Rightmove Reviews

Name: Rightmove
Address: 4th Floor, 33 Soho Square, London,
Rating: 4.68

4.7 Rating 7,077 Reviews

96 %

of reviewers recommend Rightmove

4.7

Based on 7,077 reviews

Customer Service
Communication Channels	Telephone

About Rightmove:

Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals.

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Location:

4th Floor, 33 Soho Square
London,
W1D 3QU

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Rightmove 1 star review on 8th October 2020

Gohar

Rightmove 1 star review on 10th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rude with customers .. i call them they tell me ( i’m afraid this house is gone ) then my husband calls them they book him a visit to the same house. This is very very rude … never been treated like this before and i don’t really know what all this about !! and honestly this happened for a third time . now whenever i like something i ask my husband to call them.”

Helpful Report

Posted 1 year ago

“As an agent , they are twice as expensive (or more) than Zoopla and On the market from whom I get more leads! In addition, I have had three account managers this year so far and the latest addition has missed two zoom meetings that he organised to introduce himself.!..... Shame the public thinks they are the go to portal as from an agents viewpoint they are crap~!!”

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Posted 2 years ago

“What went wrong, Is your manger Monica, backing her racist tenants, with no proof, believing it’s ok to harass a tenant that had nothing to do with her with accusations that she has yet to prove. She’s a joker and I cannot to sue.”

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Posted 2 years ago

“I’ve had the worse experience with these guys they lied and did a fraud somehow. I phoned them to ask about a property which I viewd and was told there was a higher offer than mine which I then place another offer which was the highest and the following day they phoned to say sorry your offer has been rejected and we have gone with someone’s who’s offer is lower which I found pathetic and they wouldn't put me through to a manager and got deposit of some other buyers. My concerns are why wuld they reject a higher offer and go with a low offer 🤔 at the end of they they just fraud and liars Waste of time”

Helpful Report

Posted 2 years ago

“Disgusting customer service!!! Pretending they would like to help you but not helpful at all !! Very annoying, trying to reach you or your employer multiple times without even giving you time to submit your documents ! Very very expensive and not willing to give you any money back for the checks that they had to do ! I would not recommend Rightmove to anyone!!”

Helpful Report

Posted 2 years ago

“GURDIP SINGH a you are very rude! At first you’re very accommodating but the you make fun of me when I ask for my deposit back and say it’s “not a lot of money” you need to learn manners and grow up! Embarrassing !! You are a bully”

Helpful Report

Posted 2 years ago

“Photos and one viewing property sale going through my house is still on the website. They allocate solicitors who’s communication is lacking. But they (rightmove) also do conveyancing on the sale and no one can explain why. Or is honest enough to say it’s a scam to get more money off you. Can’t wait to see how much these clowns take for their lacklustre no effort made service”

Helpful Report

Posted 2 years ago

“I have rented a property on 1/10/2020 from the Robert Powell and co edgbaston Birmingham and that property is completely unhealthy and not able to live for me as I am a allergic. My time and money has wasted and it moving there at all because that property will make me ill 😷 and depressed!!! Have a look in the pictures of the so cleaning and maintaining levels, pictures are showing there’s scraps and dusted in the boiler area and roof is broken I am not moving at all, I want to terminate ( cancel ) my contract, please? Kind regards, Gohar”

Helpful Report

Posted 4 years ago

“Houses for sale are not actually still for sale!”

Helpful Report

Posted 4 years ago

“Professional and friendly service. The team at the Walkden branch were so reliable and always available whenever advice or guidance was needed when we were selling my Mother's house. Particular thanks to Lisa, Bella and Josh.”

Helpful Report

Posted 4 years ago

“Now RightMove have cornered the market, their expansion has resulted in lower quality sale account manager staff who are now focussed on commission through arrogance, under-delivery to force upsells. No interest in customer service or smaller business. Poorly compares to a few years ago when RightMove staff strove to build their brand & quality. Possibly RightMove have been hit hard by the pandemic so are responding with aggressive upsells which will only longer term erode the brand.”

Helpful Report

Posted 4 years ago

“You choose a filter not to show you student accommodation and besits and it still shows you bedroom rental in a large houses. Very anoying, I wish they would move to a computer time.”

Helpful Report

Posted 4 years ago

“Rightmove are uninterested in the small businesses who advertise with them, still implementing their policy of giving 1 months notice, to suspend advertising, during this serious state of lock down. The current situation could not have been foreseen 1 month in advance, my business has already been closed for 2 weeks, I am expected to pay Right move for 6 weeks, while closed. This is very poor customer service, they are just interested in money money money, to the detriment of their clients.”

Helpful Report

Posted 4 years ago

“absolute disgrace...fees that are killing agents and now they offer a shameful deferment package”

Helpful Report

Posted 4 years ago

“Gone down hill over the last month with their new pricing algorithm.”

Helpful Report

Posted 4 years ago

“Rip Off Fees Rightmove a disgrace Hi This is to all Estate Agents, I have been a loyal customer of Rightmove now 20 years, and 10 years as self employed independent estate agency. This company lie to you on the phone, agree a package, then rip you off later .. They then put pressure on you to sign terms And after all this you get no support Our fees have increased by 300% in the last 6 years... It’s a pure disgrace, they do not care about the people that supported Rightmove when they started out .. Fees then were -£ 250 pounds a month Without us this company would of been nothing.. Doing our open days with free promo gifts and helping them to get this portal noticed ... How the times have changed .. A complete lack it respect for there customers and ripped off monthly fees regular... ON THE MARKET IS BETTER AND YOU HAVE SHARES ... I hope all that see this take a look at the other portals out there and think twice about Rightmove”

Helpful Report

Posted 5 years ago

“Only giving them one star as cant give nought. My daughter and her boyfriend rented through them in Droutwich Spa. Well the landlord was appalling and issued section 21 not activated properly. On the advice of this company they were told that there deposite would be paid back in six weeks and not to do anything. Well as the six weeks when the six weeks were nearly up they were then advised that they had till the second of august 19 to appeal as the landlady wanted the deposite. The evidence was sent and low and behold today they have been informed that the landlady has been paid the deposite. So no evidence was looked at and no money is being returned to a young couple expecting their first child. £1200 just given to a creep of a woman. It will be taken to the housing obisman dont you worry.”

Helpful Report

Posted 5 years ago

“Horrific experience with rightmove. This is absolutely the worst business I have ever had to deal with. I had no proper hot water for six months, no shower for three weeks, and no working drains for the entire time I was there. They also refused to fix these things in a timely manner. I obtained the list of items that needed to be fixed from previous tenants which were never dealt with prior to my move in. The previous tenants had to use a bucket in the middle of the winter to shower with. This business is a horrible representation of UK businesses. Worst experience and most corrupt business I have dealt with. I can't believe people live like this in the UK in 2019.”

Helpful Report

Posted 5 years ago

“People should not be advised of a viewing only to have it belatedly cancelled at short notice. Notably when they had travelled the day prior to, for what should have been a pre-arranged viewing, when having travelled inordinate distances. Wasting considerable, time, trouble effort & un-warranted expense. Only to be advised within minutes of what should have been a scheduled viewing, the present tenant there in was ostensibly un-able and /or un-willing to permit viewing. However, having within same hour, just been shown around one property by a far more co-operative agent, we went onto view another To Buy & also a To Let, within the vicinity of this property in question. This resulted in us, having to drive back past this property in question, where upon the driver got out. Having advised the present tenant therein of the predicament, the kindly gentleman permitted us to enter & view therein. This in total contrast to what these lying, scheming, agents had hither too, ostensibly advised such that the tenant therein wouldn't permit to views. Such ineptitude, coupled with cavalier disregard is what one should not come to expect {such as that exhibited by Munro & Noble (M&N) Allied, Souter, Jaffrey (ASJ) and /or Allied Scotland (AS) & no doubt elsewhere too}. Deplorable”

Helpful Report

Posted 5 years ago

“asked rightmove to remove misrepresentation pictures of my property but they refused to help.”

Helpful Report

Posted 5 years ago

Rightmove is rated 4.7 based on 7,077 reviews