Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience so far has been poor I expect that Riverside is a good company trying to serve its customers well, but they are clearly clinging to an inaccurate picture as to what they have in stock and what they have dispatched. Ordered an Alexander Rose Bengal chair from Riverside. They seemed to be out of stock most other places, but the Riverside website said they were in stock - bit more than what I usually pay, but I was glad to find them. Riverside are a big Alexander Rose supplier and they have good reviews, so I trusted that the website was accurate. The next day I got an email from TNT saying it was being dispatched that day. Oh joy. Later the status changed to ‘being collected’. 2 contacts with customer service and I have been told it definitely is in stock, they wouldn’t have taken my money if it wasn’t in stock, it has definitely been dispatched to me, TNT are having problems. I spoke to TNT a week later (over 2 weeks after my order) and they confirmed that they have not collected the chair for delivery and the problem is at riversides end. I want to buy another 2 chairs but am waiting for them to come into stock elsewhere. As a general point - why do companies ask for reviews when they have still to provide the goods?”

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Posted 3 years ago

“I don't think you want my reviews on the products I purchase from you but your staff are great namely Ellie”

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Posted 3 years ago

“Terrible customer service. Bought wrong size wanted an exchange. Rude replies. And even had the cheek to not refund the whole amount - cost me £15 to return and then they deducted £12 from my credit. I wanted to use a business that may have appreciated a large sale in this climate but after care appalling - no wonder Amazon are doing so well.”

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Posted 3 years ago

“So disappointed in not only not receiving my goods on the confirmed delivery date, but also having to speak to an incredibly patronising management team that showed no consideration to the needs of their customers.”

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Posted 3 years ago

“Not a good experience, I was told my goods would be delivered on Monday, today is Wednesday and they have still not arrived, no update, no communication”

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Posted 4 years ago

“If I ever get it I would love to give a review!”

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Posted 4 years ago

“Quick efficient service.”

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Posted 4 years ago

“Poor customer service. Paid for next day delivery but did not receive. When I emailed this fact, the reply was dismissive and quoted Ts & Cs. Had to make a phone call and still wasn’t offered any compensation until I asked. I was then begrudgingly refunded the huge sum of £1.51. This was my first order and it will definitely be my last, which is your loss. The customer service department needs lessons on how to give good customer service.”

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Posted 4 years ago

“Disappointed as my partner got confused thinking she was getting briquettes alongside the toys for our kids. £12 for the toy box was very steep and not needed. Package has been stored away and won’t be used. Shame as picture was about misleading”

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Posted 4 years ago

“Very bad Customer service from the owner. Waited for a an order to be delivered for 2 weeks was promised twice the driver was picking up concrete posts from their supplier on his way to me. The owner thought it funny that they couldn't fulfil the order. Would recommend MMM in Sheffield rather than these idiots for any fencing accessories you require don't waste your time on this place.”

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Posted 4 years ago

“I would love to write a review but as yet have not received the goods.”

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Posted 4 years ago

“After only a few months outside the cover has faded and the velcro parts have gone brown! Very poor”

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Posted 4 years ago

“I am still waiting for it to be delivered!!!!”

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Posted 4 years ago

“Awful customer service. I had an issue regarding the quality of one item and the answer I received was basically "we don't care".. incredible. I will never buy from them again..”

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Posted 4 years ago

“I checked out three items on my order. The following day I received an invoice for much less then I was expecting. When I called to enquire I was told that one of my items was out of stock. I asked to cancel my order but was told it was too late and cancelling would incur a £18 fine. I was told that I could order my item again when it came back in stock but I would have to pay the shipping cost again. Really unhappy with the customer service will not be using this company again.”

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Posted 4 years ago

“I received this item through the post in terrible condition box ripped items fallen out the box and waited for this with lots of delivery issues was spoken to rudely and abruptly on the phone not great service at all”

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Posted 4 years ago

“Still waiting for my delivery which I made 2 weeks ago”

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Posted 4 years ago

“Cannot register retrun on website. Do not answer emails. Do not answer the phone. Do not return calls when messages left. Will a bad review actually get the help I need? Shouldn't come to this.”

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Posted 4 years ago

“I purchased 2 patio heaters but when I unpacked them both were damaged and the base weights marked also. In notifying Riverside immediately of the damage, I was told they would contact their supplier and after 2 weeks, I still have not heard anything back!”

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Posted 4 years ago

“Bought expensive BBQ from u because it was in stock. Early summer housewarming gift for my daughter. Arrived in the autumn many weeks later. Very disappointed ☹️”

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Posted 4 years ago

Riverside is rated 4.9 based on 15,958 reviews