Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,961 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor packaging could not give as a gift to anyone as the box was all torn and dented,”

Helpful Report

Posted 6 years ago

“The Website wouldn't accept my log in details despite my trying on repeated occasions. Very, very frustrating. We bought the mitts as Christmas presents and don't really know how good they are yet, but if they are like other stuff I have bought from Riverside I am sure they will be first class.”

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Posted 6 years ago

“I'm not sure when the draw is! I'd love to win it though”

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Posted 6 years ago

Hi there - the pages for each charity raffle clearly state the Summit Charcoal will be drawn on March 28th and the Timberline on May 2nd. Best, Riverside

Posted 6 years ago

“You get what you pay for and these are nothing special but acceptable, will have to add some cones and sprigs to make it look less artificial”

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Posted 6 years ago

“Fantastic prices, mega fast service, even deliver at weekends including Sunday’s.”

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Posted 6 years ago

“So fiddly to assemble. Should be simple”

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Posted 6 years ago

“Not your fault but to put the BBQ together was ridiculous. About 50 pieces.”

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Posted 6 years ago

“Great product unfortunately a flower head was missing.”

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Posted 6 years ago

“Product good. Delivery as promised. BUT I would like to know, why oh why you dont deliver to Norhern Ireland without charging extortionate courier fees? What I had to do was have it ( a small packet containing a furniture cover) delivered within mainland UK, pop a few Royal Mail stamps on the parcel and send it on to Northern Ireland. You are missing a trick here. You have an eager UK audience who could be your regular customers if only you would consider the use of Royal Mail.”

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Posted 6 years ago

“Very happy with riverside of service, not happy with courier side (DPD) not a good standard of service!”

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Posted 6 years ago

“Disappointed with one of three items.”

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Posted 6 years ago

“Recently purchased two items. These included roasting tray deflectors (pack of four). All arrived well packaged but the deflectors were bent / distorted. I was able to "adjust" them for use but I am disappointed that they were sent as I am fairly sure they were damaged before packing.”

Helpful Report

Posted 6 years ago

“Spent £1600 on a Weber BBQ and accessories over the phone with a lovely lady Sarah who couldn’t have been kinder, more professional or better to deal with. I had difficulties completing the purchase however through no fault of Sarah’s and called back for help. Sadly I spoke to ‘AN OTHER’ and was disgusted by the response. Fortunately we sorted the problem out ourselves and are delighted with our purchase. So much so, we wanted to buy more accessories amounting to over £200 but we were reluctant to risk speaking to ‘AN OTHER’ again so placed the order online. Sadly, this order required amending so we needed to phone for help. Typically ‘AN OTHER’ answered and we were treated with rudeness and contempt yet again. A complete contrast from Sarah. As a result we have sourced other suppliers of Weber products and our previous high opinion of Riverside is damaged because of our experience of this person. Such a shame as otherwise we would have had so much good to write in this review.”

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Posted 6 years ago

“Good service, but product was very disappointing to be honest”

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Posted 6 years ago

“Prompt efficient service initially. Faulty item reported soon after delivery and very helpful immediate response. However,I still await the the promised communication regarding replacement of the item from Alexander Rose. (Item not damaged by courier )”

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Posted 6 years ago

“Not life like”

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Posted 6 years ago

“Riverside were excellent bt let down by their delivery company, TNT were lacking in communication and the TNT office provided an inaccurate which resulted in the heavy and large BBQ package being delivered to a frail neighbour.”

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Posted 6 years ago

“The furniture we have bought is beautiful and is of a really good quality, I just wish we had been kept a bit more updated on the timescale of delivery and rung back when promised.”

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Posted 6 years ago

“Ordered a Weber BBQ. It arrived after a few days via TNT without any warning / notification, so it was fortunate we were at home and could take delivery. We're considering buying outdoor furniture, but will first need some confidence that Riverside have control over shipping. The BBQ was well packed (not yet assembled, awaiting some hint of summer)”

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Posted 6 years ago

“The screen is great and as a product warrants 5 stars. My gripe is that I paid for next day postage and didn't receive it then. It came the day after when I had no one to fit it as he had been here the day before!”

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Posted 6 years ago

Hi Anne - the delivery option on your order is actually 3-5 working day, not next day. Best, Riverside.

Posted 6 years ago

Riverside is rated 4.9 based on 15,961 reviews