Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure what i can review at this point.. I recently received the BBQ after some delay, and have just discovered that it is in many many bits and pieces ,to be assembled, of which I was not aware at the time of purchase..!..a real bummer..I hate it. Spending almost a £1000.- and then having to put it together...? Not for me, had I known it I would not have ordered. I hope my gardener is up to it...if not..what then? I don't know.”

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Posted 4 years ago

“Only some of the order came on time had to report missing item which turn up 4 days later”

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Posted 4 years ago

“Usually very good service”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“After a disappointing email telling me the product had been oversold in smoke grey and was out of stock (and that I couldn’t swap for a different colour of my choice which was frustrating), I was pleasantly surprised when I got a call to say that one had become available. More disappointment when the item arrived badly damaged. However in fairness the issue has been very quickly resolved by Weber and I am now very happy with my purchase. I had used Riverside many times before this purchase and will continue to do so.”

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Posted 4 years ago

“Nice gloves but a little on the small side. Iv not got big hand by any means. Have to say my B&Q set for £1 are just as good I’m not better.”

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Posted 4 years ago

“Mixed results. Things were VERY delayed and I know that was not their fault. But I was repeatedly given dates which passed by and I only got updates when I chased which became very frustrating. So let down by communication. But always helpful when I emailed or called. And products were fine once delivered.”

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Posted 4 years ago

“Fantastic quick service.. products received are great . The only thing is we never got an email order confirmation to say the order was being processed and never got an email to say when my order was being dispatched either.”

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Posted 4 years ago

“Purchased a patio heater, good price and good make. Unfortunately it was broken when received, Riverside immediately sent out a replacement, unfortunately this was also broken ! Possibly better packing is required. However cannot fault service from Riverside . All previous purchases from them have been great.”

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Posted 4 years ago

“The experience with Riverside was so so. The initial experience when I phone to enquire about the BBQ - having it assembled and delivered was quite good. However the delivery [delivery person showed up alone as his colleague was sick] and so expected me to help unload. Also I had to contact you to confirm the delivery timing as nothing was sent to me pro-actively even though the website & confirmation stated 3-5 days. Finally the BBQ arrived with some scratches on the stainless steel surface which was disappointing. Ian Borden”

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Posted 4 years ago

“Good delivery time but box was damaged which is the courier not the retailer”

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Posted 4 years ago

“Some good points, some bad points. Firstly, the good - the product I purchased (Weber gas BBQ) is excellent and the price was very good; once contacted, their customer service was pretty quick at responding; and the delivery service they used (Palletways) was very good once they were actually engaged! However, my experience was marred by a lack of communication and foresight, and also could have been improved if more effort were made to rectify their own error after the fact. I placed my order on 20/09/2020 online and applied to pay via finance with a 50% deposit. The order went through with no problems, and delivery was promised within 1-3 working days. After 3 days with no word though, and with the order showing only as 'Pending' on my online account, I contacted Riverside to ask what the status was. Only then did I receive a reply to tell me that the BBQ I ordered was out of stock and would only arrive 2-3 weeks later. I was offered a refund or the option to wait for more stock, so I elected to wait for the BBQ as it was a good price. However, my main issue was that I was not contacted or informed of the lack of stock and only found out when I chased it myself. When I voiced my disappointment at this I was offered 10% off my next purchase, which is a nice gesture but not really good enough in my opinion. The BBQ eventually arrived on 14/10/2020, 24 days after ordering, so all in all I'm glad I received it but was just a bit disappointed with the handling of the stock issue and lack of communication and suitable compensation for the delay.”

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Posted 4 years ago

“Very quick service however, I paid £25 for my purchase to receive a product which had a half price sticker on it. Also, the lid of the bottle was not shut properly and had leaked slightly leaving me with only 2/3rds of a bottle. When I contact customer services I was told the shop was closed and therefore the price was the website price and they asked me to photograph the black plastic packaging to show the leak. Which obviously you couldn't see anything on. The 'tone' of their email made me think I was fighting a losing battle so didn't bother to take it further but would think twice about using them again”

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Posted 4 years ago

“It would be nice if you guys return to work I prefer to shop instore”

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Posted 4 years ago

“What did I buy ?”

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Posted 4 years ago

“I've not cooked the meat yet, but I'm sure it will be great. The reason for the rating is it's not clear why the showroom is closed currently. I know there is obviously Covid but I was able to tour a BBQ showroom in Biggleswade safely on the weekend and ended up buying Charcoal from Van Hages because I could just pop in and pick up. I'm happy to use the site at times, but on others you just need to see what you're buying in person.”

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Posted 4 years ago

“I am so sorry can give you a review because it might affect your business. Margaret”

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Posted 4 years ago

“It didn’t arrive , broke up in post ......”

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Posted 4 years ago

“I WAS DISAPPOINTED WITH THE RESULTS I ACHEIVED . MY BENCH HAD STARTED TO LOOK 'DIRTY' ON THE HORIZONTAL SECTIONS EVEN THOUGH IT IS ONLY LESS THAN TWO YEARS OLD AND IS ALWAYS STORED IN MY GARAGE OVER THE WINTER I ALSO TREAT IT WITH TWO COATS OF WOOD PROTECTOR. AFTER CONTACTING RIVERSIDE I WAS TOLD TO USE THEIR CLEANER PRODUCT. AFTER FOLLOWING THE INSTRUCTIONS AND FINALLY USING THE WOOD PROTECTOR I CAN ONLY SAY THAT IS IS NOW SLIGHTLY BETTER. BOTH PRODUCTS ARE CERTAINLY NOT CHEAP BUT DO NOT SEEM TO 'DO WHAT IT SAYS ON THE TIN.”

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Posted 4 years ago

“Very long wait to have the items delivered - and then one of the chairs has a damaged leg. Waiting for this chair to be replaced with a new one - still no date for when this will happen. On an original order for in excess of £3000, I expected better service and an immediate replacement of the damaged article.”

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Posted 4 years ago

Riverside is rated 4.9 based on 15,958 reviews