Rituals Reviews

Name: Rituals
Rating: 3.05

3.1 Rating 43 Reviews

49 %

of reviewers recommend Rituals

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3.1

Based on 43 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful smeel on the skin, and fatastic hand cream Cherry blossom! And also a body mist.”

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Posted 1 month ago

“Rituals - Deira City Centre in Dubai, UAE is superb. Their sales associate Dritha is friendly and made sure that I had the best experience shopping in Rituals. Kudos!!”

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Posted 1 month ago

“Ordered 3 bottles of shower gel online from USA. Received 3 bottles but contents of one identical looking bottle contained an unknown substance. Reported issue via web site, local USA telephone, Netherlands telephone , and WhatsApp and all I got was automated replies and no results. These stores are going out of business in the USA and likely going out of business as well. Good luck Rituals. Never again.”

Rituals 1 star review on 19th January 2025

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Posted 3 months ago

“I'll never order on line because I ordered 3 weeks ago and one of the home parfumes was empty. I wrote about it and no one answered me.”

Rituals 1 star review on 17th January 2025

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Posted 3 months ago

“I recently visited a Rituals store, and it was truly one of the best shopping experiences I’ve ever had. From the moment I walked in, I was welcomed warmly by the staff. The atmosphere was serene. Special Thanks to Rachel”

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Posted 3 months ago

“We had a lovely experience shopping for Christmas gifting at Yas Mall branch with the assistance of Ms. Rachel”

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Posted 3 months ago

“I had a lovely experience at the rituals shop at Clark’s village somerset, I was helped by two lovely ladies Tamsin and Lee they were both so welcoming and made my trip very enjoyable, I bought room spray and the diffuser set which is absolutely fantastic, I will certainly visit the shop again and would thoroughly recommend it.”

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Posted 5 months ago

“Customer service were so kind in solving my issue, they went out of their way to make sure I would get the best help I could. Although it took a little while before my issue was solved, they continuously updated me in the process, and the well seserve rhe 5 stars for their excellent service minded approach. Especially a woman named Chantal ⭐️”

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Posted 5 months ago

“I recently ordered from Rituals, expecting to receive six items, including a shower gel and its matching body lotion, plus a promotional gift set for spending over £45. After confirming the full order, they removed the body lotion and the gift set without consulting me, leaving the order incomplete. I reached out via every channel—WhatsApp, email, phone, and their website—requesting to cancel the order since I don’t need a shower gel without the lotion. They ignored my cancellation request, only replying once with a 10% discount offer, which doesn’t resolve the issue. This experience has been disappointing, and I would not—and will not—buy from this company again.”

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Posted 5 months ago

“Massive Thank you to (Denise) in the Bromley store she’s A super human not just a manger she goes Over and beyond she is an amazing person With great knowledge of the products in the Store . Many thanks . GOD BLESS”

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Posted 7 months ago

“Most stores I have visited are understaffed with rude management.”

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Posted 7 months ago

“Lovely products and usually very nice staff, special mention to Leeds city ctre and Ondara shopping ctre Spain, sooo nice. Luton airport on the other hand….minimal interest in product or customer. No enthusiasm there, v disappointing”

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Posted 8 months ago

“More and more chemicals, less quality... And their logistic partners are disappointing. Feels like they don't care about you once you paid. They don't even have a place to complain about their services”

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Posted 11 months ago

“Horrible .No cumplen periodos de entrega.Nunca”

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Posted 11 months ago

“I sent and email to their customer service team weeks ago with a simple request. No answer despite multiple emails. They do not care about customers. If I could give a zero I would!!!”

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Posted 11 months ago

“This is not the first time that my order has arrived damaged. This time, one of the products ruined the entire package, which I had ordered as a gift, due to poor and careless packaging. The value of the parcel is high enough to suggest that the products are packaged in a nice and tidy way. But I would go beyond that, but there is no customer service of any kind that I can contact to resolve my problem. Should a chatbot really solve this???? It's very frustrating that I like the products but I can't get access to them because of these experiences I dare not order....”

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Posted 11 months ago

“I was having a few problems today getting an order through so spoke to a very helpful customer services representative called Sophia who was very helpful and got my order sorted out in extra quick time! Great customer support and lovely products - thanks again”

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Posted 11 months ago

“Love the product… great to give as gifts but it’s the staff that really make shopping here a pleasure.”

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Posted 1 year ago

“That was my first time visiting the shop. Was looking for a present and Hilary was extremely helpful, knowledgeable and supportive until I find the right present. Great experience, I’ll be definitely looking forward to there again!”

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Posted 1 year ago

“Has anyone found a quality products like Ritual Cosmetics? I too, have had trouble with payment. Customer Service recommended getting their app which doesn't load. Last time I order their products, I was told use Chrome instead of Safari. I was on the phone with a rep for over an hour to process my payment. This time I have to wait for someone from Holland to email back to me. I have given up and am looking for alternatives. Their customer service is anti-service and is an obstacle toward purchases.”

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Posted 1 year ago

Rituals is rated 3.1 based on 43 reviews