Why try to rip me off by charging so high in the first place. Customers would have more confidence with RIAS if they were honest and saved us the hassle of looking around.”

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Posted 8 years ago

“Always had polite customer service, even if I am feeling cross and fed up with having to wait so long to speak to someone to cancel or renew my policy, (this is one downfall). Cannot comment on how they would deal with any claims, but would like to think it would be quick and straight forward and that the claims line would not take so long to connect to an advisor!”

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Posted 8 years ago

“Operator very helpful and fast to renew policy.”

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Posted 8 years ago

“satisfactory”

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Posted 8 years ago

“Polite and heipful”

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Posted 8 years ago

“Person on phone was very polite, easy to understand and helpful without being "pushy". My call was dealt with efficiently and with the minimum of delay”

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Posted 8 years ago

“I have said in the past that I have never claimed on my policy. I am unsure that this being reflected in the premium. A demonstration of this, in some type of no claims arrangement would be a good and a useful marketing tool perhaps?”

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Posted 8 years ago

“Excellent service - friendly and efficient. Very good value for money for older people.”

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Posted 8 years ago

“Very helpful”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,466 reviews