Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On delivery the handle was damaged so contact them a day ago with no response yet, however today I receive a write a review.. once they have resolved the issue I will mark the score back up”

Helpful Report

Posted 2 years ago

Hi Tim, I am unable to find anything from you in our emails. Please could you resend your email to sales@riversidegardencentre.co.uk and we can arrange for a replacement griddle for you. Kind regards, Riverside

Posted 2 years ago

“Really happy with the Alexander Rose Robel furniture looks stunning. Less happy with the communication and service. Communication was patchy and lacking in response. When I did get a response it was dismissive and matter of fact apart from when dealing with Chris he was excellent and understood my concerns.”

Helpful Report

Posted 2 years ago

“The part did not fit: the securing arrangement was a screw and bolt as opposed to press fit in the original, and the black lead was too short, which meant that the igniter could not be fitted properly to the frame. I rigged it so that the igniter could be made to work but it is an unsatisfactory solution. It may be that my Spirit BBQ is an old model, but there was no warning on the website. That said, Riverside were prompt in their communication and kept me informed of the delivery. I would use them again after taking care to ensure that the part supplied was the correct one”

Helpful Report

Posted 2 years ago

“Ordered a Weber master touch BBQ when it arrived upon opening the box the item had some damage to it. I contacted Riverside & the service was fantastic and advised me to contact Weber myself, sadly the customer service from Weber was less than satisfactory”

Helpful Report

Posted 2 years ago

“Poor communication and mislead. Originally I was told the item was in stock, then several delays before eventual delivery almost 2 months after the birthday the item was intended for.”

Helpful Report

Posted 3 years ago

“Product is fab, but customer service is shocking. When I called to complain about a delivery a woman was very rude to me. I’d never buy from this company again”

Helpful Report

Posted 3 years ago

“Courier did not arrive as arranged. Contacted Riverside, no reply. Courier rearranged delivery 2 days later, arrived 2 hours later than delivery slot. Poor customer service overall.”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for your review. I am ever so sorry for any inconvenience caused. I do not seem to have any emails or notes on your order. Please feel free to send me an email at sales@riversidegardencentre.co.uk with 'FAO Ellie' in the subject to ensure this is not missed or filtered to our junk folder and I can help you further. Kind regards, Ellie

Posted 3 years ago

“Delivery arranged promptly but courier did not turn up. When I emailed Riverside they did not reply. Delivery rearranged by courier a couple of days later, with 2 hour delivery window, courier arrived 2 hours late with no messages to inform of delay. Product as described but overall service poor.”

Helpful Report

Posted 3 years ago

“Sent the wrong sized grate for the product and took four days of emailing before they handed me over to Weber as they only sell the box they get in.”

Helpful Report

Posted 3 years ago

“Got my weber traveller bbq. pins missing for wheels. rang Riverside and emailed their support team. Still no call back no reply to email No pins will look elsewhere in future very poor customer support service”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for your review. We have not received any email from you hence why you have not had a reply. This may have been filtered to our junk folder. Please send this again alongside your serial number and this can be resolved for you. Once you have sent the email, I would advise giving us a call so we can ensure receipt. If calling today, our phone lines open at 10 am. Sorry if this has caused any inconvenience. Kind regards, Ellie

Posted 3 years ago

“Love the fact you get it to me so quickly but it’s a good job l answered the door as it wasn’t in a box and it was a Christmas present for my husband so he would have seen it if he had answered the door. Orders should always be wrapped up in my opinion”

Helpful Report

Posted 3 years ago

Hi Suzanne, Thank you for your review. We do state that we send the items in their original packaging for environmental purposes and if you do require discreet packaging to get in-touch. Please see the details and full information here, under additional information: https://www.riversidegardencentre.co.uk/delivery/ Sorry, this has happened but we do try to make people aware. Riverside

Posted 3 years ago

“I have yet to open the product itself but had a very poor experience with he delivery. the product was scheduled to be delivered on 2nd December but didn't and instead arrived on 3rd. Given the size and weight of product it would have been really useful but also really sensible if I had prior notice to the delivery so that i could clear the driveway, make space for it to be delivered to a convenient point. There was no notice and web. I asked the delivery driver if I could do so, he told me he didn't have time. Hopefully the product will be ok but this far the experience has been poor.”

Helpful Report

Posted 3 years ago

“ermm order was cancelled by Riverside.”

Helpful Report

Posted 3 years ago

Hi Dipesh, Thank you for your review. We called you a couple of times and left a message with someone for you to call us back regarding your order. As we didn't hear back from you we thought it best to refund you then hold on to your money. Please feel free to call us if you want to discuss this. Sara

Posted 3 years ago

“I would like to just pat through my credit card not PayPal etc. And the credit one which I paid straight away...too much hastle”

Helpful Report

Posted 3 years ago

“Difficult to rate Riverside as badly let down by their carrier DPD. Item was very late being delivered despite everyone’s efforts”

Helpful Report

Posted 3 years ago

“2 stars although I know they are only agents for Weber, spent a lot of money on the product but when it arrived and was unpacked the amount of damage and missing items was unreal, obviously a return from customer, Riverside did act quickly and arranged for new parts to arrive (not here yet) But I would of expected Weber to have a QC before re despatching. I would only give Weber 1 star due to the poor condition received this.”

Helpful Report

Posted 3 years ago

“Its about time you open up the shop”

Helpful Report

Posted 3 years ago

“The delivery was unannounced and left on a heavy pallet which I could not move to open the porch door to get in my house. I needed the help of a neighbour to move the table and pallet. I consider the method of delivery ie no warning, left outside the house and blocking the porch door very unprofessional and inconsiderate. I phoned Palletline who made the delivery to complain but they have not responded”

Helpful Report

Posted 3 years ago

“Not happy with the communication , I’ve had issues with my product and can’t get very far with riverside to try and fix it. Been left in the dark after sending repeat emails . Shame”

Helpful Report

Posted 3 years ago

“Chair rusty. Two weeks on & still waiting for our complaint to be resolved”

Helpful Report

Posted 4 years ago

Riverside is rated 4.9 based on 15,958 reviews