Rituals Reviews

Name: Rituals
Rating: 3.05

3.1 Rating 43 Reviews

49 %

of reviewers recommend Rituals

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3.1

Based on 43 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Rituals 1 star review on 19th January 2025

Marko

Rituals 1 star review on 17th January 2025

VALERICA GIUSCA

Anonymous

Anonymous // 01/01/2019

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“Parcel was delivered badly damaged! This was ordered as a gift. Customer services refused to send a replacement and wanted me to return the damaged goods and re order! I explained I didn’t have the time to do this but they were very unhelpful!”

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Posted 1 year ago

“My product was not delivered due to “incorrect address”.. I called customer service and they said it’s your fault eh so what we can do is cancel your order and give you a refund and you can re-order your products.. so I checked with Post NL to find out what happened.. they then confirmed that my address was already correct but it somehow went wrong.. I called once more and my colleague took over to speak in Dutch and the customer service yelled at my her.. so in the end, I ended up without the products and ofcourse I couldn’t re-order them as they were on sale last night and now the items are gone.. better spend your well earned money elsewhere”

Helpful Report

Posted 1 year ago

“Bad service of the online store. I ordered a product at a discount, the order was processed for a week, and then they wrote back that the product was out of stock.They wasted my time and money, because during this time I could have ordered another product at a discount.”

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Posted 1 year ago

“They couldn't find my house for delivery. Gave me twice a gift card of 10pounds which is not working. Not happy about this service!”

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Posted 1 year ago

“Horrible products and awful customer service. I buy Rituals products in the UK where I live but the experience in US is very different..i don't recommend their website nor their products in US. Google should ban their website as misleading and deceitful”

Helpful Report

Posted 1 year ago

“Visited the Plymouth store and was treated to an informal but incredibly knowledgeable introduction to rituals products from Katie. She listened to me, something that is sadly lacking in many shops today. I left with some beautiful legend of the dragon products, really eye catching display. Katie signed me up and I will be back next week with my mother who has agreed to buy me an advent calendar. Katie, I work in retail and your technique was a revelation, no hard sell but I felt you held my hand through the whole experience. I didn’t come in to buy but feel I am now a converted rituals fan.”

Helpful Report

Posted 1 year ago

“The Assistants in Rituals, Plymouth were so friendly and knowledgeable. Great ambience and wonderful products. I’m converted!”

Helpful Report

Posted 1 year ago

“Very impressed with Courtney (Buchanan St, Glasgow). She went above and beyond in providing excellent customer service and problem solving. I had an issue using a One4all gift card as my total amount spent, £76.40 exceeded the card value of £50. Courtney explored various options and contacted her company to try to resolve. She was pleasant, patient and friendly throughout. Unfortunately, and not for the want of trying on her part, I was unable to redeem my ONE4ALL voucher. Bizarrely, it would not let me pay excess on my debit card or top up gift card to value required. I eventually paid for it on my debit card because of the excellent service provided by Courtney. However, I'm not impressed with the regulations of ONE4ALL. This was a gift given to me in good faith for my 60th birthday so the whole point was to treat, and not cost myself! I would most definitely NOT recommend buying ONE4ALL as a gift. Alternatively, I would happily buy or recommend a Rituals gift card instead.”

Helpful Report

Posted 1 year ago

“Item delivered damaged. Poor packaging and even poorer customer service/ response. Did not rectify and left extremely unsatisfied. This was meant to be an Easter gift for my Mother. I now have to give her a damaged gift. Completely unacceptable. Would NOT recommend!”

Helpful Report

Posted 2 years ago

“Rituals products are amazing, and in-shop service too.. but online customer service is a nightmare. My order had an attempted delivery on a day we were not at home, and it was brought back to a warehouse. Since then (10 days!) I tried to contact Rituals through any available channel to get it redelivered… but nothing. Impossibile to talk to anyone. Now I had to buy replacement gifts as I don’t believe anymore this will get to be by Christmas… and I can’t even find a way to get a refund. Horrible experience.”

Helpful Report

Posted 2 years ago

“Received a DAMAGED PRODUCT that was PACKED DAMAGED Told I would receive a replacement. NO INFO NOR SHIPPING INFO. Called CS& was told the replacement order went to the NETHERLANDS and the order was CLOSED. I live in the US, have a US address, so how is this even possible???”

Helpful Report

Posted 2 years ago

“The customer service is a disgrace. I ordered a perfume gift box on December 1st as a Christmas present. Needless to say it didn’t arrive until December 29 th despite the promise of a 5 day delivery. When the perfume arrived and I opened the package i was greeted by a cloud of perfume. The gift box was broken and the perfume bottle was shattered and all over the box… When I contacted customer service they didn’t answer for 2 weeks after which I received a pre-written mail in wich I was instructed to send the package back. They didn’t apologize nor did they include a label to send the package back. There is no chance that I would ever order from rituals again. Their customer service, their shipping and packaging is just awful. Even though the company tries so hard to be a luxury brand this shows they still have an extremely long way to go.”

Helpful Report

Posted 3 years ago

“I have almost everything from limited Amsterdam edition. And im really sad, because it is limited! I love the scent. If you could make shampoo, conditioner and heat protection spray with the same scent, im def gonna buy it for the rest of my life.”

Helpful Report

Posted 4 years ago

“Extremely poor customer service. Placed an order 10 days ago. Money taken but not received my order. Emailed Rituals 2 days ago. Reply was they will look into it. Not heard back so called today and they were least bothered that I had not received my order and were clueless about were it would be or when I will receive it. MY ADVICE: DO NOT PLACE AN ONLINE ORDER AS YOU ARE UNLIKELY TO RECEIVE IT !!”

Helpful Report

Posted 4 years ago

“Good customer service at airport inverness scotland”

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Posted 4 years ago

“Beautiful pills that make me feel well.”

Helpful Report

Posted 5 years ago

“First of all I love rituals body products and the staff at Covent gardens store were wonderful My bad review is based on the hair care, I purchased tailor made shampoo and conditioner at a price of £30. (I consider this to be very expensive, but I was treating myself) I used the products once and they ruined my hair, it was left looking and feeling like a Brillo pad! Despite the fact that it had just been cut and was in fairly good condition to begin with, I contacted customer service who emailed me back and basically said tough! The said that they would pass my concerns on to the innovation team. That my hair may eventually adjust and improve if I continue to use it, i was not prepared to take the chance as my hair was visibly breaking after one use! I honestly expected more from a company such as rituals, Not only have I wasted £30 on the products I bought I also had to spend a further £10 on deep conditioning products to try and repair some of the damage. My advice if your hair is at all dry or curly or coloured or permed, or straightened or you use heat for styling ( so basically nearly everyone) stay away from the hair care!”

Helpful Report

Posted 5 years ago

“i have been a customer for years! i buy the scented sticks, that cost £25. i buy them as birthday and Christmas gifts as they are a luxury and a bit pricey for everyday fresheners. i noticed they had a white variety of sticks, which i purchased for my mum for Xmas. a week after Christmas my mum confessed that the sticks weren't up to the usual standard,no smell, and having to turn them daily instead of weekly for any scent. Rather than just not go to Rituals any more, i gave them the opportunity to put it right, spoke with head office and was delighted that they were going to send me a gift card and a free gift as a good will gesture as i buy LOADS of stuff from them. Fast forward 4 weeks, and i chased my gift, which apparently has turned into a 30% off my next purchase! not good... so disappointing in a store that was a favourite. walton on thames stores is definitely gonna suffer as i am a regular shopper there, weekly! so, off to find a new place to buy all my presents and treats from.... any ideas?”

Helpful Report

Posted 7 years ago

“The products arrived within 2 days, the products were beautifully gift wrapped as requested”

Helpful Report

Posted 7 years ago

“Products are fabulous, gift packaging superb and delivery to Scotland excellent.”

Helpful Report

Posted 7 years ago

Rituals is rated 3.1 based on 43 reviews