“I rate the products 5* but recently customer services have become invisible!
I've made many attempts by phone, email and Web form to contact them about unlabelled products with no usage instructions received as part of RBC.
As I say, product 5* but who wants to be ignored as a customer 🤔”
“Saw advert in 442 magazine and placed an order.
Ripfast did not recognise the offer but honoured it anyway.
Order arrived with only one of the three products in the offer.
E-mailed for refund but three days later no contact.
Went to Ripfast website and webchat pop up appeared.
Asked question but 20 minutes passed and no reply.
Overall very poor experience which has still to be resolved”
“One I paid for the ten day trial pack and the training diary though PayPal and it confirmed payment as I had enough money and I still have not received the products after two weeks or received a refund this is the worst company to buy from”
Hi James, you should have emailed us or called us during the first week that the order had not been received/lost. A replacement product was sent after we read your review on this page (we had no idea before this, as we had not spoken with you or had any knowledge of this prior to this review you've posted). Also you ordered a free trial, despite having ordered a free trial a year ago. As our terms state, a free trial is only available once per client. But we still allowed it as you were a returning customer. We feel this makes your review quite unfair -- Team Ripfast
“Into second month of Ripfast Bodybuilding Club and they took two payments two days apart and I’ve not received anything (ie no goods and no refund). I emailed them but have not had a response, tried to phone them but no one answered the phone.
Please don’t sign up to this program, their products don’t work and they're a very poor company with no idea what customer service is. They will take your money and won’t send you a thing. As one reviewer has already stated, they don’t provide tracking information so you have no way of tracking any package they ‘say’ they have sent you”
Hi Dave, glad we've sorted the misunderstanding due to the recent massive snowfall in the UK. Now that you're back on RBC, look forward to your update on the review! Team Ripfast
