ROAV Reviews

Name: ROAV
Rating: 4.69

4.7 Rating 708 Reviews

94 %

of reviewers recommend ROAV

4.7

Based on 708 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

2036446347

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I AM VERY ANGRY. I ORDERED Presley-Gunmetal-Moonrise AND IT CAME JUST THE CASE AND NO GLASES!!! NO COMUNICATION FROM THE SHOP. VERY BAD SERVIS!”

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Posted 1 month ago

“No response from customer support on order and delivery time not on time cause with in the 7 workdays didn’t manage to reply or deliver product”

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Posted 3 months ago

“really bad product! the company admitted that they use cheap polarization coating that literally rubs off of these - absolutely not worth the money”

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Posted 6 months ago

“Absolute do not buy. After a year of use, the UV material on my glasses quite literally scratched away. A very cheap and inferior quality product for such a high price, these are absolutely not worth it. On top of that, I've reached out several times to their support and received no response.”

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Posted 8 months ago

“Absolutely love these sunglasses, but after about 5 years of wearing them, the sunglasses are perfect, but the nose pads wore out (one wore out so badly that it fell off of the sunglasses and is lost on the streets of Athens) essentially making the sunglasses useless. There is no way to buy new replacement nose pads on the website. I emailed the company about it and have yet to hear back from them. A little disappointed in this. I mean the sunglasses lasted 5 years, but I take excellent care of my glasses and I'm used to sunglasses lasting 10 or 15 years. It's so wasteful to have toss a perfectly good pair of sunglasses for such an easily replaceable reason.”

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Posted 9 months ago

“Just send my 5th email which has gone unanswered. Going on 9 days since I ordered these glasses. No shipping info, no response to any of my emails. From prior reviews, this is not unusual. What a shame. They did, however, manage to bill my credit card. Worse "customer service" experience I've encountered.”

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Posted 10 months ago

“I ordered my glasses in 12/22. It is now 12/28 and no shipping info is noted. I emailed the company 4 times and no response. Worse customer service experience ever.”

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Posted 10 months ago

“Fashionable, lightweight, packable. I love my roav sunglasses”

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Posted 11 months ago

“Solid product, being able to fold them into a tiny space is crazy convenient -- BUT their customer service is horrendous. Or maybe it's not that it's bad, it's that it doesn't seem to exist. Emails go unanswered. I've been trying to file a warranty claim for several months but can't get a response. Just know what you're getting yourself into - you'll get a great product but if you have any issues no one will be there to help.”

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Posted 11 months ago

“We ordered Roav glasses from the States, paid £35 delivery and once they had been despatched DHL called to say we'd have to pay £50 import tax which wasn't made clear when we ordered them. It's a rip off.”

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Posted 1 year ago

“Good quality and design”

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Posted 1 year ago

“Very light and confortable! Great for traveling, I love them!”

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Posted 1 year ago

“Roav has been the best sunglasses I've owned. I got one in 2019 and have been using it for the past 4 years and it's like-new even now. The build quality is what makes this stand out from all the other foldable glasses available on the market. I highly recommend this to anyone who is looking for a portable sunglasses that fits into pockets but doesn't compromise on the style quotient.”

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Posted 1 year ago

“I sent my glasses back for repair months ago. Was provided a label by the company and had an email thread with ROAV and everything. But as soon as I sent them back they've gone dark and haven't responded to any of my emails in months. Can someone please get back to me?!”

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Posted 1 year ago

“After only a few month the coating came off my glasses. I reached out to customer service and they told me they would do nothing and I could take them to an optometrist and get new lenses, worst customer service I've had in ages. I have bought 6 pairs of their glasses but now won't wear or recommend them to anyone. Terrible customer service and low integrity product.”

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Posted 1 year ago

“After buying 6 pairs of their glasses I bought a replacement pair for ones where the mirror coating wore away after a couple years. 200$ later the new ones came and the coating only lasted 7 months! Wore off when some bug spray got on it. I contacted the company and they told me I could go to an optometrist and have the lenses replaced at my cost. Lame customer service and now totally disappointed with their supposedly indestructible product. Won't recommend to others anymore.”

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Posted 1 year ago

“Very stylist and practical to take on a trip!”

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Posted 1 year ago

“Smart concept!!! The frame is sturdy even though it is very thin. The looks, wearing movie theater 3D glasses, but it is ok because of the convenience of carrying and does not take up the room in my EDC chest bag. Added a pair of extra nose pads (I think they are medium size) are nice. I wish to have an option for larger size nose pads for low-nose bridge people. Minus 1 star because of the silicon sleeve (case) that comes with it. It is super tight. Putting the glasses in and out of the sleeve is so difficult. I see that the concept is minimalist, but it's useless. Roav should make it slightly larger and add microfiber lining inside the silicone sleeve. So I can store the glasses with a cleaning cloth to protect them from scratches and make them easy to put in and out.”

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Posted 1 year ago

“Tried emailing customer service for a return. Sent multiple emails and still got no response for the whole week. This company is a fraud. No phone numbers on the website. The online chat is just a bot. Saw on Facebook with multiple comments about not getting reply from customer service/not receiving the correct products. DO NOT BUY from this company.”

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Posted 1 year ago

“I loved these glasses for their design, style, and simplicity. Are they on the expensive side? Sure, but for something that seems like it will last for a long time, (and in my case, I got them as a gift). Unfortunately I've had issues in the past year with the lens coating deteriorating due to rubbing on the case, while taking extra care to keep them in good condition. Despite trying to contact Roav customer service multiple times about this issue, I have yet to hear back. I would love to rate them higher, I love the innovation and product. But with such a large issue within a year, a high price tag, and unresponsive customer service, I sadly can't recommend them.”

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Posted 1 year ago

ROAV is rated 4.7 based on 708 reviews