Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.40

3.4 Rating 155 Reviews

59 %

of reviewers recommend Richer Sounds

Company Reviews

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3.4

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had some serious money to spend on hi fi equipment and this company seemed to have nothing in stock. Th item would be showing as in stock until you tried to buy it then suddenly they had none. I will avoid them in future.”

Helpful Report

Posted 1 month ago

“Stole my money refused to refund it. Will be going back to Belfast so will see how they manage to ignore me in person in store. Solicitor now on case”

Helpful Report

Posted 3 months ago

“Paul, at Richer Sounds Southampton, gave good advice and suggestions, during a recent phone enquiry. The customer service was a true reflection of the claims on their website.”

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Posted 4 months ago

“I spoke to Zach in the Eton branch of Richer Sounds. I would like to say that he was extremely helpful - my voice was croaky - but he stated he could hear me perfectly well, and answered all my questions very satisfactorily. 😁”

Helpful Report

Posted 6 months ago

“Wonderful staff who are patient and have great product knowledge.”

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Posted 7 months ago

“I have been a customer of richer sounds reading for a number of years. The staff at the store have always been so very friendly and supportive, in particular Kieran ,Steve and the installer Toby . They have so helpful that I have come to consider them as friends rather than shop staff . The price of their equipment has always been competitive.P Stockwell.”

Helpful Report

Posted 8 months ago

“They say they will price match. Filled in an online form asking for price match but was refused even though the competitor was offering exactly the same item. False advertising?”

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Posted 8 months ago

“Absolutely terrible! Went to the branch in Oxford to buy a tv which was advertised as sale but ended up paying a lot more. Misleading advertising and unprofessional staff!”

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Posted 8 months ago

“If I could put zero stars I would,phoned up to order a benq projector on Sunday at 3.40 ish ,asked if it was in stock the man said its coming from our warehouse,asked was it definitely in stock,I was told there are 2 available, so I said to order it, when will I get it ,I was told 5 to 7 days ,phoned up the following Saturday and asked why I had not received an email receipt.the man called Thomas spoke to the man I was dealing with on Sunday and came back saying I was told on Sunday it was out of stock lies from the richer sound people,then to be told two people bought the same projector at the same time as me so no stock left for my order probably more lies as there was probably no stock when I asked now its not going to be here within the 5 to 7 day period stated .DO NOT USE THESE PEOPLE TOTALLY MESS YOU ABOUT.WILL NOT BE USING AGAIN,IF YOU WANT GOOD CUSTOMER SERVICE GO TO PETER TYSON MUCH BETTER PEOPLE TO DEAL WITH.”

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Posted 11 months ago

“Have used Richer Sounds for as long as I can remember. The staff are more than salesmen they have a genuine interest in the job and customers benefit from there vast experience. Prices are Allways competitive and guarantees often much better than other establishments. I wouldn't go anywhere else.”

Helpful Report

Posted 1 year ago

“I bought a TV last August from the Croydon branch on being assured that I could connect my ancient Humax recorder and DVD player to it. They would need adaptors and connect to a splitter which was also connected to the aerial. It sounded like a good plan, but it took a long time for the splitter to arrive and for the peripherals to be connected, and then the TV wasn’t turned on to show how they would be accessed. Later, I was abruptly informed by a member of staff that my Humax wouldn’t work and my recordings would be destroyed! He took its adaptor off and left. So I bought a modern Humax, which offers more features. The two devices were finally connected on 20th November by the manager who apologised for the delays and gave me a tutorial on how to access and use them. Overall, I am happy now with the service, Most of the staff are helpful and well trained. I will be buying a sound bar from the company soon.”

Helpful Report

Posted 1 year ago

“Rarely find service of this level. From the start to the delivery and after sales support this is on another level. The product a tv was at a very competitive price and a free sound bar made this an incredible deal. Special shout out for Levi from the Leicester branch who was exceptionally helpful and a credit to this company”

Helpful Report

Posted 1 year ago

“68 year old grandad misled, lied to and ripped of, i took my 1968 sg in and was told it needed some work, and after would be worth no more than £2000. well I believed them, there the experts,[at taking advantage of old pensioners] all they did was solder a dry joint and polish it, THEN SOLD TWO WEEKS LATER FOR £3000,they lied to me and made a£1000,more than they told me, shame on them, please don't shop hear, when I contacted them I was offered £100 discount on an amp shame on them for ripping of somewons grate grandad, if you support me let me know, grandadhewitt@gmail.com”

Helpful Report

Posted 1 year ago

“Hi: bought set hi fi floor standing speakers cost nr £3000. Purchased my 948 focal being informed by richer sounds that the cambridge audio equipment was all adequate for these speakers: speakers went wrong in dec 2022 delivered them to shop which is extremely difficult due size them, we are now may 2023 and i still have no speakers: due fact they are made france: i believe u could walk the distance france and back 5 months: richer sounds use every possible excuse they can once had money they do Not provide the service you would expect when you spend big sums money: ive spent a fortune with richer sounds : 5 months to carry out a repair ? In may now 2023 maybe its the old covid excuse or the cost of importation: if you want specialist equipment with good after sales avoid richer sounds very helpful taking money :do wonder what they feel like if carried out work for them personally at there house and told them cant return for 5 months ? Be warmed they will make the sale on you: your using the equipment wrong there after: and those who no what they talking about they try to use every excuse they can i stood for hour in there shop to prove my speakers had gone wrong and all along they did not want turn the volume control on there amp above halfway ?”

Helpful Report

Posted 1 year ago

“Excellent company”

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Posted 1 year ago

“I am not a techy im not into hi-fi, I just wanted a smart TV at a reasonable price. I found one at richer sounds I signed up for there free 6 year guarantee with some apprehension. Just before Christmas the TV developed a fault when i checked the TV was purchased April 2019 I contacted richer sounds and after they confirmed the fault ,they advised me there authorised repairers would be in contact. The next day the TV was picked up, the next week it was returned on the 22 Dec. in full working order, free of charge amazing. At last a company that stands by there word. I have nothing but praise for richer sounds and will not buy another TV from anywhere else.”

Helpful Report

Posted 1 year ago

“I bought a TV for a new house and did not unpack it until I had moved in, a few weeks later. Screen was then seen to be badly cracked. They refused to accept any liability (thereby accusing me of lying) and only after several emails and two telephone calls did they offer to send (as a gesture of goodwill!) a replacement if I paid a further £100 on top of the original cost of £299. I had no alternative but to accept, since the alternatives were i) for me to write off the whole £299 and buy another TV elsewhere or ii) instruct solicitors to seek reimbursement in full. Both options would have cost more than the £100 they proposed. I bought from Richer Sounds firstly, because it is a large and reputable organisation and secondly, because I had purchased from the company previously, and had no complaints. On this occasion, however, the company's behaviour has been extremely poor, and it has displayed its greedy, bullying nature. Do not use Richer Sounds, if you are looking for a company that will treat you well, if something goes wrong that is not your fault. Disgraceful after-sales customer service. Interesting to read an earlier review (Declan) which recounted an identical scenario and he apparently did receive a free replacement! Some discrimination there, I think. Richer Sounds - review and comment on our different experiences and why I am being charged for the replacement.”

Helpful Report

Posted 2 years ago

“Appalling company, we would never buy from them again. They attempted to charge for delivery whereas the television was advertised as "FREE" delivery. The actual delivery was problematic throughout, the drivers were rude, unfriendly and in so much of a rush they damaged the staircase wall. Richer Sounds excuse was that deliveries times are scheduled and they don't have the time to be polite and careful in customers properties. They refused to compensate us for the damaged wallpaper say that the wall looked like bare plaster even though we are disabled pensioners incapable of doing any DIY. After much argument Richer Sounds reluctantly agreed to refund the incorrect delivery charge, adding that we could buy a tin of paint with the refund. Their moto is ""We genuinely want you to be a customer for life". Well they failed miserably in our case.”

Helpful Report

Posted 2 years ago

“I normally only leave reviews when I've had a bad experience, but I felt compelled to leave a positive review this time because I had such a good experience with Richer Sounds. To begin with, I purchased a TV from Currys, and it arrived with a broken screen. Philips TVs aren't well packaged, so that is probably no fault of their own. I went through an ordeal with them to arrange a replacement, having to contact their support 8 times before being told it would take more than a week. I decided I didn't want to give the company my money, so I requested a refund and decided to give Richer Sounds a try. I bought the same TV for a slightly lower price. The TV arrived the next day, but once again, the screen was broken. I called Richer Sounds and spoke with Amy, who is based in the United Kingdom. She fixed my problem in minutes and delivered my new replacement TV the next day. The new television has arrived, and it is perfect. I couldn't be more pleased with the service I received. It was so refreshing to speak with an agent who is actually helpful and courteous. I own a design firm and always buy my technology from Currys, but from now on I'll only use Richer Sounds.”

Helpful Report

Posted 2 years ago

“These guys are totally on the ball and couldn’t be more helpful - the place to go for anything in home entertainment”

Helpful Report

Posted 2 years ago

Richer Sounds is rated 3.4 based on 155 reviews