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I really liked the shoes although I did need to buy a cushion to add more comfort right away- then they fell apart 2 1/2 months after I bought them- the material started falling off the toe and the sides of the soles separated. Rieker nor the place I bought them would give me an exchange or refund. Shoddy shoes. Don't waste your money.
”
posted 1 month ago
- Anonymous
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I didn't want a refund I wanted a solution, offering to send them to the company to look at.
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posted 3 years ago
- Anonymous
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Left ankle winter boot leaks badly even when walking on wet pavement with no puddles. Obviously defective. Appears that water is entering through the sole itself. Disgusted. Will try to get refund from the store which is several hours away.
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posted 5 years ago
- Pauline
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Purchased a pair of ankle boots both leak so eventually got my refund from Shuropody after being berated and informed it was my responsibility to ask if £60 boots are going to be waterproof.
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posted 5 years ago
- Karen
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I recently purchased a pair of Mens Rieker sandals £70.70 because I have a few pairs of Rieker Shoes, after wearing them for a few hours I realised that i could feel every bit of grit because the soles are so thin, also there is very little arch support which made my feet ache, luckily i was able to return them with full refund.
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posted 5 years ago
- Anonymous
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got one with no free postage but instructions to return them at my own cost which would be refunded they went to German address and to track it if over £20, cost me £13.
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posted 5 years ago
- Anonymous
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Having had a pair of Reiker sandals for at least a decade, I reluctantly had to admit they were past their best. I had no hesitation in choosing Reiker once more but unfortunately it's quite obvious after wearing twice (in dry conditions) that the quality has definitely been compromised. The honeycomb shape of the last was very apparent on the insole and also a sharp object very quickly appeared underneath the big toe area. I also feel that the leather used for the straps of the uppers is of a lesser quality. I am most disappointed so I returned them and was given a full refund
”
posted 5 years ago
- Marilyn Beeby
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Purchased a pair of Rieker winter shoes on the 19th November 2018 wore them for the first time when shopping today (the 27th November 2018). While shopping it started to rain and within 5 minutes both my feet were wet through. I went into the shop where I purchased them and was told they are not intended to keep feet dry! What? No refund or anything else offered.
I paid £60 for a pair of shoes that are not fit for purpose.
”
posted 6 years ago
- Barbara
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Was not sure about boots l purchased so took back unworn 30 minutes later no refund offered, refered to small notice on wall dispite me saying l was not sure , the shops l normaly go to would do a refund never shop there again now have usless 60 pound credit note not happy be warned not good customer service sent email no result yet
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posted 6 years ago
- Mrs Carole beer
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Bought tan fur lined boots after wearing them a few times they were comfy and warm. But soon as it rained not heavy rain either my feet were soaked. And to top it off the fronts of the boots has peeled i paid £100.for these boots wasn't worth it all shocking i am very angry and disappointed. I have emailed rieker but not yet had a reply i would like a refund .
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posted 6 years ago
- Jane