Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Alexander Rose Cantilver Parasol from Riverside just under two years ago. We were warned about leaving it up in wind so as a result took great care of it. Soon it became clear that the spokes, made of plastic and also the hub into which they fit at the top were not strong enough. I telephoned Riverside and Alexander Rose the manufacturer and explained that the parasol had broken in what was no more than a breeze. Both of the people I spoke to ignored this, were not interested and said that it was "wind". I was there, it was not more than a gentle breeze. This parasol is not fit for purpose and the service from both Riverside and Alexander Rose was very poor.”

Helpful Report

Posted 6 years ago

“BBQ arrived damaged but useable!!! I contacted Riverside's customer service to suggest better packaging and i got absolutely no reply. Very disappointing, customer service appalling!!”

Helpful Report

Posted 6 years ago

“Delivery nightmare!!! First time buying from Riverside and never again! I bought a Weber BBQ and they were supposed to deliver it on Saturday. Got an e-mail and text with a time slot for Sat – delivery never arrived and did not hear from them either. I stayed home the whole day, not even a text saying “they ran out of delivery time”. I called Riverside to complain on Sunday, after a while I was told if I was not happy, I could cancel my order. They promised to sort it out on Monday. I got an e-mail Monday morning saying the item was going to be delivered on Monday, which never happened. Again! I contacted them on Tuesday, to be told they tried to deliver the item but there was no one home. I was never told they would come on Tuesday. I am afraid to say there is something very wrong with Riverside delivery policy. I decided to cancel my order and buy one from good old John Lewis who always matches any price and deals. If this is how Riverside treats their customers, I doubt they will have many customers left.”

Helpful Report

Posted 6 years ago

We can only apologise that you did not get the delivery on the allocated time. As a company, we try our best to ensure all our deliveries are made on the promised day. We've delivered over 4500 parcels via DPD on Saturday and it is very unfortunate that they were unable to deliver two items that day, one of them being yours. Once again we can only apologise that on this occasion the delivery was not made on the allocated day.

Posted 6 years ago

“Table and chairs excellent but table came with wrong fittings still haven’t received correct ones !!”

Helpful Report

Posted 6 years ago

“Was told by Riverside that delivery was going to be on Friday so took day off work and stayed in all day waiting for it... didn’t get delivered til the following day...not happy wasting a days holiday.”

Helpful Report

Posted 6 years ago

“I ordered what I thought was replacement stainless steel bars for my spirit 300. And discovered Weber only makes the enamel version for that model grill. After a discussion with customer service they quickly agreed to do exchange service for the correct enamek bars. For convenience i paid an extra 16gps for a door to door exchange service. And paid effectively twice ie once for the incorrect stainless bars and again for the enamel bars in the expectation i would be credited back the value of the stainless bars when they received them back. However, despite re packing the bars and signing for the delivery exchange riverside apparently did not receive the bars. And have yet to credit my account. Having paid for two sets of bars and a special return exchange service organised by riverside I am extremely disappointed there had been no further response to my mail. I bought my barbcue with extras and spares from Riverside in good faith. But this leaves a bad taste since courier is responsible. And it seems no action is taken.”

Helpful Report

Posted 6 years ago

“Massively disappointed that I decided to buy my Weber through Riverside Garden Centre. Very poor customer service experience. My (confirmed) delivery was sent to the wrong address and Riverside and DPD did nothing to resolve the issue. I had to go hunting for my delivery around neighbours several houses away. My email was ignored for a whole day and then eventually I had to call to find out what is happening and no one came back to me. I had to call them back and apparently they sent me an email which I did not receive. Won't be ordering through Riverside again!”

Helpful Report

Posted 6 years ago

“The item arrived on a pallet and was very badly packed. When I eventually managed to remove the cardboard boxes everything just collapsed in a heap !!!!!!!! Not impressed at all”

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Posted 6 years ago

“I have not received my parcel - DPD are saying that we signed for it which is completely untrue. I called your offices a week ago and was promised a call back and no one called back. I've just called now and they are saying they have closed the case.”

Helpful Report

Posted 7 years ago

“Parcel sent to wrong address by DPD after I waited in all. Spoke to manager Riverside and asked for a degree of compensation as I had waited in all day. I was told by the very rude manager that I could not have any compensation as I good a good deal on the BBC. I told him the problems was between them and DPD at that point he told me I should take it up with DPD though the chose DPD to ship my parcel. Only use Riverside if you like rude managers”

Helpful Report

Posted 7 years ago

“The Weber BBQ Cover I ordered with my Weber BBQ hasn't arrived...”

Helpful Report

Posted 7 years ago

Hi Simon, I'll get in touch via phone to resolve this for you. The cover would have been packed in the box with the BBQ. Kind regards, Riverside

Posted 7 years ago

“They didn't fulfil with the scheduled delivery date. Even when I purchased the barbecue 6 days before this. No solution has been given so far.”

Helpful Report

Posted 7 years ago

Hi Gonzalo, I can see your order was dispatched as normal but we weren't aware that you had rescheduled the delivery with DPD for a later date and it didn't arrive. We can only apologise and we're more than happy to speak to DPD to resolve this for you, so I'll give you a call this morning to arrange this. Kind regards, Riverside

Posted 7 years ago

“RIVERSIDE- I paid extra to have next day delivery, you stated that orders before 3pm would get next day delivery. Nowhere did it state this only applied to Monday - Saturday, Sundays it had to be before 11am. I telephoned to complain because I knew we would not be at home on the Tuesday to take delivery I had to ask for delivery on the Wednesday and I asked for a refund of the extra money I had paid for next day. To date no refund has been made to my Paypal account even though the lad I spoke to assured me it would. Perhaps you could tell me why this has not been made. Can I suggest that you advertise the fact that orders by 3 pm does not apply to Sundays. My e-mail is gilick3@hotmail.co.uk”

Helpful Report

Posted 7 years ago

“Only deliver on the curb side? Whats the point of that? Other companies deliver to your home. Especially if it is a heavy BBQ. Cancelled my order”

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Posted 7 years ago

“When it goes wrong, boy does it go wrong! I didn't get my delivery, but no refund was forthcoming! Shocking!”

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Posted 7 years ago

“Excellent service and price from Riverside. Unfortunately my attempts to BBQ have met with complete failure. Either my charcoal went out after 10 minutes or refused to light. I have tried a starter chimney but as I say the charcoal went out after being tipped out. I'll give it another go but honestly have had far better results with disposable packs from a garage. I'll give it one last go.”

Helpful Report

Posted 7 years ago

Sorry to hear you've not been able to achieve great results yet. Please ensure both your vents are fully open when lighting and grilling. Give us a call on 01992 514778 so that we can advise you on how to get the best results. Kind regards, Riverside

Posted 7 years ago

“Dissapointed with how long they lasted. 1 canister did a bbq and breakfast, about 1hr burn time”

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Posted 7 years ago

“Most of the parts of the bbq I ordered were dented or scratched, there was a bbq flavour rub that was ripped open inside the box and all the bbq parts were covered in the powder so had to clean them all before starting to assemble it.”

Helpful Report

Posted 7 years ago

We're really sorry that the barbecue has not arrived in perfect condition. Unfortunately, issues can be caused in transit sometimes, but we never expect you to be left with an imperfect product. Please get in touch with us by emailing sales@riversidegardencentre.co.uk with some photos of any dents/scratches as well as the serial number (can be found on the vent on the lid). We'll then be able to help from there. Thanks in advance. Kind regards, Riverside

Posted 7 years ago

“Item ordered arrived in poor condition - advised customer services, poor communication and then awful customer service/attitude when I tried to get an update. The first and LAST time I use Riverside!”

Helpful Report

Posted 7 years ago

“The free cover had a hole in it. I have sent the email with pictures but u email back saying u will let Weber know. I bought it from your Riversde so i think u should replace the fauty cover. Anyway still waiting. Thanks.”

Helpful Report

Posted 7 years ago

Riverside is rated 4.9 based on 15,958 reviews