RIFT Tax Refunds Reviews

Name: RIFT Tax Refunds
Address: Rift Ltd. 200 Eureka Park, Upper Pemberton, Kennington,, Ashford
Rating: 4.38

4.4 Rating 729 Reviews

84 %

of reviewers recommend RIFT Tax Refunds

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Phone:

01233628648

Email:

info@riftrefunds.co.uk

Location:

Rift Ltd. 200 Eureka Park, Upper Pemberton, Kennington,
Ashford
TN25 4AZ

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Anonymous

Anonymous // 01/01/2019

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“Great service, very friendly and helpful.”

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Posted 9 years ago

That's good to hear, thank you for your feedback

Posted 9 years ago

“Easy and on time”

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Posted 9 years ago

Always a pleasure!

Posted 9 years ago

“Very helpful staff, help me alot, and I was happy with the amount I reserved back, come quicker then I expected aswell. Thank you tax refund. Thor Langton”

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Posted 9 years ago

Thank you Thor - hope you enjoy your refund!

Posted 9 years ago

“I was very pleased with there work”

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Posted 9 years ago

Thank you for your great feedback Graham :)

Posted 9 years ago

“Very good services when 1st got in contact & got a payment excellent service”

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Posted 9 years ago

Thanks Richard, hope you enjoy your refund!

Posted 9 years ago

“Quick, easy and efficient!”

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Posted 9 years ago

Thanks Rebecca, that's what we like to hear!

Posted 9 years ago

“Fast , efficient , very reliable very good service thank you”

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Posted 9 years ago

Thanks Scott, hope you enjoy your refund over the bank holiday weekend!

Posted 9 years ago

“My claim was dealt with very quickly and anyone I spoke to could answer my questions to my satisfaction.”

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Posted 9 years ago

Thanks Lawrence :)

Posted 9 years ago

“so helpful and approachable hassle free process no stress 10/10”

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Posted 9 years ago

“I am a bit disappointed im only receiving half the amount of what my rebate should of been this time due to the fact RIFT changed my tax code which I was unaware of”

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Posted 9 years ago

Hi Stephen, sorry that we made a mistake in telling you the wrong cheque amount, I've asked your advisor Matthew to give you a call to explain the situation better as he's the tax expert but in short what happened is that you got the refund back earlier, in your pay, rather than as a cheque so you didn't miss out on any of your rebate.

Posted 9 years ago

“Rift is excellent service and all staff are more than helpful. the service I have received from them is excellent. There fees are quite high but I received money back that never think I would get and for little effort.”

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Posted 9 years ago

“It seems a good deal, and the initial conversations made out how quick and easy this would be. However, after 7 months of angst, never ending phone calls (when you can get hold of your advisor) and tonnes of completed paperwork I have to say this is a pretty awful experience and I still have zero to show for it. I'm not holding any hope and I actually wish I had just done the tax return myself!”

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Posted 9 years ago

Hi Eric, Sorry that the process has been so painful for you, the recent delays have been on HMRC's end where they'd miscalculated your tax. I know it's frustrating that it's taking additional time but behind the scenes your adviser Jamie has put a lot of work into resolving those issues it's not anything you or we've done wrong it's just (bad) luck of the draw that they messed up your information. I've asked Jamie to give you a call today to discuss, he now has the correct figures from HMRC. Best, Robyn

Posted 9 years ago

“Basically started my claim in Feb 15 and it should of been straight forward but I am still waiting now for a payout and we are now into Jul 15. Not impressed at all...........”

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Posted 9 years ago

“My case is yet to be resolved so I believe it a bit odd to be asking me for a review whilst its still on going.”

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Posted 9 years ago

Hi John-Paul, sorry the request to review seemed premature we automatically ask everyone to review us roughly a month after we create their claim. In your case I can see that HMRC have held the claim up delaying providing your UTR number but the tax return we sent to you on the 9th June will be what you get back. We'll continue chasing HMRC on your behalf and do our best to get that cheque to you sooner rather than later!

Posted 9 years ago

“Submitted my paperwork in early April and still waiting. Not sure if my application has been sent to HM Revenue yet?”

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Posted 9 years ago

Hi Philip, your case manager Chantel has been trying to get in touch with you for the last couple of weeks as there's a few questions she needs to go over with you before we can submit your claim. Can you please give her a call on 01233 628648, we're open most days until 20:30 and on Saturday mornings til 1pm

Posted 9 years ago

“Very efficient and good feed back”

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Posted 9 years ago

Thanks Michael, great to hear you're happy!

Posted 9 years ago

“I think that rift couldn't of been any better or easier!!”

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Posted 9 years ago

Hi Bobby, thanks for your feedback we're blushing!

Posted 9 years ago

“Very good and effective. Determined to work for others intrest. Good customer care and nice people with good manners.”

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Posted 9 years ago

Thank you Kofi for your kind comments. Hope you got to spend your refund on a treat

Posted 9 years ago

“So far it's took over 2 months and still haven't received anything as of yet. I received messages saying things are being actioned but so far nothing. Considering there fee I thought it might happen quicker.”

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Posted 9 years ago

Hi Martin, Lucy from our quality and service team just tried to call sorry we couldn't get through. We’re really sorry you are experiencing delays with your refund. There's currently an unprecedented level of delay at HMRC for dealing with post and processing expenses claims. We have been told this is due to them implementing a new system. We understand they are now running a recovery plan to catch up on the backlog but unfortunately they are quoting an average of 5 to 6 months to deal with claims submitted as a P87, and this is provided there is no additional checks into the claim. We will continue to apply pressure for them to pay out as quickly as possible and will let you know when we have any further news.

Posted 9 years ago

“After contacting RIFT I was sent claims forms and they dealt with the claim quickly and hassle free which I'm happy with would use again .”

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Posted 9 years ago

Thank you Craig :) hopefully we'll be able to get you a nice refund again next year!

Posted 9 years ago

RIFT Tax Refunds is rated 4.4 based on 729 reviews